Work ITIL Process Manager - Incident, Request, Event, Capacity & Availability at Kinetic IT
Industry Technology / Software / Internet
About I’m an accomplished business process, service delivery and service level management professional with 17+ years experience in IT support team management, business analysis, support process optimisation, incident and problem management and customer service delivery.
Career successes include successfully developing IT service support processes to improve customer service satisfaction and consistently achieve monthly service level agreement targets. I was the key stakeholder and major contributor of business data and ITIL based processes for the successful outsourcing of infrastructure service support at Western Power.
At the Independent Market Operator I was the lead project manager for .