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About

Over 10 years in the IT industry, and 7 years of experience of working with both cloud and on-premise CRM implementations - from SugarCRM to Salesforce.com - across a variety of industries: government, higher education, financial services, retail, telecommunications. I love to help people solve problems - particularly in finding that perfect blend of strategy, technology and user experience. I am passionate about the principles of CRM - that knowing your customer better helps you serve them better, and want to share that with everyone I work with. As a consultant who started as a developer, I've worked with many other common business applications - websites, e-commerce, marketing auto...