The document discusses various concepts related to complex systems, particularly focusing on mean time between failure (MTBF) and mean time to repair (MTTR). It emphasizes the absence of root causes in complex interactions and highlights the importance of non-violent communication. Additionally, it offers insights from distributed systems and networking, underscoring the significance of clear communication and understanding in managing complexity.

1. OPERATING HUMAN SYSTEMS:
MTBF V. MTTR
AARON ALDRICH (@CRAYZEIGH) —
1

2. COMPLEX SYSTEMS
2 — Aaron Aldrich - @crayzeigh

3. MEAN TIME BETWEEN
FAILURE
MEAN TIME TO
REPAIR
3 — Aaron Aldrich - @crayzeigh

4. THERE IS NO ROOT CAUSE IN
{COMPLEX SYSTEMS | RELATIONSHIPS}
4 — Aaron Aldrich - @crayzeigh

5. 5 — Aaron Aldrich - @crayzeigh

6. 6 — Aaron Aldrich - @crayzeigh

7. 7 — Aaron Aldrich - @crayzeigh

8. 8 — Aaron Aldrich - @crayzeigh

9. 9 — Aaron Aldrich - @crayzeigh

10. 10 — Aaron Aldrich - @crayzeigh

11. LESSONS FROM DISTRIBUTED SYSTEMS:
TRANSLATIONS
ARE HARD
11 — Aaron Aldrich - @crayzeigh

12. ASSUME
GOOD INTENT
12 — Aaron Aldrich - @crayzeigh

13. /ZOOM13 — Aaron Aldrich - @crayzeigh

14. LESSONS FROM NETWORKING:
TCP > UDP14 — Aaron Aldrich - @crayzeigh

15. "WHAT YOU'RE SAYING IS 'X',
WHAT I'M HEARING IS 'Y'."
15 — Aaron Aldrich - @crayzeigh

16. NON-VIOLENT
COMMUNICATION
16 — Aaron Aldrich - @crayzeigh

17. NVC FRAMEWORK
1. Observation: !== evaluation || judgement
2. Feelings: !== thinking, [SASHET]
3. Needs: connection, well-being, honesty, play, peace,
autonomy, meaning
4. Requests: what we DO want, != demand
17 — Aaron Aldrich - @crayzeigh

18. NVC FRAMEWORK
1. Observation: !== evaluation || judgement
2. Feelings: !== thinking, [SASHET]
3. Needs: connection, well-being, honesty, play, peace,
autonomy, meaning
4. Requests: what we DO want, != demand
18 — Aaron Aldrich - @crayzeigh

19. NVC FRAMEWORK
1. Observation: !== evaluation || judgement
2. Feelings: !== thinking, [SASHET]
3. Needs: connection, well-being, honesty, play, peace,
autonomy, meaning
4. Requests: what we DO want, != demand
19 — Aaron Aldrich - @crayzeigh

20. > Richard Cook - "How Complex Systems Fail"
(http://bit.ly/2mKO8UL)(pdf)
> Velocity 2012: Richard Cook - "How Complex Systems Fail"
(https://youtu.be/2S0k12uZR14)
> Philip G Boysen, II, MD, MBA, FACP, FCCP, FCCM - "Just Culture: A Foundation for
Balanced Accountability and Patient Safety"
(http://bit.ly/2DgJM1Z)
> Certified Fresh Events: "Oh No You Didn't: Conflict Management in Today's Tech
Industry"
(https://certifiedfreshevents.com/events/conflict-management/)
> The Center for Non-Violent Communication
(https://www.cnvc.org/)
20 — Aaron Aldrich - @crayzeigh