Case Study: User-centered Designed Business System Saves 86% of Staff Time www.prwd.co.uk 0161 918 6729

Company Challenges Winning Hearts & Minds Our Approach The Solution Results

Company Family run manufacturer Approx. 40 staff Paper based systems £1.5 – 2m t/o

Family run manufacturer

Approx. 40 staff

Paper based systems

£1.5 – 2m t/o

Challenges Their paper based system has worked for 15 years – how can it be replicated exactly ? Their key staff have worked their for over 10 years and are resistant to change They have heard experiences from bigger manufacturers who had difficulty implementing enterprise resource planning systems When sales volume increase their manually driven processes almost fall over A job can be processed through their factory before the paperwork has reached their office Finding order information and job cards means searching through lots of paperwork

Winning Hearts and Minds - before “ there isn’t a system in the world that can be tailored to our exact processes” “ we shouldn’t be wasting our money on expensive, fancy systems” “ why can’t we stick with our current systems – we’ve used them for the last 15 years”

Our approach

Our method

Our method

Our method

The solution

Winning Hearts and Minds - after “ I couldn’t wait for the system to go” “ I can see it not only saving us money but actually making us money” “ It’s so much quicker to process and find information”

The results 86% Average reduction in time spent on order entry 75% Quicker to find order information when responding to customer queries 50% More time for key shop floor operatives to focus on primary tasks PLUS Dramatic improvement of handling non-conformances Significant improvement to handling customer returns