1. Abey Ahmad ITSM Architect
abey@elucent.io
Expertise
Service Portal Integrations Javascript
ITIL AngularJS NodeJS
Certifications
ServiceNow System Administrator
ServiceNow Application Developer
ServiceNow Implementation Specialist
Education
Virginia Commonwealth University,
B.S in Chemistry minor in Mathematics
GPA: 3.5
Work
Elucent Enterprises Founder/ServiceNow Architect June 2014-Present
Halyard Health – November ‘16-Present
HP Service ManagerIntegration
Bi-directional integrationtosyncchange records
Memorial HealthcareSystems – October ’16-Present
Service Portal
Implementedthe KnowledgeBase portion of the Service Portal
DevelopednewSPwidgets
Scripted REST API
CreatedscriptedRESTAPIto automatedrequestgeneration
SSO Configuration
Reconfiguredtouse the multi-providerSSOplugin
Government of Manitoba - September ’16 – October ‘16
1e ShoppingIntegration
Developed2way communicationbetween1e ShoppingandServiceNow
CreatedScriptedRESTAPIto automaticallygenerate requestsfrom1e Shopping
Developeddynamicworkflow tohandle 1e shoppingprovisioningsteps
Allergan – July ’16-Present
Workday Integration
Usedthe WorkdayHuman ResourcesAPItoimport50,000+ users
Developedintegrationlibrariestopull inlocations,organizationsandworkertransactions
Developedbusinessrulestofire onboarding/offboardingrequestsbasedonusertransactions

2. Createdscheduledjobstoregularlyimportusers
Service Portal
Developedmodal widgettodisplayKnowledge articlesinServiceCatalogitems
Modifiedticketpage widgettopreventthe enduserfromseeingthe agentsname
Asbury - July ‘16
Service Catalog
Created1900+ CatalogItemsin300+ categoriesacross12 catalogs
Providedknowledge onrequestautomation
IncidentManagement
Developedbusinessrulestopopulate data
Providedguidance onbestpractices
Premier – May ’16-Present
UpgradefromDublin to Helsinki
Analyzedandhandledover300 skippedupgrade records
Testedfunctionalityanddevelopedfixes
CMS Upgrade
FixedCSSforDOM changesdue to upgrade
Addedsearchfunctionality
Neustar - October ’15-July ‘16
Twilio Integration
Bidirectionalintegrationwiththe TwilioRESTAPI
ImplementationwithIncidentalertand escalations
Discovery/CMDB
Createdcustomprobesandsensors
DiscoveredVMWare,HPInfrastructure,Windows,Linux,Networkingdevices
Createdscheduledjobsforenvironment
UpgradefromGeneva to Helsinki
Neustar Systems Software Engineer December 2014 –July2015
UpgradefromDublin to Geneva
PDFGenerator
CustomApplications

3. Kemtah ServiceNow Developer August 2014–December 2014
Corporate Instance
Implementation
ImplementedintegrationwithLDAP/SSO
DevelopedintegrationwithDCMetroAPI
Workedinthe Agile DevelopmentFramework
Lawrence Livermore National Laboratory
ProductCatalog
DeployedtheirProductCatalogforcellphone provisioning
Designedandimplementedthe change managementprocessforSecurityteam
Developedintegrationtosendall logstoSyslogServer
ChangeManagementforSecurity
DeployedtheirProductCatalogforcellphone provisioning
Designedandimplementedthe change managementprocessforSecurityteam
Syslog Integration
Argonne National Laboratory
Engagement
Performedrootcause analysisof failedupgrade
Redesignedthe Change Managementprocessimplementingbestpractices
DevelopedServiceCatalogitems
Cvent Internet Operations Engineer July 2013–August 2014
IncidentManagement
ChangeManagement
UpgradefromDublin to Eureka
Event ManagementApplication
DC Metro Integration
ZabbixIntegration