Alfredo Guarisco has confirmed his participation in the openSAP course "Design the Future of Your CRM" from September 14 to October 13, 2016. The three-week online course covered SAP's CRM offerings, the benefits of CRM, and how to implement a CRM solution. It required 5-6 hours of learning per week and was instructed by Christian Palzenberger, David Caskel, Tisha Bocian and Oliver Frick.