1. Actual Total Cost
Whether buying or selling,
price is only a part of the
actual total cost. price value
Costs of quality including basic cost of cost of quality
maintenance, disposal, CSR product or including maintenance,
(corporate social responsibility) service disposal, CSR, and
and environmental factors, and environmental costs
costs of the transaction
including buying resources,
effort, time, payment terms, and
renegotiations (all largely
transaction
dictated by the seller’s cost of acquisition
relationship capabilities) must including buying
be considered when assessing resources, effort, time,
or comparing actual total and payment terms
costs of propositions, products
or services.
Editor's Notes
This will help greater understanding of the classic problem of comparing price and cost – particularly important debate if these people are facing increased competition Cost of product is ‘The price tag’ Cost of quality includes how long it lasts, the service you get, the reliability – this often is the major value lever Cost of acquisition is how much it costs you to buy the service – time and resources used to purchase/deliver/invoice/pay