Business Event Management - SmartScore BEM Solution

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This is a short presentation on SmartScore, a BEM tool that lives up to Forrester’s BEM definition without being too complex. With the ability to connect to most known database flavors and even monitoring ftp servers and file folders, this tool has the power to combine many data sources for an effective pattern detection, which is the primary objective of BEM; monitoring multiple sources in real time.

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  • Copyright © 2001-2007 Infor Global Solutions
  • Business Event Management - SmartScore BEM Solution

    1. 1. SmartScore BEM Solution Copyright © 2007 Corpus Business Solutions Business Event Management
    2. 2. Business Event Management- Definition <ul><li>“ Business event management (BEM) is the process of capturing real time business events from multiple sources and assigning them to the appropriate decision maker for resolution based on the business context of the events” </li></ul>Copyright © 2007 Corpus Business Solutions Source: Forrester
    3. 3. Business Event Management - Components Copyright © 2007 Corpus Business Solutions Source: Forrester Detection Analysis Response Monitor Closed-Loop BEM Processing
    4. 4. Business Event Management - Components Copyright © 2007 Corpus Business Solutions Source: Forrester Defined Process meaningful state change Event notification alerts Notification repository published filtered, correlated Resolution response Appropriate action taker routed analysis
    5. 5. Some of today’s business challenges <ul><li>Challenges </li></ul><ul><ul><li>Continuous reduction in cycle time to delivery…. with fewer resources </li></ul></ul><ul><ul><li>More cross functional, organizational interactions required to complete activities </li></ul></ul><ul><ul><li>Lots of data in systems or on reports, but information is difficult to get and not timely </li></ul></ul><ul><ul><li>Team members are not working from the same understanding of a problem condition </li></ul></ul><ul><ul><li>Increase regulatory pressure and costs to control the business operations as planned or designed </li></ul></ul>Copyright © 2007 Corpus Business Solutions <ul><li>Needs </li></ul><ul><ul><li>Need to reduce time between problem occurrence and the time I’ve completed my response </li></ul></ul><ul><ul><li>Need to reduce point-to-point communications </li></ul></ul><ul><ul><li>Need to intelligently push critical information to specific people </li></ul></ul><ul><ul><li>Need to create processes and not reports </li></ul></ul><ul><ul><li>Need better execution of how I control my business </li></ul></ul>
    6. 6. Today’s Typical Business Process Flow Copyright © 2007 Corpus Business Solutions <ul><li>Process can take weeks or even months </li></ul>Situation identified via reports after the fact. Situation communicated via phone or email People running around trying to fix the problem Endless meetings trying to figure out how to avoid the problem in the future
    7. 7. Business Event Management – SmartScore Solution <ul><li>Proactively react to a wide variety of user-defined events in real time </li></ul><ul><li>Define events and resolution processes using standards based business rules </li></ul><ul><li>Automate problem escalation, communication and resolution </li></ul><ul><li>Collaborate with employees, suppliers and trading partners </li></ul><ul><li>Analysis and reporting on exceptions and events </li></ul><ul><li>Open design – operates across any application or functional area </li></ul>Copyright © 2007 Corpus Business Solutions
    8. 8. SmartScore Business Events Copyright © 2007 Corpus Business Solutions
    9. 9. Process Flow using SmartScore BEM Solution Copyright © 2007 Corpus Business Solutions MFG HR Sales/Marketing Finance SmartScore BEM System Notifications IT SMS E-Mail Pop-Up Business Events Systems
    10. 10. Multiple Data Sources w/ SmartScore Copyright © 2007 Corpus Business Solutions <ul><li>Databases </li></ul><ul><li>Oracle </li></ul><ul><ul><li>Oracle Apps </li></ul></ul><ul><ul><li>SAP </li></ul></ul><ul><li>MS SQL Server </li></ul><ul><li>Sybase ASE </li></ul><ul><li>Sybase IQ </li></ul><ul><li>DB2 </li></ul><ul><li>Informix </li></ul><ul><li>Progress </li></ul><ul><li>PostgreSQL </li></ul><ul><li>MySQL </li></ul><ul><li>Access </li></ul><ul><li>Dataflex </li></ul><ul><li>Files </li></ul><ul><li>FTP Servers (incl. secure ftp) </li></ul><ul><li>Excel Sheets </li></ul><ul><li>TXT Files </li></ul><ul><li>DBF Files </li></ul><ul><li>File Systems </li></ul>
    11. 11. Business Events Examples <ul><li>Finance </li></ul><ul><ul><li>Posting to Secure Accounts </li></ul></ul><ul><ul><li>Posting to Suspense Account </li></ul></ul><ul><ul><li>Journal Entries over a Dollar Threshold </li></ul></ul><ul><ul><li>Invoices Over a Dollar Threshold </li></ul></ul><ul><ul><li>Budget vs. Actual </li></ul></ul>Copyright © 2007 Corpus Business Solutions <ul><li>Manufacturing/Distribution </li></ul><ul><ul><li>Inventory Levels </li></ul></ul><ul><ul><li>Work in Progress </li></ul></ul><ul><ul><li>FOB Notifications </li></ul></ul><ul><ul><li>Machine Downtime </li></ul></ul><ul><li>HR </li></ul><ul><ul><li>Direct Deposit Notifications </li></ul></ul><ul><ul><li>Anniversary Notifications </li></ul></ul><ul><ul><li>Open Enrollment </li></ul></ul><ul><ul><li>Accrued Vacation </li></ul></ul><ul><ul><li>Asset management </li></ul></ul><ul><li>Sales and Marketing </li></ul><ul><ul><li>Forecast vs. Actual </li></ul></ul><ul><ul><li>Discount Above Threshold </li></ul></ul><ul><ul><li>Lead Acknowledgement </li></ul></ul><ul><ul><li>VSOE Threshold Exceeded </li></ul></ul>
    12. 12. SmartScore Business Benefits <ul><li>Small footprint </li></ul><ul><li>No expensive hardware to buy </li></ul><ul><li>Short implementation time </li></ul><ul><li>Rapid recovery </li></ul><ul><li>Ease of Use </li></ul><ul><li>Low Cost of Ownership </li></ul><ul><li>Fast Return on Investment </li></ul><ul><li>Data Federation with collecting data from multiple sources in one single event </li></ul>Copyright © 2007 Corpus Business Solutions
    13. 13. Analyst Market Information <ul><li>“ Through 2010, the adoption of BEM platforms will grow at least 200 percent from 2006.” </li></ul><ul><li> Gartner Report </li></ul><ul><li>“ BEM's real potential is at the business level, helping to enable new strategies, reduce operating costs, and improve process performance and other tangible areas of management attention.” </li></ul><ul><li> Gartner Report </li></ul><ul><li>“ The Business Event Management market will grow from $1.2B in 2005 to $2.7B in 2009.” </li></ul><ul><li> Forrester </li></ul>Copyright © 2007 Corpus Business Solutions
    14. 14. Some of Our Business Event Management Users Copyright © 2007 Corpus Business Solutions

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