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- Creation / Last revision: 14 April 2009 Audience: New and Existing Enterprise customers Purpose of this presentation: Purpose is two fold: Provide an outline for our sales teams to talk with customers about their needs and how Sprint can uniquely meet those needs – with a clear, consistent message about our Sprint differentiators. And then also to provide a one stop shop for sales to deliver the latest Sprint messaging and key points. It’s separated into 3 sections: a main introduction and two appendices # of Slides: 56 Script: A full script is included, which provides key talking points. Click on Notes Page to view. FOR INTERNAL USE ONLY. For question, comments or input: [placeholder]
- KEY MESSAGE: I’d like to share with you why Sprint is a leader in business communications today. Let’s look at four ways Sprint is positioned and uniquely qualified to support your specific communication needs: TALKING POINTS: Your Business We understand and remain constantly focused on your business challenges & customer needs Industry Leadership We back our business understanding with financial and industry leadership Business Focus We are dedicated to our business customers, and determined to constantly deliver valuable solutions Solutions We have a competitive edge over other telecommunications providers with our robust portfolio of solutions Support We understand the customer support that’s necessary in such a partnership, and provide outstanding customer care and network strength. TRANSITION: First, let’s look at industry leadership.
- KEY MESSAGE : Sprint is an innovative and service-focused provider that offers a full range of wireless and wireline communications services that deliver the freedom of mobility to customers. TALKING POINTS: Sprint ranks #58 on FORTUNE Magazine’s 2008 list which ranks America’s largest corporations (based on annual revenues). Sprint is one of the world’s largest retailers. Network Facts: Our wireless networks are operating at their best-ever levels since the merger. The Nationwide Sprint Network reaches more than 299 million people in the U.S., Puerto Rico and the U.S. Virgin Islands. The Sprint Mobile Broadband Network is the nation’s most dependable 3G mobile broadband network that covers more square miles, cities and airports than any other carrier Sprint serves the world’s largest push-to-talk community with millions of Nextel Direct Connect subscribers on the fastest national push-to-talk network (connection speeds of less than 1 second) 100% Cisco Powered Global IP Backbone - provides IP and MPLS services outside of the United States and is capable of reaching 137 countries. Our global IP network is so highly reliable and secure that we move money for key financial institutions and many agencies of the U.S. Government rely on the Sprint IP network. Network investments: Over the past few years, we’ve invested billions in both the Nextel National Network and the Sprint Mobile Broadband Network (where we’re aggressively adding Nextel Direct Connect on the Rev A. network). This investment includes thousands of additional cell sites to help with our goal of ensuring excellent coverage. During 2006 and 2007, Sprint invested $1.4 billion in our wireline network. For 2008, we have invested $1.5 billion in our wireless networks and $342 million in our wireline network. Other points (not on slide) Sprint generated full-year 2007 consolidated revenues of $40 billion, compared to $41 billion for the previous year. Sprint had 50.5 million total wireless subscribers at the end of 3Q08. Sprint is one of the Kansas City’s largest private employers and the largest locally based public company Dan Hesse, Sprint President and CEO, was named the most influential person in mobile technology by Laptop Magazine in 2008 (#2 was Steve Jobs of Apple). Dan Hesse was also recently listed as one of the Top 5 “movers and shakers” in the industry by Fierce Wireless. TRANSITION: Our overall market strength further illustrates our leadership.
- KEY MESSAGE: Sprint has a strong position in the market, a significant base of customers and a healthy revenue stream. Financially sound and see opportunity to drive better returns from assets in future. We continue to focus on cash and cost management and drive accountability for executing operating plans and achieving financial results. TALKING POINTS: $3.7B cash, $5.1 total liquidity*, 4Q 2008 2009 Guidance: Expect full-year capital expenditures to be consistent with 2008 levels Expect to continue to generate positive Free Cash Flow Customer Churn and Revenue: Industry leading CDMA annual revenue per user (ARPU) CDMA data ARPU grew by 21% year over year Full year IP revenue grew by 36% Only major carrier with year over year postpaid churn improvement Financial Performance: $536M in free cash flow in 4Q 2008 Reduced debt by $2B during 2H 2008 $3.7B and $5.1 in total liquidity 4Q 2008 Current borrowing capacity of $1.4B Cash reserves exceed debt obligations through 2010 Industry Leading Wireline Growth: Internet revenues increased 37% from the year-ago period due to strong enterprise demand for Global MPLS services and the increasing base of cable subscribers who utilize our VoIP services. Internet revenues as a percent of Wireline revenue have increased from 25% to 35% year-over-year. At the end of the third quarter, the company had more than 4 million users of cable partner VoIP services. These services are currently available to more than 30 million MSO households. TRANSITION: In addition to our overall market strength, we have a rich history of leadership within the telecommunications industry.
