Auto-Back is an investigative vehicle recovery program designed for leasing and finance companies who have lesses that are not paying as agreed or you have lost contact with.

1. FAQ’s
Why use a professional investigative service? Why not just use a bailiff?
While your bailiff can be an effective means of getting your vehicle back, sometimes they don’t
have the experience or investigative resources to initially locate vehicles on more challenging
situations. Sometimes we utilize surveillance measures, neighbourhood inquiries and searches
through our confidential contacts to obtain information that puts us on the recovery trail.
What does the Auto Back service cost?
The Auto Back program rates are currently $75/hr and .55/klm, although volume situations are
eligible for discounts. The first file for any new customer is also given a 13% discount!
We don’t like the idea of an hourly rate. Why can’t you just charge us a flat fee?
We’ve been asked this question several times. Each recovery is a unique situation with its own
challenges. Some vehicles require more time to recover than others. The time we put into
locating a vehicle could be a few hours in a day, or more over the course of a week or two. In
short we want you to be happy with the results and the related fee. We are looking to establish
a long lasting relationship with you, not just a one-time dealing, therefore it is in all of our best
interests to keep the costs as low as possible, and we will do so. A flat fee might also cause an
investigator to ‘give up’ after certain number of attempts if they felt that they were not going
to be compensated for any further time on the case.
Seems costly, should I try to save some money by just waiting it out?
Think of it this way. Would you hand somebody $700 if they gave you back $30, 000? Would
you give them $1300, $2700 or even just $500 if they gave you back a $15, 000, $50, 000 or
$100, 000 asset? Of course you would. Sometimes, due to the neglect of a lessee, you are
faced with this situation, but ‘waiting it out’ is not a good option. There are many reasons why,
such as:
Depreciation
Rising insurance premiums if the vehicle is not found
Loss of monthly lease/financing income
The vehicle could be involved in a serious or fatal accident
Liability when vehicle operating without insurance coverage
Lost manpower/wages/time attempting to relocate the vehicle/lessee
….. and the longer you ‘wait it out’ the less chance the vehicle will be found!
______________________________________________________________
Canadian Special Investigations Inc.
Tel: (905) 339-7730 TF: 1-888-668-7308 Fax: (905) 315-7703
www.CanadianInvestigations.com

2. FAQ’s continued.....
What investigative procedures do you use?
We have many investigative techniques at our disposal including online and offline record
searches (including Ministry of Transportation, telephone, employment, business ownership,
etc.), interviewing/questioning (neighbours, friends, family and coworkers), covert surveillance,
electronic tracking devices, utilizing our network of bailiffs, and tapping our numerous
investigative contacts. All of these and more assist us locate a subject and or the asset.
What is your recovery rate?
Close to 100%. Some vehicles are unrecoverable as they have been removed from the country,
or have been ‘stripped’ and sold off for parts, although this is very rare in the case of most
leases. Some high-end vehicles are fraudulently obtained from the outset and therefore have a
greater chance of ‘disappearing’. Even in these cases, we are usually able to obtain enough
information to allow our clients to file a claim with their insurance companies and/or have the
vehicle reported as ‘stolen’ with the authorities.
How long does it typically take for you to locate a vehicle?
Again, every file is unique. Some vehicle are located within the first day, others involve more
exhaustive investigative measures. We will keep in touch with you during the course of the
investigation so you can assess our ongoing progress to ensure your requirements are being
met at a cost reasonable to you. We aim to find a vehicle within 5-10 investigative hours.
What do you do when you find the vehicle?
We will pre-arrange with you a method of recovery. Typically we can call in your bailiff, or a
tow service of your choice. If the vehicle still has valid insurance coverage, you can even have
one of your (or our) staff come out and drive it back to your lot.
What if you don’t find the vehicle? Will we still be charged?
While our recovery rate is very high, sometimes a vehicle remains unrecoverable for the time
being. Some are shipped overseas, or driven to another country, or even re-VIN’d right here in
Canada. Our invoicing reflects the time we put into a recovery and not a guarantee (see below)
that we will locate it. We hope to develop a long term relationship with you and let our
recovery statistics speak for themselves. Please see our Testimonials page on our website
www.CanadianInvestigations.com
______________________________________________________________
Canadian Special Investigations Inc.
Tel: (905) 339-7730 TF: 1-888-668-7308 Fax: (905) 315-7703
www.CanadianInvestigations.com

3. What is your recovery guarantee?
If the client and the investigators agree that all reasonable measures have been exhausted and
your vehicle remains unrecovered, we will discount the final invoicing by 30% on files where the
initial budget is $2000 or more.
How can I make some money from you?
Our referral program allows you to refer any new client to us (for Auto-Back or any other of
Canadian Special Investigation’s services) and we will give you $100 cash. This requires an
initial budget of $1500 or more. If they choose a smaller budget, you will receive $50. If you
feel like referring a large number of clients, we can even credit your account so that your work
will be done for free!
______________________________________________________________
Canadian Special Investigations Inc.
Tel: (905) 339-7730 TF: 1-888-668-7308 Fax: (905) 315-7703
www.CanadianInvestigations.com