Alessandro Bellazzi

Milan Area, Italy Italy

Service Supervisor & Google Apps Administrator

Retail

- Define Service Level Requirements and Service Level Agreements of 3rd party suppliers - Identify all key business processes within the client organisation, ensuring that SLAs/KPIs are defined, documented and formally agreed and understood - Manage the performance of 3rd party suppliers, maintain trends and analyse service performance - Identify opportunities for continuous improvement (service/cost), maintaining alignment with client needs - Google Apps Administrator, involved in "GApps Adoption", the migration from Lotus Notes to Gmail