1. Attend and Receive up to
30 CPE Credits!
March 8–12, 2010
Arlington, VA
Acquire the Skills to Succeed: Become a Qualified Administrative Assistant
You Will Learn How to:
Build a Professional Development Plan to Understand How to Manage Conflict
Advance Your Career and Negotiation
Identify future opportunities and take ownership of Discover an innovative approach to interacting and
your goals communicating with difficult people and situations
Utilize Leadership and Team Building Techniques Conquer Time and Stress Management Issues
Establish yourself as an indispensable asset and Implement techniques to prioritize your workload
team player in your organization and time in a chaotic environment
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2. Monday, March 8, 2010
Career Development
• Administrative
Professionals
8:30
Registration and Continental Breakfast
• Secretaries
• Administrative
Perform a Self Assessment and Self Analysis
Assistants
• Identify your professional strengths and weaknesses
• Receptionists • Develop a list of current position responsibilities and those you would like to take on
in the future
• Office Managers
• Executive Assistants Create a Professional Development Plan
• Learn the significance of a professional development plan (PDP)
• All Other
• Develop a plan for acquiring new skills to advance
Administrative Staff
Position Yourself for Greater Management Responsibilities
• Find out the steps you need to take in order to receive greater responsibility in your office
• Discover how to attain your career goals and move up the office ladder
12:00
Lunch
1. Discover What
Utilize Your Personality Test Results
You Need to
• Understand other personality types to better manage relationships in your office
Know to Advance
• Determine your personality type to discover the best fit in your organization
Your Career
2. Learn how to
Identify Future Opportunities
Network to Gain
• Use the continuous turnover within the administrative profession as leverage to gain
Credibility and career advancement
Support • Evaluate the competency gap in your current and objective position to assess your potential
3. Develop your
Negotiation Skills Market Yourself for Career Advancement
to Manage Conflict • Position yourself for greater responsibilities with a clear and concise self-marketing plan
• Cultivate your talents and learn how to utilize them for promotion
4. Prioritize Demands
with Time
Management 4:00
Adjourn
5. Enhance Your
Job Within Your
Organization PerformanceInstitute.org/AdminCert

3. Tuesday, March 9, 2010
Career Development (continued)
8:30
Continental Breakfast
Utilize Coaching and Mentoring
• Identify and discuss professional goals with an individual who works in the role you hope to
obtain in the future Learn How to
• Use their experience as a visual map to take you to the next level in your career Take Control of
Your Career
Develop Goal Setting Techniques
• Understand why goal setting fails and how to overcome this
• Implement setting BEST goals in your professional and personal life to achieve satisfaction
Create a Network for Success
• Understand the significance of networks and how they influence the power you have in
your organization
• Develop and expand your network to increase your marketability and professional credibility
12:00
Lunch
Display Confidence and Assertiveness
• Differentiate between being passive, aggressive and assertive
• Learn how to confidently express your opinions, respectfully disagree with coworkers and
ensure your voice is heard
Implement Workplace Boundaries
• Learn to say no effectively and at the appropriate times to get the job done
• Adapt successfully to changes in your roles and responsibilities
Discover a Personal/Professional Life Balance
• Establish a supportive work environment to integrate both your worlds
• Achieve goals in your professional and personal life by impacting both in positives ways
4:00
Adjourn
Perfo
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4. Wednesday, March 10, 2010
Team Building and
Leadership Improvement
I thought this
8:30
Registration and Continental Breakfast
was a great Explore Non-Verbal Communication Techniques in the Workplace
experience • Learn what your non-verbal communication is saying about you and how to effectively
communicate using non-verbal cues and gestures
and I was • Read your colleagues’ non-verbal communication to better interact with your peers
able to walk Work with Diplomacy and Credibility
away with • Learn and adapt to different work styles and preferences
• Discover and use business courtesies that illustrate a team atmosphere
so much
to share Lead without Authority
• Utilize your emotional intelligence to influence without positional authority
with other • Clarify your role and excel in working with peers, multiple managers and demanding clients
Assistants in 12:00
my Division.” Lunch
Implement Advanced Team Building Practices
Benita Smith,
• Discover the difference between management versus leadership
Administrative
• Develop the critical skills needed when working in a team environment
Assistant,
Federal Highway
Administration Demonstrate Transformational Leadership
• Inspire your colleagues with a clearly defined plan of action
• Inject enthusiasm and engagement into your organization through internal
communication tactics
Achieve an Organizational Goal through Professional Motivation
• Compile and plan your thoughts to make the core message more accessible to a wide range
of co-workers
• Minimize the distractions that keep your team from accomplishing important goals or projects
4:00
Adjourn
