Summary of Phillip Parker's Square Review. Find the detailed review as well as user reviews at: http://www.cardpaymentoptions.com/credit-card-processors/square-review/ Review of Square Register, Square Market, Square Wallet, Square Cash, and Square as a company overall.

1. Square Review
1/1/2014
Phillip Parker
CardPaymentOptions.com

2. Square
Overall Rating
Sales & Marketing Tactics: CCosts & Contract Terms: CComplaints & Service: F
BBB Report: D

3. Square Overview
Launched in 2009, Square (square.com & squareup.com)
is a mobile credit card processing service founded by
Twitter’s Jack Dorsey
Square allows merchants to accept credit card payments
with iPhone and iPad using the Square Register app
Other Square products include Square Market, Square
Wallet, and Square Cash
CardPaymentOptions.com

4. Square Sales & Marketing Tactics
Mostly advertises through
website, traditional
advertising, and corporate
partnerships (Starbucks)
Pricing is transparently listed and
easy to understand
Fund withholding and customer
service are not clearly disclosed
CardPaymentOptions.com

5. Square Costs & Contract Terms
Contract Term
Cost
Monthly Fees
None
Cancellation Fees
None
Card Reader
Free
Swiped Fee
2.75%
Keyed-in Fee
3.5% + $0.15
Apple Devices
iPhone, iPad, iTouch
Android Devices
2.3 or higher
Fund Hold Complaints
High complaint rate
Account Freezing
Without notice
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6. Square Complaints & Service
Over 1100 negative reviews of
Square
Company holds funds to reduce the
risk of fraud, but does not provide
advance notice of holds
Many merchants report holds
placed on legitimate transactions
No live support—entirely via email
CardPaymentOptions.com

7. Square Better Business Bureau (BBB) Report
Not BBB accredited, currently showing an “A”
rating
785 complaints filed in last 36 months (408 in
last 12 months)
Complaint Type
Complaint Total
Problem with Product/Service
450
Advertising/Sales Issue
29
Billing/Collection Issue
265
Delivery Issue
40
Guarantee/Warranty Issue
1
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8. Square Bottom Line
Square has the potential to be a nearly perfect
credit card processing solution with its simple
fees and month-to-month service.
Unfortunately, the company’s tendency to hold
funds without notice and its lack of live
customer support have resulted in a very high
number of complaints.
We do not recommend Square for most
businesses, but the service is helpful for very
small-scale payment processing.
CardPaymentOptions.com

9. Read the full Square review here
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