1. Exercise # 1
INFORMATION RESEARCHER
A. What are the major points in the articles you see above?
Email is much less formal than a written letter. Emails are usually short and concise. Don't send an email you
wouldn't want anyone else to read, it's too easy to forward. Make it easy to read, combine Upper & lowercase, use
white space and legible font. Don't send without checking for mistakes.
B. Why are these articles important? Write 5 major points in the articles that are important. Write in your own
words.
The reason why those words are important is that those have been mentioned in several times. And I think it will
not be a good business e-mail written without following those rules. 1. An e-mail is usually not so formal as a
litter. That means you don't need to care much about which word you should use to call the receiver. 2. An e-mail
is easier to be forwarded than a letter, so writing much personal information is not being suggested. 3. It is a good
idea to make an e-mail shorter and more obvious. 4. It will decrease the mistakes if you check the e-mails before
you send it. 5. You'd better not let emotions or offensive words detract from your message, because it's not polite.
C. Explain 5 reasons why one should read the above articles when preparing to write an important business e-mail
on a any topic? Write in your own words.
Reason1: An e-mail is often sent to businessman. Reason2: An e-mail is easy to be forwarded. Reason3: An e-mail
always has more mistakes than a letter. Reason4: Maybe the receiver is always busy. Reason5: Maybe you don't
know who is the receiver.

2. D. Write a paragraph explaining the common guidelines that you find in all the three articles above. Write in your
own words.
It perhaps makes you nervous to write an important e-mail. But actually it will be a easy job, if you follow those
rolls above. In my opinion, the most important one is no mistakes. Because a small mistake even will give the
receiver a bad image. So you must check the e-mail before you send it. And then, a short and obvious e-mail is a
good idea. Think about it if you were a receiver, and you are always busy so that you have no enough time to a
long complicated e-mail -- I think no one would like to. So please make the e-mail short and easy to understand if
you want to give the receiver a good image.
CONTENT ORGANIZER
A. Explain the overall idea for designing a business e-mail as is mentioned in the articles above. (50 words
minimum)
The overall idea for designing a business e-mail:
* Emails are usually short and do it briefly.
* Please make it easy you are beautiful, and to read.
* You attach the title which a partner is easy to understand.
* When you quote it, you are handed down to a partner properly.
* You include a phone number in the last of the email.
B. Write a short business e-mail on a topic of your choice .You can address the e-mail to me or anyone of your
choice. Write in your own words.
Subject: The news of the phone number change
Hello,

3. This time I inform it because it was decided that I change a phone number.
Therefore, I ask for a correction.
A new phone number： 〇〇〇‐〇〇〇‐〇〇〇〇
An old phone number： ☓☓☓‐☓☓☓‐☓☓☓☓
Aizu Taro
An Aizu university student.
C. Write two sentences explaining a problem that you have come across recently.
A lot of given problems are great recently.
It becomes troublesome to make cooking at home.
D. Write down five sentences explaining how a personal e-mail should be different from a business e-mail. Write
in your own words.
* You write the addresses such as phone numbers last.
* You should make it easy you are beautiful, and to read.
* You explain the uncertain thing.
* Contents make you a coming title.
* Write your viewpoint.

4. PLAN DEVELOPER
A. Develop a short concept map using the Concept Mapping software based on the 1st article you see above. Pick
up the major sentences and make a concept map.
Email is much less formal than a written letter.
File name：(cmap_email[A].cmap)
B. Develop a short concept map using the Concept Mapping software based on the
2nd article you see above. Pick up the major sentences and make a concept map.
Business emails were a little less formal than a paper letter or even an attached Word document sent via email,
fewer font changes and that sort of thing.
File name：(cmap_email[A].cmap)
C. Write down the definition of 5 major key words that are used in the concept map.
salutation
written letter
brief
symbol
proofread
D. Write down three major questions that might explain the major argument or information in the three articles you
see above.
Is email much less formal than a written letter?
Do you overrun emails with smiley faces or other emoticons?
Are you emailing to say you’d telephone when the fax goes through?