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/AdminCert

5. Thursday, March 11, 2010
Conflict Management
Techniques
8:30
Registration and Continental Breakfast
Recognize the Significance of Effective Communication in the Workplace
• Learn to listen to people more closely and compose your message more clearly
• Communicate effectively with different types of people based on their behavioral style
Overcome
Workplace
Manage Conflict to Advance your Career Conflict by
• Learn strategies for working with difficult people and develop alternative ways of Implementing
managing conflict
• Develop a goal-oriented approach to conflict to achieve an agreement that meets both
Valuable
parties’ needs Communication
Practices
Develop Constructive Problem Solving and Decision Making
• Learn how to create the best conditions for problem solving
• Improve your individual and team creativity in making the right decision
12:00
Lunch
Overcome Intimidation and Emotional Barriers
• Take the moral high ground when resolving office disputes or complaints
• Focus questions to uncover underlying problems and clarify the situation between the parties in
the negotiation
Negotiate with Poise and Ease
• Form new partnerships within the office by creating win-win negotiations
• Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator
tactics to effect your decisions
Conduct a Negotiation Application Session
• Apply your new negotiation skills in real life scenarios and gain feedback from your
administrative peers
• Discuss your tactics and behavior with your peers to improve your negotiation skills
4:00
Adjourn
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6. Friday, March 12, 2010
Time and Stress
Management Solutions
This 8:30
Registration and Continental Breakfast
program… Develop a Time and Stress Management System
helps give • Discover techniques to reduce your stress and make your day more productive
• Develop a daily schedule for both work and home to organize your time and fit more into
you the your day
tools you Control Your Day with Organizational Techniques
need to • Combat procrastination to organize the details and beat your deadlines
• Recognize your limits and prioritize tasks accordingly to deal successfully when handling
grow in your multiple projects
career.” Establish and Adhere to Your Limitations
• Learn to ask for assistance when the work becomes overwhelming
• Adjust day to day duties to allow time to complete urgent projects
Sonia Colmenero,
Administrative
12:00
Assistant, US Institute Lunch
for Environmental
Conflict Resolution Create a Proactive Plan to Complete Tasks
• Create effective and expedient methods to accomplish daily tasks
• Establish an open forum with your supervisor to increase transparency in your work
Beat the Deadline Blues
• Ask for additional guidance on the best method to complete a lengthy project to meet the
requested timeline
• Request assistance with tasks that other team members can complete to allow you to focus on
more urgent projects
Display Positive Behavior and Actions
• Minimize the distractions that keep you from accomplishing your important goals at the office
• Maximize your energy with an optimistic and constructive attitude
4:00
Adjourn
PerformanceInstitute.org/AdminCert

7. Trainer: Annette Dubrouillet
Annette Dubrouillet’s 30+ year career in the public and private sector has
provided her with the practical and theoretical experience to deliver perceptive,
intelligent and stimulating presentations to a variety of audiences. Some of
Annette’s most notable professional accomplishments include:
7+ years as president/owner of her own speaking business
Learn to
Annette went from working in a very complex bureaucracy (Department of Defense) to running Manage Your
a very successful speaking business. Today, Annette continues to transfer the expertise she
gained from Federal service to more than 100 clients in the private and public sector, including
Day and
county governments, Fortune 500 companies, prestigious educational institutions and small Reduce Stress
e-commerce start-ups.
for Greater
12+ years with the Department of Defense Productivity
Annette worked at all levels of the Department of Army and at headquarters for the Department
of Navy. During this time, she led large social services organizations with as many as 1500+
customers daily, 350+ staff, 300+ contractors and a $6+ million budget. Annette also spent time
as a quality assurance expert and was the recipient of three high-level awards from three different
Army installation commanders in recognition of her exemplary performance.
Seasoned presenter and training specialist
While with the Army, Annette presented seminars on leadership, team building and personnel
management, and served two years as a training/curriculum specialist. She also worked for
one year with a private consulting firm developing and implementing training. Over the years,
Annette has developed and delivered hundreds of professional-level presentations to thousands of
participants worldwide.
Teacher of hearing impaired teenagers
For five years, Annette taught hearing impaired/multi-handicapped teenagers and still uses her
sign language to communicate with deaf friends, colleagues and other hearing impaired persons
with whom she has personal and professional contact. Annette is known for being a flexible
communicator who focuses on the goal of meeting the needs of individuals.
Bachelor of Arts, Education/Special Education, University of Central Fla, 4.0 GPA
Annette has taken numerous graduate courses in counseling, guidance and special education,
and respects lifelong learning, including yours.
