The document is a customer satisfaction survey for KPN Travels that collects information about customers such as demographics, travel preferences, factors considered when choosing a transport service, travel frequency with KPN, satisfaction levels across various metrics like pricing, comfort, and staff behavior, and questions about booking and cancellation processes. It aims to measure customer satisfaction and obtain feedback to improve KPN Travels services.

1. Customer Satisfaction and measurement of KPN Travels
1. Name:
2. Gender:
□ Male
□ Female
3. Age
□ 18-25 years
□ 26-35 years
□ 36-45 years
□ Above 45 years
4. Annual income
□ Less than Rs.2 lakhs
□ Rs.2-3 lakhs
□ Rs.3-5 lakhs
□ AboveRs. 5 lakhs
5. Which type of transport service do you prefer?
□ Non A/C Seater
□ Non A/C Sleeper
□ A/C Sleeper
□ A/C Seater
□ Volvo Seater
□ Multi-Axle Volvo Seater
6. What are the factors that you consider while choosing a transport service?
□ Price Brand Reputation Staff Behaviors
□ Comfort level Coverage level (routes availability)
□ Cleanliness E-Booking facilities
□ Safety Home delivery of tickets
□ Punctuality Ratings by existing customers

2. 7. How often do you travel in KPN travels?
□ Once in a week
□ Once in a month
□ 1 month - 3 month
□ 6 month once
□ Once in a year
8. Satisfaction level of KPN travels
Fully Satisfied Satisfied Neutral dissatisfied fully Dissatisfied
Pricing of KPN travels
Comfort level of KPN travels
Cleanliness of KPN travels
Safety aspects of KPN travels
Punctuality of KPN travels
Brand reputation of KPN Travels
Routes availability of KPN travels
Booking facilities of KPN travels
Staff behaviors of KPN travels

3. 9. How much time does it take to book the ticket?
Two min four min Ten min More than Ten min
10. Is the cancellation process easy?
Yes No
11. Do they return the money back after cancelling the ticket?
Yes No
12. How many days does it take?
1-2 working days 3-4 working days More than 4 working days
********** Thanks a lot for your valuable suggestions and feedback **********