Personal Information
Organization / Workplace
Portsmouth, United Kingdom United Kingdom
Occupation
Global Consulting Executive
Industry
Human Resources / Recruitment
About
Build and lead BPO strategic partnerships, and lead a team that designs, builds and operates customer contact centres around the world. Operational assessments, location assessments, business case development and customer management strategy.
Tags
contact centre
contact centre benchmarking
call centre bpo
customer service
customer experience
customer management
customer experience research
outsourcing
contact centre bpo
call centre
social media
crm
benchmarking
wfm
cxm
technology
omnichannel
multichannel
it
call center
contact center
channel strategy
social media marketing
social media strategy
customer relationship management
customer
research
customer service research
egypt
company valuations
aquisitions
p/e ratios
bpo
middle east
nps
csat
cem
See more
Presentations
(6)Documents
(1)Personal Information
Organization / Workplace
Portsmouth, United Kingdom United Kingdom
Occupation
Global Consulting Executive
Industry
Human Resources / Recruitment
About
Build and lead BPO strategic partnerships, and lead a team that designs, builds and operates customer contact centres around the world. Operational assessments, location assessments, business case development and customer management strategy.
Tags
contact centre
contact centre benchmarking
call centre bpo
customer service
customer experience
customer management
customer experience research
outsourcing
contact centre bpo
call centre
social media
crm
benchmarking
wfm
cxm
technology
omnichannel
multichannel
it
call center
contact center
channel strategy
social media marketing
social media strategy
customer relationship management
customer
research
customer service research
egypt
company valuations
aquisitions
p/e ratios
bpo
middle east
nps
csat
cem
See more