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DevOpsDays 2018 - Operating Human Systems: MTBF v. MTTR

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Leaner and remixed from the previous talk. What lessons from working with Complex Computer Systems can we apply to our Complex Human Relationships? How can optimizing for relationship or repair make us better? What tools can we use to do this?

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DevOpsDays 2018 - Operating Human Systems: MTBF v. MTTR

  1. 1. OPERATING HUMAN SYSTEMS: MTBF V. MTTR AARON ALDRICH (@CRAYZEIGH) — 1
  2. 2. COMPLEX SYSTEMS 2 — Aaron Aldrich - @crayzeigh
  3. 3. MEAN TIME BETWEEN FAILURE MEAN TIME TO REPAIR 3 — Aaron Aldrich - @crayzeigh
  4. 4. THERE IS NO ROOT CAUSE IN {COMPLEX SYSTEMS | RELATIONSHIPS} 4 — Aaron Aldrich - @crayzeigh
  5. 5. 5 — Aaron Aldrich - @crayzeigh
  6. 6. 6 — Aaron Aldrich - @crayzeigh
  7. 7. 7 — Aaron Aldrich - @crayzeigh
  8. 8. 8 — Aaron Aldrich - @crayzeigh
  9. 9. 9 — Aaron Aldrich - @crayzeigh
  10. 10. 10 — Aaron Aldrich - @crayzeigh
  11. 11. LESSONS FROM DISTRIBUTED SYSTEMS: TRANSLATIONS ARE HARD 11 — Aaron Aldrich - @crayzeigh
  12. 12. ASSUME GOOD INTENT 12 — Aaron Aldrich - @crayzeigh
  13. 13. /ZOOM13 — Aaron Aldrich - @crayzeigh
  14. 14. LESSONS FROM NETWORKING: TCP > UDP14 — Aaron Aldrich - @crayzeigh
  15. 15. "WHAT YOU'RE SAYING IS 'X', WHAT I'M HEARING IS 'Y'." 15 — Aaron Aldrich - @crayzeigh
  16. 16. NON-VIOLENT COMMUNICATION 16 — Aaron Aldrich - @crayzeigh
  17. 17. NVC FRAMEWORK 1. Observation: !== evaluation || judgement 2. Feelings: !== thinking, [SASHET] 3. Needs: connection, well-being, honesty, play, peace, autonomy, meaning 4. Requests: what we DO want, != demand 17 — Aaron Aldrich - @crayzeigh
  18. 18. NVC FRAMEWORK 1. Observation: !== evaluation || judgement 2. Feelings: !== thinking, [SASHET] 3. Needs: connection, well-being, honesty, play, peace, autonomy, meaning 4. Requests: what we DO want, != demand 18 — Aaron Aldrich - @crayzeigh
  19. 19. NVC FRAMEWORK 1. Observation: !== evaluation || judgement 2. Feelings: !== thinking, [SASHET] 3. Needs: connection, well-being, honesty, play, peace, autonomy, meaning 4. Requests: what we DO want, != demand 19 — Aaron Aldrich - @crayzeigh
  20. 20. > Richard Cook - "How Complex Systems Fail" (http://bit.ly/2mKO8UL)(pdf) > Velocity 2012: Richard Cook - "How Complex Systems Fail" (https://youtu.be/2S0k12uZR14) > Philip G Boysen, II, MD, MBA, FACP, FCCP, FCCM - "Just Culture: A Foundation for Balanced Accountability and Patient Safety" (http://bit.ly/2DgJM1Z) > Certified Fresh Events: "Oh No You Didn't: Conflict Management in Today's Tech Industry" (https://certifiedfreshevents.com/events/conflict-management/) > The Center for Non-Violent Communication (https://www.cnvc.org/) 20 — Aaron Aldrich - @crayzeigh

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