- KEY MESSAGE: Sprint has a 100 year history of pioneering innovative technology solutions that enhance productivity and meet customer’s and businesses ever-changing needs TALKING POINTS: Sprint employees have been issued 800+ patents since 1997. In 2007, Sprint employees were granted more patents than Apple, Dell, Bayer, MIT and Verizon! Sprint was in the top 100 (#89) on the 2008 InformationWeek list that annually recognizes the top 500 companies that best represent excellence in innovation and business technology leadership. For over 100 years, Sprint has been a game-changing force in creating and delivering groundbreaking IP and wireless technologies and mobility solutions. This slide represents just a few key milestones in our corporate history where we have led the market with technical innovation. Going forward, Sprint is committed to bringing advanced technology solutions to our customers’ that enhance their lives and solves business challenges. TRANSITION: Today, our tradition in providing leadership is reflected in what others say about Sprint.
- KEY MESSAGE: Sprint continues to provide exciting, innovative devices. TALKING POINTS: Here are some compelling new products that you might have seen in the press recently. Palm Pre: Expected in 1H2009, the Palm Pre coordinates multiple calendars and contacts, giving customers what they need in one place. With Palm webOS and an innovative interface, the Palm Pre won Best in Show at CES from magazine editors and “People’s Voice” award as voted by 10,000 members. Sprint 3G/4G USB Modem U300: This dual-mode modem connects to both 3G and 4G networks. Sprint is the first and only national wireless carrier to offer 4G service. BlackBerry Curve 8350i smartphone: The only smartphone equipped with Nextel Direct Connect to connect instantly with people and information like never before Novatel MiFi: Small enough to fit a pocket, the MiFi is a 3G router and mobile WiFi hotspot ideal for mobile workgroups or facilities. TRANSITION: While we’re excited about products, our business customers are our focus.
- KEY MESSAGE: Sprint’s networks are flourishing. TALKING POINTS: Based on independent third party drive tests, there is an imperceptible difference between the dropped call rates of the four major U.S. wireless carriers – less than 1% as of November 2008 Network Performance Our overall voice quality and network performance, measured internally by dropped and blocked calls, is at best-ever levels on both of Sprint’s wireless networks as of Dec. 2008. iDEN Reliability On the Nextel National Network, customer tickets related to dropped and blocked calls, and voice quality combined, have decreased approximately 80 percent year-over-year, resulting in a more reliable calling experience for customers Connections over 99% - Customer calls on the Nextel National Network are successfully connected and maintained better than 99 out of 100 times . Sprint serves the world’s largest push-to-talk community with millions of Nextel Direct Connect subscribers on the fastest national push-to-talk network. Sprint leads the competition in 3G Data Network Reliability. This claim is based on independent, third-party drive-test data on connection success, session reliability and signal strength for the top 50 most populous markets, April 2008 to Sept. 2008. Atlantic-ACM, a well-respected communications consultant – Sprint’s network number one for wholesale data quality CIO Insight magazine recently recognized Sprint as the top wireless vendor to business for value. Other (not in slide bullets): We allow non-carrier-branded devices to operate on the Sprint network via MVNO partners with millions of subscribers and through a host of third-party relationships with partners that embed CDMA technology in their products (e.g., Amazon's Kindle). Sprint is also a founding member of the Open Handset Alliance (OHA), along with Google and more than 30 other companies that support the free and open mobile applications platform named Android; OHA membership enables Sprint to further enhance and personalize the mobile experience for customers over time. TRANSITION: The network lays the groundwork for the customer experience – and what Sprint stands for.