Past-President, Washington DC chapter of the National Speakers Association (NSA)
From 2001 to 2002, Annette was the President of the Washington, DC chapter of the National
Speakers Association. She was the chapter Member of the Year in 2002, and received the
coveted Capital Outstanding Speaker award in 2005. In 2006, Annette was the recipient of the
prestigious John Jay Daly Award, she was the 2006-2007 Chair of the NSA Chapter Leadership
Council and she also served on the NSA Board of Directors for seven years.
PerformanceInstitute.org/AdminCert

8. Easy Ways
to Register
ONLINE at PerformanceInstitute.org/AdminCert
Logistics VIA FAX to 866-234-0680
VIA PHONE to 877-992-9521
Venue & Hotel
The 2010 Administrative Professionals Certification Week will be held at the VIA MAIL to
Performance Institute’s Training Center in Arlington, VA, just one block east of the The Performance Institute Corporate Headquarters
Courthouse stop on the Orange Line of the DC Metro. A public parking garage 805 15th Street, NW, 3rd Floor, Washington, DC 20005
is located inside of the building for $10/day. Continental breakfast, refreshments
and lunch will be provided for delegates on each day.
The Performance Institute Conference Center
1515 N. Courthouse Road, Sixth Floor
Arlington, VA 22201
REGISTRATION FORM
877-992-9521 | www.PerformanceInstitute.org Yes! Register me for The 2010 Administrative Professionals
A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard Certification Week
by Marriott at the prevailing rate of $209.00 until April 22, 2010. Please Please register me for the following courses only:
call the hotel directly and reference code “Administrative Week” when making Career Development
reservations to get the discounted rate. The hotel is conveniently located
Team Building and Leadership Improvement
three blocks from the Rosslyn Metro station. Please ask the hotel about a
Conflict Management Techniques
complimentary shuttle that is also available for your convenience.
Time and Stress Management Solutions
Arlington Rosslyn Courtyard by Marriott
Please call me. I am interested in a special group discount for my team
1533 Clarendon Blvd.
Arlington, VA 22209
703-528-2222
www.CourtyardArlingtonRosslyn.com Name Title
Tuition & Group Discounts:
Office Organization
The tuition rate for attending The 2010 Administrative Professionals Certification
Week is as follows:
Offerings Early Bird Rate* Regular Rate Address
Full Week $1899 $1999
Career Development Course $899 $999
City State Zip
Any Single Day $599 $699
*For the early bird rate, please register by February 8, 2010.
Telephone Fax
For information on group discounts for The 2010 Administrative Professionals
Certification Week please contact Melvin Hall at 202-739-9630 or
Melvin.Hall@PerformanceInstitute.org.
Email
CPE Credits
Delivery Method: Group-live Program Level: Basic Payment Information
Prerequisites: None Advanced Prep: None Training Form/Purchase Order Check (accepted by mail only)
CPE Credits: Up to 30 Credit Card
The Performance Institute is registered with the National Association of State Boards of Accountancy
(NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Credit Card Number Expiration Date
Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org
CANCELLATION POLICY we can improve, please write your comments on the
For live events: The Performance Institute will provide a full evaluation form provided upon your arrival. Should you
refund less $399 administration fee for cancellations four feel dissatisfied with your learning experience and wish to
Name on Card
weeks before the event. If cancellation occurs within two request a credit or refund, please submit it in writing no later
weeks prior to conference start date, no refund will be than 10 business days after the end of the training to: The
issued. Registrants who fail to attend and do not cancel Performance Institute: Quality Assurance, 805 15th Street,
prior to the event will be charged the entire registration fee. NW, 3rd Floor, Washington, DC 20005
All the cancellation requests need to be made via Cvent or We will evaluate individual complaints in a context of Billing Zip Code 3 Digit Card verification #
email. Your confirmation email contains links to modify or collective comments from the event.
cancel registrations. Please note that the cancellation is not Please make checks payable to: The Performance Institute Priority Code: K219-WEB
final until you receive a written confirmation. Note: As speakers are confirmed six months before the
event, some speaker changes or topic changes may occur
Payment must be secured prior to the conference. If payment in the program. The Performance Institute is not responsible
is not received by the conference start date, a method of for speaker changes, but will work to ensure a comparable
payment must be presented at the time of registration in speaker is located to participate in the program. DISCOUNTS
order to guarantee your participation at the event. • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive
If for any reason The Performance Institute decides to any discount.
QUALITY ASSURANCE cancel this conference, The Performance Institute accepts • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the
The Performance Institute strives to provide you with the most no responsibility for covering airfare, hotel or other costs time of registration.
productive and effective educational experience possible. incurred by registrants, including delegates, sponsors • All discount offers cannot be combined with any other offer.
If after completing the course you feel there is some way and guests. • Discounts cannot be applied retroactively