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Portrait of the social intranet
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Portrait of the social intranet

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a case study on the business need and solution chosen to move the old Freshfields intranet from a basic statis content site to a collaborative, participative web 2.0 solution using the confluence wiki

a case study on the business need and solution chosen to move the old Freshfields intranet from a basic statis content site to a collaborative, participative web 2.0 solution using the confluence wiki

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  • 1. , KJMOM<DO JA OC@ NJ>D<G DIOM<I@O Steve Perry - Head of Knowledge and Business Development Systems September 2009
  • 2. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 ,B@I?< } -PNDI@NN I@@? } 8JGPODJI $ .JIAGP@I>@ KG<OAJMH } 0S<HKG@ PN@N } 7@NPGON 1
  • 3. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 -PNDI@NN I@@? } ;@ C<? < IPH=@M JA DNNP@N RDOC JPM OM<?DODJI<G NO<OD> DIOM<I@O* } >JIO@IO =@DIB JPO$JA$?<O@# ?DAAD>PGO OJ ADI? <I? >JHKG@S OJ H<DIO<DI+ } CDBC M@NJPM>@&ODH@ >JNON ?P@ OJ M@K@ODODQ@# G<=JPM DIO@INDQ@ KMJ>@NN@N RDOC GJIB M@QD@R >T>G@N <I? GDHDO@? @?DOJMN+ } DIO@MA<>@N IJO >JINDNO@IO JM @<NT OJ PN@+ <I? } GJR PN@M N<ODNA<>ODJI <I? PN<B@ M<O@N% } 9C@ DIOM<I@O R<N IJO M@NJGQDIB KMJ=G@HN+ DO R<N >M@<ODIB OC@H% } ;@ I@@?@? OJ HJQ@ <R<T AMJH OC@ NO<OD> DIOM<I@O NDO@ OJ < HJM@ >JGG<=JM<ODQ@# K<MOD>DK<ODQ@ <I? ?TI<HD> @IQDMJIH@IO% 2
  • 4. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ 6MDQ<O@ 0LPDOT 2MJPK 3
  • 5. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ $ D1M@NCAD@G?N 4
  • 6. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 8JGPODJI } 9C@ ADMH <?JKO@? < GDBCOR@DBCO AG@SD=G@ <KKMJ<>C# DHKG@H@IODIB < GJR$>JNO @IO@MKMDN@$G@Q@G ;@= (%’ KG<OAJMH* .JIAGP@I>@% } 1JGGJRDIB OC@ >M@<ODJI JA OJK$G@Q@G NK<>@N >JQ@MDIB KM<>OD>@ BMJPKN# N@>OJM BMJPKN @O> NK<>@ JRI@MN <M@ <=G@ OJ >M@<O@ I@R <M@<N @I<=GDIB < LPD>F M@NKJIN@ OJ OC@DM =PNDI@NN DNNP@N <I? ?MDQ@MN% 5
  • 7. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0G@H@ION JA .JIAGP@I>@ } RDFDN OC<O NPKKJMO >JGG<=JM<ODJI RJMF NK<>@N <N R@GG <N < NOMP>OPM@? DIOM<I@O } OC@H@N <I? O@HKG<O@N OJ C@GK RDOC OC@ >M@<ODJI JA I@R RDFD NK<>@N <I? KMJQD?@ PN@MN RDOC < >JHHJI GJJF <I? A@@G } @<NT NC<MDIB <I? GDIFDIB JA >JIO@IO } =GJBN JM I@RN RDOCDI @<>C RDFD NK<>@ } G<=@GDIB !JM O<BBDIB" OC<O <GGJRN PN@MN OJ <KKGT OC@DM JRI F@TRJM?N OJ ><O@BJMDN@ >JIO@IO OJ DHKMJQ@ DON ADI?<=DGDOT <I? <D? I<QDB<ODJI 6
  • 8. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0G@H@ION JA .JIAGP@I>@ } 788 OJ ?@GDQ@M } M@G@Q<IO >JIO@IO DIOJ OC@ RDFD AMJH @SO@MI<G NJPM>@N JM JOC@M ?<O< NOJM@N DI OC@ ADMH } PK?<O@? >JIO@IO AMJH OC@ RDFD OJ NP=N>MD=@MN DI OC@DM A@@? M@<?@MN } MJ=PNO N@<M>C @IBDI@ OC<O N@<M>C@N <>MJNN <GG RDFD >JIO@IO# DI>GP?DIB ?J>PH@IO <I? @H<DG <OO<>CH@ION 7