- KEY MESSAGE: Sprint has been widely recognized for our value and leadership in business communications. TALKING POINTS: Sprint, along with Verizon, ranked top among major wireless carriers in over customer satisfaction with enterprise telecom managers (Telecom Manager’s Voice Report: Verizon & Sprint are people’s choice: wireless survey 2007, Part2., April, 16, 2007) Awards Winner of the Frost & Sullivan 2008 North American Mobility Award for LBS Navigation 2005, 2006, and 2007 Frost and Sullivan LBS (Location Based Service) Company of the Year CNET "Best of CES" Awards - Palm Pre won "Best in Show" and "People's Voice" – January 2009 Forbes.com named 6 Sprint Phones in top 10 holiday devices (Rant, Lotus, Touch, Touch Pro, HighNote and Centro), October 2008 LAPTOP Best of Spring CTIA 2008 – “Most Innovative Product” - Instinct, April 2008 LAPTOP Best Cell Phone at Fall CTIA - Rant, September 2008 LAPTOP Best Cell Phones of 2008 - Instinct and Touch Pro, December 2008 Spring CTIA 2008 E-Tech Mobile Awards “Best in Show” Award - Instinct, April 2008 Spring CTIA 2008 E-Tech Mobile Awards Phone/Smartphone – 1st Place – Instinct, April 2008 In a recent CIO Insight’s 2008 Vendor Value Survey measuring how U.S.-based IT executives generally perceive the value of their vendors’ product and service offerings and their overall satisfaction with the support those vendors provide, Sprint was the highest ranked telecommunications firm, ranking above Verizon Wireless, Qwest, T-Mobile, AT&T and Verizon Communications. The Forrester Wave™: Domestic North American Managed MPLS Services, Q4 2008 (October 2008) named Sprint a leader, giving the company the highest score for market strategy. In this study, Sprint received the highest marks for 2008/2009 managed MPLS strategic plans. Sprint received the ATLANTIC-ACM 2008 Domestic Wholesale Best in Class awards in the categories of Provisioning and Customer Service (tied with another carrier in this category). Additionally, Sprint received two ATLANTIC-ACM 2008 Global Wholesale Carrier Excellence Awards, receiving first place in the Brand and Data Product Quality categories. From the 2008 Nemertes PilotHouse Awards for Advanced Communications Services, Sprint named as a Favorite Provider/Major Carrier for Small Business Customers and a Favorite Provider/ Major Carrier for Mid-size Business Customers; and was selected as a finalist in the Customer Experience and MPLS Services categories. Favorite provider/major carrier for small and mid-size business customers – 2008 Nemertes PilotHouse Awards for Advanced Comm Services TRANSITION: Our leadership depends on how we deliver on our networks, and we’ve been succeeding.
- KEY MESSAGE: Sprint surrounds your business with experts to support your needs TALKING POINTS: Account Manager Assigned Care Reps Industry Solution Expert Individual Liable Reps Solutions Engineering & Solutions Consulting As a member of Sprint's business sales team, our field-based solutions experts apply their consultative technical expertise to help customers select and deploy the right solution for their business. Leverage Sprint portfolio, technology and unique network assets to design and deploy the right technical wireless and wireline solution options to meet the customers needs and specific business requirements Bring specialized knowledge of telecommunications network engineering, wireless applications, and applying technology and software to create the right solution for your business The result is: Improved efficiency and productivity; Increased revenue; Improve Return on Investment; Added competitive edge Extras: Solution Engineers have educations in Engineering Solution Engineers have years of specialized training in Telecommunications engineering, network design, applications, and in applying technology/software to provide solutions to customers to help them be more efficient and improve their ROI Solution Engineers are continually looking for ways to improve existing solutions/applications, with new hardware/software/devices/ so that networks and mobile devices are always operating at peak efficiency Business Pricing Support Leading Partners, including Palm, Research In Motion and Cisco Business Tech Support TRANSITION : Let’s see how the support on all products can be applied to solve challenges your business faces.
- KEY MESSAGE: We offer a variety of business communication tools that work together to produce unique solutions for any businesses’ specific needs. TALKING POINTS: Nextel Direct Connect World’s largest community of push-to-talk users and fastest national push-to-talk service (based on initial call set-up time) Only push-to-talk service with international capabilities Largest portfolio of push-to-talk devices Sprint Mobile Broadband America’s most dependable 3G network Strongest signal strength based on independent third-party drive tests First national wireless carrier to offer 4G services GPS #1 wireless provider of GPS solutions Largest portfolio of GPS solutions for businesses Wireline and Convergence Leading IP/MPLS growth (at 3-4 times U.S. market growth rate) Leading provider of Converged Network Solutions World-class networks built from the ground up Award-winning Devices Existing and new phones receive many industry awards, most recently: Samsung Instinct ® won “Best in Show” at Spring CTIA New Palm Pre™ beat iPhone in head-to-head tests TRANSITION: These solutions can be applied towards a variety of business purposes…
- KEY MESSAGE: Our customer satisfaction levels have reached an all-time high… TALKING POINTS: Sprint shows the most improvement of any U.S. carrier in 2008 – satisfaction levels surpassed T-Mobile and AT&T Satisfaction with Business Assigned Rep reached all-time high of 93% in Dec Retail Stores: Retail customer satisfaction at best-ever levels, topping 90% in Dec In 2008 we launched Ready Now, a program which provides hands-on training for customers before they leave the store with a new device and it’s making a big difference. In December, for the first time, overall satisfaction in terms of being “very and extremely satisfied,” topped 90 percent at Sprint Retail. That’s also another all-time high. Customer Care Calls: Call Volumes: Due to a variety of improvements in customer experience, we’ve seen a reduction in calls to Customer Care per subscriber this year. In addition, first-call resolution and overall customer satisfaction has improved each and every month sequentially in 2008. First Call Resolution best since 2005 Average Speed to Answer best since 2005 Call Abandon Rates best in over a year (Call-out on side) Response Time: According to an independent third party analyst, Sprint jumped to 1 st place for customer response time in the industry in the 3rd quarter of 2008, answering 90% of customer calls in 30 seconds or less. an independent third party analyst, which measures service levels and how quickly phones were answered, stated that Sprint was now number one in that metric, rocketing from “worst to first” in one quarter (between the second quarter and third quarter of 2008). Service and Repair: According to the KS&R Market Research Report, Sprint recently made the most progress of any carrier in America in Service & Repair satisfaction based on a survey of customers who’d had a recent experience with Service & Repair – moving ahead of both T-Mobile and AT&T. Wholesale – Sprint received 3 Best-in-Class Domestic Wholesale Awards for sales representatives, provisioning and customer service TRANSITION: We truly provide an outstanding combination of business understanding, advanced communication tools and customer support, in order to provide strong communication solutions to your company.
