1. Tammi Wentworth
597 W Palo Verde st
Casa Grande, Az 85122
Phone (702) 743-5479 email: ttamcan@aol.com
Objective: Build on experience by gaining exposure to additional skills and advancement
Work History: 2003-2016 The D Hotel and Casino Las Vegas,Nv
Lead Room Reservations Specialist
*Answer incoming calls and process reservations, confirmations, requests,
and questions.
*Provide verbal and written customer service to casino and hotel guests.
*Independently judge complimentary value of gaming customer.
*Explain resort products, service and other information
*Build relationships with guests to encourage repeat visits, referrals and
resolve complaints.
*Train new agents and assist in continuing team training and supervision.
*Participate in departmental meetings and development of marketing strategies.
*Maintain daily, weekly and monthly reports.
2001-2003 American Express Travel Las Vegas, Nv
Travel Planning Specialist
*Multiple telephone customer service for corporate accounts.
*Problem solving and maintained clientele.
*Respond to telephone inquiries and book reservations.
*Sell customized travel accommodations according to customer needs.
Education: Received diploma and general education in 1984.
“Providing Excellent Customer Service” and “Dealing with Difficult
Demanding Customers” seminars.
Computer Skills: AS 400 Lodging and Gaming System
Oasis Player Function
Microsoft Word
Microsoft Excel
Powerpoint
Microsoft Works
Outlook Express
HRHotlink
References available upon request