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Orby Technologies 
Orby Technologies 
Set-up and Run 
Personalised Marketing Campaigns 
using Salesforce.com CRM 
Automotive Customer MarketingUsing Salesforce CRM
Orby Technologies 
Business Overview 
Automotive Industry 
Strong Individual or Consumer focus -B2C 
Multiple Buying Patterns 
Initial Purchase of Vehicle -High-value,Infrequent 
Annual Service of Vehicle –Regular, lower-value 
Parts –Irregular, infrequent, lower-value 
Two-Levels of Communications –from Brand and from Dealer 
Available Marketing Channels 
TV Advertising in Prime-Time slots 
Print and Radio ads 
Social Media Placement 
Personalised messaging
Orby Technologies 
Benefits of Personalised Messaging 
Increased Brand Affinity 
Improved customer retention 
Closer Dealership Relationship 
Improved Vehicle Sales 
Improved Service and Parts revenue 
Personal Message 
Strong Call to Action 
Generates Customer promotion of Brand on social media 
Supports other media campaigns
Orby Technologies 
THE ELEMENTS OF PERSONALISED AUTOMOTIVE MARKETING 
To understand the key elements of a Personalised Automotive Marketing campaign, visit www.orby.ie/pmc

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Automotive Customer Marketing using CRM

  • 1. Orby Technologies Orby Technologies Set-up and Run Personalised Marketing Campaigns using Salesforce.com CRM Automotive Customer MarketingUsing Salesforce CRM
  • 2. Orby Technologies Business Overview Automotive Industry Strong Individual or Consumer focus -B2C Multiple Buying Patterns Initial Purchase of Vehicle -High-value,Infrequent Annual Service of Vehicle –Regular, lower-value Parts –Irregular, infrequent, lower-value Two-Levels of Communications –from Brand and from Dealer Available Marketing Channels TV Advertising in Prime-Time slots Print and Radio ads Social Media Placement Personalised messaging
  • 3. Orby Technologies Benefits of Personalised Messaging Increased Brand Affinity Improved customer retention Closer Dealership Relationship Improved Vehicle Sales Improved Service and Parts revenue Personal Message Strong Call to Action Generates Customer promotion of Brand on social media Supports other media campaigns
  • 4. Orby Technologies THE ELEMENTS OF PERSONALISED AUTOMOTIVE MARKETING To understand the key elements of a Personalised Automotive Marketing campaign, visit www.orby.ie/pmc