2013 State of Cloud Survey Global Results

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This document summarizes the results of a survey of over 3,000 organizations across 29 countries about their cloud usage. The key findings were that most organizations have embraced cloud services like email management, backup/storage and security management. However, success requires avoiding hidden costs of cloud like rogue implementations, backup/recovery issues, inefficient storage, compliance issues, eDiscovery issues, and data in motion security issues. The document provides details on the prevalence and challenges of these hidden cloud costs and recommends focusing policies on information governance and using platform-agnostic tools to help mitigate these risks.

Technology Business

METHODOLOGY
ReRezsurveyed3,236globalorganizations
across29countries
NorthAmerica (2countries)
UnitedStates 102
Canada 100
LatinAmerica (9countries)
Mexico 110
Brazil 102
OLAM 100
EMEA (5countries)
UnitedKingdom 204
Germany 201
France 202
Italy 201
SouthAfrica 101
APJ (13countries)
China 204
Japan 301
Australia/NewZealand 200
India 201
Singapore 150
SouthKorea 100
HongKong 103
Malaysia 150
Taiwan 103
Thailand 100
Philippines 101
Indonesia 100

KEYFINDINGS
1. Organizations havefully embracedcloud
2. Success requires avoiding cloud’s “hiddencosts”
• Roguecloudimplementations
• Cloudbackupandrecoveryissues
• Inefficientcloudstorage
• Cloudcomplianceissues
• CloudeDiscoveryissues
• Clouddatainmotionissues(SSLmanagement)

ORGANIZATIONSHAVEFULLYEMBRACEDCLOUD
89%oforganizationsare
areatleastdiscussing cloud
93%oforganizationsare
areatleastdiscussing cloudservices
Emailmanagementorsecurity
Cloudbackuporstorage
Securitymanagement
Topcloudservicesdiscussed

ROGUECLOUDISSUES
Toproguecloudissues:
Security,dataprotection,lossof
confidentialinformation
Howisthefrequencyofrogue
cloudprojectschangingovertime:
77%haveseenroguecloudissues
withinpast12months

CLOUDBACKUPANDRECOVERYISSUES
61%usethreeormoresolutionsto
back-upphysical,virtualandclouddata
43%havelostdatainthecloudand
hadtorecoverfrombackups
68%haveexperiencedarecovery failureinthecloud
Only32%rateclouddatarecoveryasfast
22%estimate3+daystorecoverclouddata
Haveyoueverhadarecoveryfailureinthe
cloud?Inotherwords,haveyouevertriedto
restorelostdataonlytofindyourbackupor
archivedidnotwork?

Cloudstorageutilizationis17%
49%sayverylittleoftheircloud
datahasbeendeduplicated
32%saymovingcloudfor
storagetieringiscumbersome
INEFFICIENTCLOUDSTORAGE
Whatisthestatusofthedatayoustore
inthecloudintermsofduplication:

CLOUDCOMPLIANCEISSUES
Thelevelofconcernaboutabilitytoaccomplishthesetasks:
23%finedforprivacyviolationsinthecloud

CLOUDeDISCOVERYISSUES
34%havehadeDiscoveryrequestsforclouddata

CLOUDDATAINMOTIONISSUES
Only 40%aresurecloud-partner’s
certificatescomplywithinternalstandards
Only 27%saymanagingSSL
certificatesrelatedtocloudiseasy

RECOMMENDATIONS:MITIGATINGHIDDENCOSTSOFCLOUD
1. Focuspoliciesoninformationandpeople,nottechnologiesorplatforms
2. Educate,monitorandenforcepolicies
3. Embracetoolsthatareplatformagnostic
4. Deduplicatedatainthecloud

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2013 State of Cloud Survey Global Results

1. 2013

2. METHODOLOGY ReRezsurveyed3,236globalorganizations across29countries NorthAmerica (2countries) UnitedStates 102 Canada 100 LatinAmerica (9countries) Mexico 110 Brazil 102 OLAM 100 EMEA (5countries) UnitedKingdom 204 Germany 201 France 202 Italy 201 SouthAfrica 101 APJ (13countries) China 204 Japan 301 Australia/NewZealand 200 India 201 Singapore 150 SouthKorea 100 HongKong 103 Malaysia 150 Taiwan 103 Thailand 100 Philippines 101 Indonesia 100

3. KEYFINDINGS 1. Organizations havefully embracedcloud 2. Success requires avoiding cloud’s “hiddencosts” • Roguecloudimplementations • Cloudbackupandrecoveryissues • Inefficientcloudstorage • Cloudcomplianceissues • CloudeDiscoveryissues • Clouddatainmotionissues(SSLmanagement)

4. ORGANIZATIONSHAVEFULLYEMBRACEDCLOUD 89%oforganizationsare areatleastdiscussing cloud 93%oforganizationsare areatleastdiscussing cloudservices Emailmanagementorsecurity Cloudbackuporstorage Securitymanagement Topcloudservicesdiscussed

5. ROGUECLOUDISSUES Toproguecloudissues: Security,dataprotection,lossof confidentialinformation Howisthefrequencyofrogue cloudprojectschangingovertime: 77%haveseenroguecloudissues withinpast12months

6. CLOUDBACKUPANDRECOVERYISSUES 61%usethreeormoresolutionsto back-upphysical,virtualandclouddata 43%havelostdatainthecloudand hadtorecoverfrombackups 68%haveexperiencedarecovery failureinthecloud Only32%rateclouddatarecoveryasfast 22%estimate3+daystorecoverclouddata Haveyoueverhadarecoveryfailureinthe cloud?Inotherwords,haveyouevertriedto restorelostdataonlytofindyourbackupor archivedidnotwork?

7. Cloudstorageutilizationis17% 49%sayverylittleoftheircloud datahasbeendeduplicated 32%saymovingcloudfor storagetieringiscumbersome INEFFICIENTCLOUDSTORAGE Whatisthestatusofthedatayoustore inthecloudintermsofduplication:

8. CLOUDCOMPLIANCEISSUES Thelevelofconcernaboutabilitytoaccomplishthesetasks: 23%finedforprivacyviolationsinthecloud

9. CLOUDeDISCOVERYISSUES 34%havehadeDiscoveryrequestsforclouddata

10. CLOUDDATAINMOTIONISSUES Only 40%aresurecloud-partner’s certificatescomplywithinternalstandards Only 27%saymanagingSSL certificatesrelatedtocloudiseasy

11. RECOMMENDATIONS:MITIGATINGHIDDENCOSTSOFCLOUD 1. Focuspoliciesoninformationandpeople,nottechnologiesorplatforms 2. Educate,monitorandenforcepolicies 3. Embracetoolsthatareplatformagnostic 4. Deduplicatedatainthecloud