  • 9. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ PN@N } 6@JKG@ DI OC@ ADMH C<Q@ OM<?DODJI<GGT >JGG<O@? DIAJMH<ODJI <I? @S>C<IB@? D?@<N QD< @H<DG% } 6@JKG@ <M@ NP=N>MD=DIB OJ NK<>@N NJ OC<O OC@T <POJH<OD><GGT M@>@DQ@ PK?<O@N JA I@R JM <H@I?@? >JIO@IO% } .M@<ODIB < ?J>PH@IO } 2MJPKN LPD>FGT >M@<O@ RDFD NK<>@N# RCD>C <>>JHHJ?<O@ <GG RJMF <I? DIAJMH<ODJI NPMMJPI?DIB OC@ KM@K<M<ODJI JA < OCJPBCO G@<?@MNCDK KD@>@# KDO>C JM FIJR CJR% } 2GJ=<GGT ?DNK@MN@? O@<HN RDOCDI OC@ ADMH <M@ <GG ?DM@>O@? OJ OC@ RDFD OJ H<F@ OC@DM >JIOMD=PODJIN% } 9C@ >@IOM<G O@<H DN OC@I <=G@ OJ >JGG<O@ OC@ DIAJMH<ODJI <I? =PDG? OC@ ?J>PH@IO AMJH <GG OC@ H<O@MD<G >JGG<O@? DI JI@ NK<>@% 8
  • 10. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ PN@N .M@<ODIB <MOD>G@N <>MJNN ?DAA@M@IO EPMDN?D>ODJIN } 9C@ <MOD>G@ DI>GP?@? >JPIOMT >C<KO@MN OC<O R@M@ RMDOO@I =T ?DAA@M@IO <POCJMN DI ) JAAD>@N RJMG?RD?@% } 0Q@MT <POCJM RMJO@ CDN >JPIOMT$KD@>@ PI?@M OC@ M@NK@>ODQ@ C@<?DIB JI < RDFD K<B@% } 5I>@ OC@ O@SO C<? =@@I M@QD@R@? <I? NDBI@? JAA# OC@ RDFD K<B@ R<N >JIQ@MO@? DIOJ < RJM? ?J>PH@IO <I? N@IO OJ OC@ KP=GDNC@MN% 9
  • 11. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ PN@N 4<I<BDIB <I DIO@MI<G OM<DIDIB N>C@?PG@ } K<B@ RDOC OC@ N>C@?PG@ JA PK>JHDIB 3JI?JI OM<DIDIB GPI>C$ODH@ N@NNDJIN } <IJOC@M K<B@ OC<O GDNON M@>@IO OM<DIDIB GPI>C@N } PN@? OJ ?DNOMD=PO@ OC@ KM@N@IO<ODJI C@G? <O OC@ OM<DIDIB GPI>C <I? OJ GDIF OCMJPBC OJ =@NO KM<>OD>@ BPD?@GDI@N } =@OO@M OC<I N@I?DIB JPO DI?DQD?P<G @H<DGN <I? <INR@MDIB @H<DG @ILPDMD@N AJM >JKD@N JA OC@ KM@N@IO<ODJI 10
  • 12. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 0S<HKG@ PN@N 6G<IIDIB JA DIO@MI<ODJI<G >JIA@M@I>@N } ?M<AODIB <I? <H@I?DIB <B@I?<N <I? DIQDO@@ GDNON# JMB<IDNDIB CJO@G MJJHN <I? OM<Q@G# ?DNOMD=PODIB EJDIDIB DINOMP>ODJIN OJ <OO@I?@@N $ <GG ?JI@ JI < RDFD K<B@ :8 K<MOI@MN ?DN>PNNDJI AJMPH } RDFD NK<>@ ?@NDBI@? OJ <GGJR OC@ :8 K<MOI@MN OJ ?DN>PNN# ?@=<O@ <I? <BM@@ OC@ F@T DNNP@N A<>DIB OC@ =PNDI@NN DI OC@ :8 11
  • 13. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 7@NPGON } 9C@ K<MOD>DK<ODQ@ <I? DIQJGQDIB <NK@>ON JA OC@ RDFD C<Q@ ?@GDQ@M@? NDBIDAD><IO Q<GP@% } 9C@ RDFD DN DIOPDODQ@ <I? HJNO K@JKG@ NDHKGT FIJR DINODI>ODQ@GT CJR OJ PN@ DO% } 9C@ =@I@ADON DI>GP?@* } DI>M@<N@? DIOM<I@O PN<B@ } >JNO$@AA@>ODQ@ ><KOPM@# H<DIO@I<I>@ <I? ?@GDQ@MT JA < RD?@ Q<MD@OT JA ADMH <I? >GD@IO$M@G<O@? DIAJMH<ODJI } =@OO@M DIAJMH@? NO<AA# RCJ <M@ <=G@ OJ RJMF HJM@ KMJ?P>ODQ@GT } NPK@MDJM <>>@NN OJ ODH@GT# M@G@Q<IO G@B<G <I? =PNDI@NN DIAJMH<ODJI 12
  • 14. 1M@NCAD@G?N -MP>FC<PN /@MDIB@M 336 7@NPGON } 9C@ KG<OAJMH DN <GNJ C@GKDIB OJ =M@<F ?JRI OM<?DODJI<G =<MMD@MN =@OR@@I BGJ=<GGT ?DNK@MN@? O@<HN% } :N@MN C<Q@ IJR <?JKO@? OC@ DIOM<I@O <N OC@DM JRI# <I? OC@M@ DN < CPB@ ?@H<I? AJM I@R >JIO@IO <M@<N <I? API>ODJI<GDOT% } 5Q@M<GG# DHKG@H@IODIB OC@ .JIAGP@I>@$=<N@? NJ>D<G DIOM<I@O C<N =@@I < Q@MT KJNDODQ@ @SK@MD@I>@ AJM OC@ ADMH% 13

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