- Corporate Liable First Call Resolution has improved significantly in the past year! First Call survey - This chart illustrates the increasing number of customers answering “yes” to the following questions. Question #1: Is this the first time you called about this issue in the last 45 days? Question #2: Was your issue resolved on this call?
- KEY MESSAGE: Now, let’s discuss what solutions or technology from Sprint could help address your specific business needs TALKING POINTS: Do you have any questions, or need any details or clarification on anything we just discussed? I can share detailed slides from the appendix of this presentation to provide more information When can we meet again? To continue this discussion with your necessary colleagues To provide a more detailed telecommunications plan specific to your current business initiatives CLOSING/CALL TO ACTION: It is clear that we possess the experience, leadership, solutions and focus to support your business communications. Let’s continue moving towards a successful relationship together.
- KEY MESSAGE: Description of Appendices TALKING POINTS: Product/Solution Summaries – Overview of key Sprint solutions In Depth – Closer look at products and Sprint performance
- Target Customers 500+ employee businesses leveraging Cisco, Microsoft, Avaya or Nortel for their PBX/UC infrastructure A high centralized versus distributed work force (SIP Trunk) Work Groups of highly mobile or remote employees (e.g.. Sales, Field Service) (Wireless Integration)
- Target Customers Large numbers of highly mobile or remote employees VPN requirements A highly distributed work force Key vertical industries include Manufacturing Transportation Professional services Government Healthcare Insurance
- Target Customers Businesses with large or increasing numbers of mobile or remote knowledge workers across all industries Transportation . Fleet management, tracking, and asset management. Retail . Wireless kiosks, digital signage, and mobile points of sale, remote monitoring and digital security. Construction . Construction site trailer connectivity, remote site monitoring, workforce monitoring, and process management . Government . Field command center establishment, real-time information for public safety and first responders, law enforcement video streaming. Insurance . On-site claims adjuster connectivity, agent office connectivity. Financial Services . Wireless ATM connectivity, and branch office back-up solutions. Education . Distance learning systems, real-time video delivery, and skills-based demonstrations. … wanting to Increase employee productivity Improve customer satisfaction Realize cost savings
- Target Customers Logistics, delivery, and similar companies that rely on in-field fleet of resources to service their customers Companies that have a significant portion of their operational costs tied up in mobile assets/resources Key vertical industries include: Transportation Distribution Government Construction Manufacturing
- Target Customers Logistics, delivery, and similar companies that rely on in-field fleet of resources to service their customers Companies that have a significant portion of their operational costs tied up in mobile assets/resources Key vertical industries include: Transportation Distribution Government Construction Manufacturing
- Target Customers 500+ employee businesses with large numbers of highly mobile or remote employees Key vertical industries include: Manufacturing Transportation Professional services Government Healthcare Insurance Any size business that services customers away from a central office and especially if they are using manual or paper processes today Highly mobile or remote employees Key vertical industries include Manufacturing Transportation Professional services Government Healthcare Insurance
- Businesses with a need to maintain continuity of operations in times of disaster or other operational threats. Manu facturing Transportation Professional services Government Healthcare Insurance Increase productivity and employee response time Growing risk of operational failures Providing necessary remote access to employees Avoiding loss revenue
- Businesses with a need to maintain continuity of operations in times of disaster or other operational threats. Manu facturing Transportation Professional services Government Healthcare Insurance Increase productivity and employee response time Growing risk of operational failures Providing necessary remote access to employees Avoiding loss revenue
- KEY MESSAGE: Description of Appendices TALKING POINTS: Product/Solution Summaries – Overview of key Sprint solutions In Depth – Closer look at products and Sprint performance
- KEY MESSAGE: Sprint Mobile Broadband is America’s most dependable broadband network TALKING POINTS: America’s most dependable network, based on independent, third-party tests for 3G data connection success, session reliability and signal strength. The best network for data and texting is ours – more Sprint customers use wireless data than Verizon or ATT customers Sprint offers one of the largest portfolio of Mobile Broadband devices - first to market with Rev A devices, Sprint offers cards, USB modems, embedded notebooks, wireless routers, and handsets Sprint delivers Mobile Broadband security - utilizing the inherently secure CDMA technology and offering additional services such as Location Based Services for security tracking, DataLink, and Managed Security Services Beating AT&T, Verizon well worth the investment Since 2006, Sprint has invested more than $15 billion in capital largely to enhance its networks. Across the country, thousands of cities received the benefit of these major investments. Competitive – Specific to AT&T: Sprint has you covered – The Sprint Mobile Broadband Network (inclusive of data roaming) has four times the coverage of AT&T’s current 3G network (based on square miles). The Sprint Mobile Broadband Network covers twice the number of cities and airports vs. AT&T’s 3G network. (Coverage comparison is based on publicly available information as of December 2008.) The Sprint Mobile Broadband Network is more reliable than AT&T’s 3G network. (More reliable based on independent, third-party drive-test data on connection success and session reliability for top 50 markets as of 3Q 08.) The Sprint Mobile Broadband Network is faster in more places than AT&T’s 3G network. (Speed claim based on total network size, sq. miles, multiplied by network upload/download speed capability. User’s speed experience may vary.)
