omniFEEDBACK presentation

CUSTOMER SATISFACTION RATING.
REAL AND CERTIFIED!
Candidate

WHAT IS omniFEEDBACK ?
Founded in 2008. omni FEEDBACK is an initiative on omni ONE USA Inc ., an independent and privately held company operative in the US and Europe. We are the first independent 3 rd party “ CUSTOMER SATISFACTION RATING CERTIFIER ” (patent pending technology). E-commerce still suffers from a distinct inability to overcome consumer mistrust Potential buyers don’t know which sellers to turn to. Sellers have difficulty communicating their true reliability.
WHY omniFEEDBACK ?

omni FEEDBACK was born with the aim to authenticate feedback coming from 100% of a vendor’s verified customer base, thereby renewing and giving credibility to the worldwide marketplace.
MISSION

THE PROBLEM
They involve only a small part of entire customer base hence not representative Most of the time “feedbackers” are not real purchasers A boring sign-up procedure is often required CURRENT FEEDBACK SYSTEMS ARE INADEQUATE BECAUSE: Fake feedback are used as improper marketing tool Most of the time feedback is moderated and filtered Currently no solution in the Internet truly measures real CUSTOMER SATISFACTION

THE SOLUTION
Interacts only with real purchasers, therefore the rating is finally qualified A “win-win” system for both sellers and buyers Systematically contacts the entire customer base of each vendor, hence the generated rating is finally representative and meaningful Changes the rules of feedback transforming it into a CERTIFICATION Buyers can immediately recognize the most reliable sellers and professionals

THE SOLUTION
Sellers finally have a powerful tool to promote and distinguish themselves from non certified vendors Vendors’ ratings are finally reliable! For the first time omni FEEDBACK introduces the concept of " CERTIFIED CUSTOMER SATISFACTION RATING ” Online branding is finally trustworthy and defendable

FOR VENDORS TO BE CERTIFIED WITH omniFEEDBACK MEANS:
To be recognized as a reliable and transparent seller To have huge benefits over non certified competitors To thoroughly understand the entire customer base (dashboard with analytic tools) To identify opportunities for improvement To manage negative feedback with the possibility to transform an unsatisfied customer into a satisfied one To boost customer loyalty

No more blind shopping!
FOR BUYERS omniFEEDBACK MEANS:

HOW IT WORKS: TRACEABLE TRANSACTIONS

HOW IT WORKS: NON TRACEABLE TRANSACTIONS
Vendor communicates entire customer base to omni FEEDBACK through a very simple procedure Platform sends an e-mail to all clients soliciting a feedback Clients release their feedback with no need to sign-in 1 2 3 Feedback serves to build the vendor’s rating which is 100% reliable thanks to proprietary anti-fraud system, with no possibility to vote twice 4 5 Vendor’s rating is updated in real time

THE PLUG-IN
IN EVERY SEARCH ENGINES Vendors gain unprecedented hyper-visibility all over the web, while consumers gain the possibility to sort their searches according top position omni-certified vendors ON CONTENT PAGES IN BUYERS’ E-MAIL

WHY OMNIFEEDBACK IS DIFFERENT
* AVAILABLE STARTING OCTOBER 2010 Omnifeedback Angie’s list Kampyle Ratepoint Yelp Zagat Trustpilot Feedback.com Shopper approved Feedback only from real transactions ✔ ✔ Interaction with the entire customer base ✔ Limited according to subscription No moderation on feedback ✔ company sells “highlights” on positive feedback Reconciliation center * ✔ ✔ ✔ ✔ Feedback release without sign-in ✔ ✔ Multiple certificates for business segments and locations * ✔ Extended web visibility (browser plug-in) ✔ limited Brand awareness (web footprint) * ✔ Feedback for offline vendors ✔ ✔ ✔ ✔ ✔ Certified rating for refunds and exchanges * ✔ Certification within same industry standard * ✔ Feedback with detailed criteria ✔ ✔ Web stats and customer satisfaction survey tools * ✔ ✔ ✔ ✔ Mobile platform application * ✔ ✔ ✔ Customizable feedback questions ✔ ✔

VENDOR:
How many of your clients are satisfied? How do you know? How do you communicate it? Want to buy with confidence? Are you using customer satisfaction as a powerful selling tool?
CONSUMER:

THANK YOU!
For further information, please contact: Davide Lombardi e-mail: davide.lombardi@omnioneusa.com Mobile: +39 393 710 8888 omniONE USA Inc. www. omnifeedback .com This document and any files transmitted attached contain confidential information intended only for the person(s) to whom it is addressed. If you are not the intended recipient, you are hereby notified that any use or distribution of this document is strictly prohibited: please notify the sender and delete it immediately. Thank you.

omniFEEDBACK presentation

by omniONE USA Inc

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