E-commerce websites trade products or services via electronic commerce technologies. The technologies include social media, e-mail, supply-chain management, internet marketing, electronic data interchange, inventory management system, electronic funds transfer, mobile commerce etc. Questudio’s e-commerce platform, WebStudio, is feature rich, customizable and allows to seamlessly publish data from the content database to the web.

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Approaches to Manage ECommerce Websites
E-commerce websites trade products or services via electronic commerce technologies. The
technologies include social media, e-mail, supply-chain management, internet marketing,
electronic data interchange, inventory management system, electronic funds transfer, mobile
commerce etc. Questudio’s e-commerce platform, WebStudio, is feature rich, customizable and
allows to seamlessly publish data from the content database to the web.
Building and managing e-commerce websites involves the following steps.
Organize Products
A major challenge for e-commerce websites is making sense of the huge repository of products.
Many times a customer is lost in the mire of unorganized product dumps. Arranging the
products into logical categories and sub-categories is necessary for lucid product
representation. Adding clear and high-quality pictures from different viewpoints, short and
detailed specifications, stock levels information must also be included in the website regularly.
Creating collections for products enriches the customer experience.
Content Management System
Many e-commerce websites lose customers because of outdated and inconsistent data. The
website must have updated information at all times with new pages added from time to time. A
related blog on the website is a great sales and marketing tool. A newsletter revolving around
the products, offerings, discounts and market insight can help sustain the customer’s interest.
These functionalities can be achieved through the central repository. Thus Product Information
Management is a precondition for building good e-commerce websites. Questudio’s
CatalogStudio PIM software can be put to use to create a central repository.
Payment Options

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Today’s customer needs flexibility in terms of order numbers, shipping locations and payment
options. Providing options of payment through credit card, debit card, snail mail, paper,
electronic cheque, fax and telephone can go a long way in order fulfilment. Customer service on
phone along with currency converter facility are also necessary. The option of tracking order
status, checking order details, expected time of delivery, multiple delivery locations etc.
enriches customer delight.
Customer Relationship Management
Customer relationship management is necessary to build brand loyalty. Creating and managing
customer groups depending on their location, spending etc. helps understand and target
customers. Generating customer accounts can help customize the customer offerings to
specific customers. Promotion of the website through all possible channels will also help
connect with the customer at different touch-points. It is also important to provide the user a
simple and consistent login and browsing experience.
Outline Policy
Making the privacy policy public helps gain the confidence of the customer. Customer’s consent
must sought before sharing the customer’s private information, failing which customer trust
can be lost. Sensitive information from customers must be accepted over Secure Socket Layer
(SSL) so that customers can be assured of the security of their data. The terms and conditions
involved in the business transaction between website and the customer must be clearly
highlighted without any ambiguity. This leaves the customer with no doubts after their
shopping experience.
Measure Results
It is important to create check points to evaluate the e-commerce website performance. Time-
bound tracking and measurement of achieved results versus expected results helps one know
one’s market standing.