- KEY MESSAGE: Sprint 4G is currently available in select markets TALKING POINTS: Sprint is first with 4G Sprint officially launched services in Baltimore – September 2008. Sprint became the first and only national wireless carrier to offer customers a dual–mode 3G - 4G device Sprint’s customers will have a TWO YEAR advantage over others. It’s FAST Imagine being able to send files, access information, and view the Internet 3-5 times faster than your competitors. Sprint 4G is built upon open standards Embedded solutions are rapidly emerging. Open standards will benefit customers with a robust device ecosystem. The WiMAX standard is being adopted worldwide. Sprint 4G has more spectrum With others, you may find that your needs for bandwidth and speed OUTGROW your telecommunication providers resources, but Sprint will grow with your business WiMax Business Applications: Mobile Computing Sprint 4G devices and embedded laptop solutions – enabling individuals to work when and where they want. Speeds and latency improvements over current mobile solutions enable rich content, larger file transfers, and streaming video – translating to real improvements in productivity. Business Access – Last Mile Replacement Connect your remote business locations, offices, and mobile workgroups with integrated voice and data solutions Virtual Desktop Sprint 4G enabled smart phones will have the processing power, applications, and now the network connectivity to replace the laptop paradigm. Digital Signage Sprint 4G will provide both the speed and low cost of embedded solutions to power the increasing use of digital signage in both business and public use. Video Delivery and Distribution Sprint 4G can provide low-latency, remote access to video for security, alarming, public safety, and progressive learning solutions. Machine-to-Machine Solutions Combining the low cost of embedded solutions with the planned national coverage for Sprint 4G will enable a rich suite of telemetry applications. Energy management, vending, and automotive diagnostic integration.
- KEY MESSAGE: Sprint is the #1 provider of GPS solutions TALKING POINTS: Offers the largest portfolio of GPS-enabled solutions for business Focused on being the most flexible, best provider Offering both device and network-initiated solutions Robust application developer eco-system Over 100 business application developers Sprint billed for the best customer experience – hundreds of applications Available on both Sprint PCS and Nextel National Networks Many best of breed partners on both networks and growing Sprint has the longest history and greatest experience in GPS solutions, beginning in 2000 Recognized leader in GPS solutions, numerous analysts cite Sprint as the market leader Winner of the Frost & Sullivan 2008 North American Mobility Award for LBS Navigation 2005, 2006, 2007 and 2008 Frost and Sullivan LBS (Location Based Service) Company of the Year Abilities with our GPS solutions: Location: Locate mobile workers. Communicate with Mobile Broadband. Navigation: Get turn-by-turn driving directions. View maps with Points of Interest. Management: Track Fleets, Workgroups, Assets. Access worker status, track inventory, make wireless payments, send data via handsets and more. Automation: Access customer / inventory data and update CRM databases
- KEY MESSAGE: Sprint Wireline Convergence solutions provide business with virtually anytime, anywhere access and the ability to quickly respond to changing business needs. TALKING POINTS: We see today’s business challenges solved through the convergence of IP and wireless mobility Flexible IP core to enable all types of business applications Wireline and wireless access to meet unique needs across the business enterprise Managed services where you need them (network, security, telephony and mobility) Wireline Convergence – Continued Success in 2008 In 3Q08, Sprint outpaced the market experiencing a 37% YOY growth in IP services (3-4 times U.S. market growth rate) Overall wireline revenue represents approximately 35% of revenue associated with how Sprint addresses the Business market Sprint leads the market in migrating customers to IP/MPLS services Wireline customer satisfaction regains competitive as a wireline performer with increases in advocacy and future purchase intentions and a significant spike in price/value perception CLS Research Q4 2008, GfK Custom Research North America Transport Global MPLS Dedicated Internet DSL Access Ethernet Access Telephony Managed IP PBX Hosted VoIP Mobility DataLink w/ Wireless WAN Wireless Integration Converged Network Solutions Connectivity SIP Trunking
- KEY MESSAGE: Sprint Managed Services and Security can support each facet of the enterprise network TALKING POINTS: Mobility Management Simplify management and secure wireless devices including laptops and handheld devices Managed Network Services Complete end-to-end solutions for network management and design, including local area network devices such as switches, hubs and even servers Managed Security Services Tailor security solutions to your specific needs with a complete portfolio of services for wireline and wireless networks Managed IP Telephony Converge voice and data on Sprint’s award-winning IP network for reduced costs and simplified management
