IVR Development

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15 minutes speech for V Pylestras talking about very basic notions of IVR Development http://www.pylestras.org/ Easily build IVR applications for FreeSwitch: https://github.com/olivecoder/freeswitch-ivr

Technology

IVR Development
Robert Oliveira

http://tinyurl.com/vpylestras
Saturday, October 6, 12

CTI

O que é
História
Aplicações

Saturday, October 6, 12

IVR

O que é
O que não é: autoatendente

Saturday, October 6, 12

Outra UI

Console
Desktop
Browser
IVR (Interactive Voice Response)

Saturday, October 6, 12

IVR User Interface

Voz (TTS/ASR)
Legado: DTMF

Saturday, October 6, 12

IVR Interoperabilidade

SQL
Web services
APIs

Saturday, October 6, 12

IVR Platforms

Opensource
Asterisk
Freeswitch
http://tinyurl.com/ippbxes
Proprietárias
Dialogic, Cisco, Dígitro, etc.

Saturday, October 6, 12

Voice APIs

Tropo
Twilio
Skype
http://tinyurl.com/voiceapis

Saturday, October 6, 12

Hello World

Phone: 0xx2139581130
Skype: +990009369996192322

Saturday, October 6, 12

Cases MaresTelecom

Oi, Embratel, Intelig
Petrobrás
Unimed
Coelce

Saturday, October 6, 12

IVR Development

Obrigado!

Questões?

http://tinyurl.com/vpylestras
Saturday, October 6, 12

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IVR Development

1. IVR Development Robert Oliveira http://tinyurl.com/vpylestras Saturday, October 6, 12

2. CTI O que é História Aplicações Saturday, October 6, 12

3. IVR O que é O que não é: autoatendente Saturday, October 6, 12

4. Outra UI Console Desktop Browser IVR (Interactive Voice Response) Saturday, October 6, 12

5. IVR User Interface Voz (TTS/ASR) Legado: DTMF Saturday, October 6, 12

6. IVR Interoperabilidade SQL Web services APIs Saturday, October 6, 12

7. IVR Platforms Opensource Asterisk Freeswitch http://tinyurl.com/ippbxes Proprietárias Dialogic, Cisco, Dígitro, etc. Saturday, October 6, 12

8. Voice APIs Tropo Twilio Skype http://tinyurl.com/voiceapis Saturday, October 6, 12

9. Hello World Saturday, October 6, 12

10. Hello World Phone: 0xx2139581130 Skype: +990009369996192322 Saturday, October 6, 12

11. Tecnologias Saturday, October 6, 12

12. Aplicações Saturday, October 6, 12

13. Cases MaresTelecom Oi, Embratel, Intelig Petrobrás Unimed Coelce Saturday, October 6, 12

14. IVR Development Obrigado! Questões? http://tinyurl.com/vpylestras Saturday, October 6, 12

IVR Development

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