- KEY MESSAGE: Sprint solutions address the specific needs of each vertical industry. TALKING POINTS: Insurance Operational efficiencies and profit growth : Applications allowing employees to access all phase of the catastrophe claim handling process Competitive advantages: Provides access to back office systems from customer’s homes and offices Risk and Compliance : Avoid costly security breeches by properly managing data security through mobile applications and managed services Construction Work order management : Dispatch job notifications and daily work schedules directly to workers’ handsets On-site administrative functions: Wireless time tracking solutions track time and critical functions at the job site, integrating to back office systems Field safety and accountability : Asset tracking, management, and bar code scanning monitor equipment for maintenance and safe operations Transportation Field management: Supervise mobile workers with wireless and web-based management technology GPS tracking: Use GPS technology software to generate powerful web-based maps and reports to view mobile employees’ location and activity Fleet management: Access to a robust portfolio of engine diagnostics, fuel efficiency gauges, route optimizations, GPS coordinates and other fleet data Retail Asset tracking: Implement route scheduling and automation to monitor shipment location, equipment and people across the supply chain to set customer expectations Loss prevention: Immediate access to inventory and customer data, decreasing loss, increasing inventory accuracy, and monitor product and employee location Mobile and instant communications solutions: Extend key information easily and securely across the company and instantly connect individuals or groups Manufacturing Field services and work order management: Automate remote dispatch and scheduling of technicians and support personnel and data collection Sales automation: Access Sales Force Automation and Customer Relationship Management applications remotely, allowing sales reps to monitor sales statistics Campus / production line solutions: Enhances in-building coverage across facilities and replaces or augments LMR with push-to-talk instant communications
- KEY MESSAGE: … ranging from Enterprise to Public Sector. TALKING POINTS: Education Safety and emergency management solutions: Access plans and updates for utilization during crisis situations and offer alerting and notification to improve safety Student technology solutions: Offer the latest wireless communications technology while providing access to 3G Mobile Broadband and GPS technology Connectivity solutions: Increase a district or university’s wireless coverage and capacity, while providing students and staff the ability to connect anytime and virtually anywhere Healthcare Mobility and security: Provides physicians and other medical professionals fast and secure wireless access to sensitive patient information Mobile Healthcare applications: Access to patient management, tracking, coding, drug reference and lab result applications in near real-time Instant communication in urgent situations: One-touch instant communication allows physicians and nurses to consult with colleagues quickly and efficiently Gov’t and Public Safety Increase public protection: Connect the entire management process, from dispatch to navigation to record keeping quickly and seamlessly Collaborate with multiple agencies: Map and analyze data gathered, aiding in Public Safety investigations and improving operational efficiency Increase response times: Reroute Public Safety vehicles due to heavy traffic, inclement weather or emergency situations Finance and Professional Services Branch and mobile banking solutions: Provides wireless, secure data access for branches and employees, while connecting customers to account information Sales information access: High-speed connections give mobile sales forces access to customer information, management tools, and existing loan applications Business continuity and disaster recovery: Ensures communications and connectivity during emergency situations through notification of current plans, maps, call lists and escalation procedures on smart devices
- KEY MESSAGE: The upcoming year will present an opportunity for Sprint to offer exciting, innovative devices that meet an array of customer needs TALKING POINTS: Nextel Direct Connect devices available in 2009 include: BlackBerry 8350i: The only smartphone equipped with Nextel Direct Connect to connect instantly with people and information like never before Yellow i580 by Motorola: Rugged and powerful device with multimedia capabilities and Bluetooth Wireless Technology Motorola Stature i9: The thinnest Nextel Push-to-talk flip phone ever manufactured Motorola Clutch i465: Durable, messaging-focused device PDAs and data devices available offered 2009 include: U300 USB Modem: 3G/4G Modem turbo charges a mobile broadband connection for even faster email and internet access Palm Treo Pro: Email, Wi-FI, GPS and Windows Mobile 6.1 Professional in a versatile, balanced device AirCard 402: NEED MORE INFORMATION Palm Pre: Coordinates multiple calendars and contacts, giving customers what they need in one place … Pre keeps multiple applications open and easily navigational Converged solutions like Unified Communications, Wireless Integration, SIP Trunking and Cisco Wireless Integration will continue to blur the line between wireline and wireless TRANSITION: Many of Sprint’s current devices, programs and applications have proven to be leaders in innovation
- KEY MESSAGE: Offering award winning services & devices from smartphones to feature phones, Sprint’s got our customers covered TALKING POINTS: Samsung Instinct ® E-Tech Mobile Awards “Best in Show” at Spring CTIA (International Association for the Wireless Telecommunications Industry) One of the Best Cell Phones of 2008 – Laptop, Dec.,08 Samsung Highnote ™ Placed among the Top 10 Gadgets for the Holidays – Teen Vogue, Dec.,08 Placed among the Top 5 Gadget Gifts for the Holidays – Only wireless phone recognized by National Public Radio Sprint One Click Best Overall New Product at CTIA (International Association for the Wireless Telecommunications Industry) Samsung Rant™ Won the category of “Best Cell Phone” - Infosync Mobile Innovation Awards, Dec.,08 Best Cell Phone at Fall CTIA – Laptop, Dec.,08 Nextel Direct Connect® on Sprint #5 of Top 10 Coolest Things at CTIA - Spring CTIA 2008 – Washington Post TRANSITION: Excitement continues to build for Sprint’s Palm Pre device launching in 2009
- KEY MESSAGE: Early indications show that the Palm Pre beat the iPhone and Google’s G-1 in head to head testing, picking up many industry awards TALKING POINTS: The Palm Pre wins “People’s Voice” at Consumer Electronics Show, decided by votes of more than 10,000 member Pre wins “Best in Show” at Consumer Electronics Show from magazine editors who had the following comments related to the new and exciting device: “… the Palm Pre along with the new Palm webOS, brings an innovative way to how you interact with your device…” “… the Deck of Cards feature truly makes multi-tasking on your smartphone a breeze…” “… best-of-breed design….the Pre offers a multi-touch screen that rivals the iPhone and even one-ups Apple's smartphone…” TRANSITION: Excitement continues to build for the Palm Pre’s release in the 1 st half of 2009
- KEY MESSAGE: Early indications show that the Palm Pre beat the iPhone and Google’s G-1 in head to head testing, picking up many industry awards TALKING POINTS: The Palm Pre wins “People’s Voice” at Consumer Electronics Show, decided by votes of more than 10,000 member Pre wins “Best in Show” at Consumer Electronics Show from magazine editors who had the following comments related to the new and exciting device: “… the Palm Pre along with the new Palm webOS, brings an innovative way to how you interact with your device…” “… the Deck of Cards feature truly makes multi-tasking on your smartphone a breeze…” “… best-of-breed design….the Pre offers a multi-touch screen that rivals the iPhone and even one-ups Apple's smartphone…” TRANSITION: Excitement continues to build for the Palm Pre’s release in the 1 st half of 2009
- KEY MESSAGE: Sprint’s International Wireless Services allow mobile employees to stay connected while traveling around the globe TALKING POINTS: International Voice & Push-to-Talk Capabilities include the following services: International voice roaming service worldwide CDMA service available in 30+ countries for customers with Sprint devices, including Canada, Mexico, Brazil, Bermuda, China, South Korea, Israel, Indonesia, New Zealand, Peru, Venezuela and Vietnam. It’s also available on several cruise ships. iDEN service available in 12 countries for customers with Nextel devices: Canada, Mexico, Argentina, Brazil, Peru, Singapore, Philippines, South Korea, Chile, Israel, Jordan and Guam. GSM (Global System for Mobile Communications) available in more than 180 countries with capable phones. It’s also available on several cruise ships. International Direct Connect (ability to push-to-talk) on Nextel phones while roaming in six countries: Canada, Mexico, Argentina, Peru, Brazil and Chile. Single device solutions are available for both Sprint (CDMA/GSM) and Nextel (iDEN/GSM) devices. No special plan is required; however, customers must contact customer service to enable international wireless services Rental or purchase a GSM-only device to access service in many countries where their Sprint device will not work Dedicated international wireless customer service support 24 hours a day, seven days a week International Wireless Data Capabilities include the following: 1xrtt & EV-DO coverage in Canada and Mexico and 1xrtt coverage in 12+ countries and growing. GPRS data available in more than 135 countries, with EDGE, UMTS and HSDPA available in many of these. iDEN data available in Canada, Mexico, Argentina, Brazil and Peru. Access to wireless data service in more than 135 countries around the world with a combination of CDMA (1xrtt/EV-DO), iDEN and GSM (GPRS/EDGE/UMTS) roaming partners. In addition to Sprint’s CDMA connection cards which allow data roaming where 1xrtt or EVDO international roaming is available, Sprint offers a GPRS/EDGE/UMTS/HSDPA connection card available to Sprint customers. Dedicated international wireless customer-service support 24 hours a day, seven days a week
- KEY MESSAGE: Sprint has the solutions to meet worldwide network access needs of enterprise business customers TALKING POINTS: Value-Added / Managed Services Global MPLS: Connect multiple locations while converging voice, video, and data on a single IP-based network Managed Network Services: Go beyond traditional managed wide area network (WAN) offerings with: Service Initialization; Monitoring and Management; Fault Isolation Management using the Sprint Managed Network Service Center (MNSC); Equipment Maintenance Managed Security Services: A comprehensive portfolio of products &solutions to keep your assets secure Message Filtering: Essential functions designed to help put customers in charge of corporate email Spam Filtering; Anti-Virus; Disaster Recovery; Policy and Content Enforcement Bandwidth and Connectivity Solutions - Dedicated Internet Access: Always on, always secure access with maximum reliability; 24x7 monitoring & support - Frame Relay: Simplified, international traffic management featuring: Robust capabilities, reliable security and consistent bursting up to full port speed - Private Line: Innovative carrier service blending simplicity, performance and security of traditional private lines Account Management & Customer Support - Sprint’s account management capabilities allow our customers easily get help understanding invoices, viewing Sprint IP and VAS Gateway usage and managing trouble tickets - Sprint's live Dedicated Access Facility reports allow you to view customer utilization and manage bandwidth needs via customer-specific, Web-based reports - Trouble management provided by Sprint InTouch provides a means of opening, updating and viewing the status of trouble tickets or service requests with real-time read / write access to service management systems US-based account leadership: Dedicated US account team personnel; Business Service Assurance Center (BSAC) available 24/7/365 Optional complementary services include in-language, within time zone service delivery and assurance support for non-US locations during normal business hours Non-US based account leadership: Dedicated regional team; In language, within time zone service delivery and assurance support for non-US locations during normal business hours
- KEY MESSAGE: Customer care TALKING POINTS: Wireless Field Support (WFS) (Accounts with 250+ units) – Field-based representatives provide assigned support, in same city as customers, make frequent site visits Provide Customer Care functions including: account set-up; implementation; training; Point of Contact (POC) for escalating technical issues not resolved through customer service; pro-active support & retention Central Wireless Support (Accounts with 25-249 units) – Center-based representatives providing support to all assigned customers, although 2 teams provide Field Support. Provides Customer Care functions including: account set-up; implementation; POC for escalating technical issues not resolved through customer service; pro-active support and retention Premier Care (CL) Support (Accounts with 1-24 units) – Center-based representatives providing support to all unassigned customers and all end users of assigned accounts. Operational Efficiencies; Reduce Billing Adjustments; Integrate iDEN and CDMA Care; Prevention and Correction of Repeat Callers; Mature Training Road Map; Outlier Management; IR / FCR Business General Individual Liable (IL) – Center-based representatives providing support to customers, who are responsible for their own bill, but receive a discount due to an arrangement between their employer and Sprint. Operational Efficiencies; Reduce Billing Adjustments; Prevention and Correction of Repeat Callers Call Flow / Repeat Caller Process; IR on the First Call and IR on Repeat Call; Outlier Management Business Wireless Technical Support: Dedicated business Technical Support team focused on business customers and the products they use. Average speed of answer under a minute with the ability to resolve the majority of wireless issues live on the phone without the need for further follow-up. Assigned – Focus on the Customer Experience; Operational Efficiencies and Consistencies; Reduce Billing Adjustments; Easy Access to Care / Partner with Sales
- KEY MESSAGE: Sprint has focused efforts on “specialized care” that resolves issues faster and more effectively, meeting the needs and demands of business customers TALKING POINTS: Overall Customer Satisfaction: Record high scores in 1Q08 and continued incremental trend since 2006. Satisfaction with Representative: Our knowledgeable and experienced staff makes all the difference. Exceptional results for Sprint’s life cycle account management. This includes; Sales, Engineering, Implementation, Service Assurance and Billing support.
- KEY MESSAGE: Wireline Care Overview cont. TALKING POINTS:. Share of telecom spending: Customers that choose Sprint, choose to use Sprint for more of their telecom needs than any other carrier. Future Spending Expectations: When surveyed, Companies that use Sprint indicated they intended to use Sprint more often in the future. Customer Care is a key differentiator for Sprint.