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Health Literacy
 on the World Wide Web
Research Team
• Principal Investigator: Frances Wen, PhD
• Co-Investigators:
      Jagan Bokka, MD
      Bhupinder Walia, MD
      Michelle Farabough, MSKM
      Danny Stout, MHR
      Anna Jaffe, BS
Introduction
• An estimated 20% of population will be
  65 or older by 2030.
• Alzheimer’s in US expected to triple over
  next 50 years.
• Demand for information on how to navigate
  and cope with issues faced in later life is
  expected to increase.
• “Alzheimer’s, dementia, and memory loss”
  among the top health topics searched online.
Health Literacy
“A patient’s ability to obtain, process, and
  understand basic health information and
  services needed to make appropriate health
  decisions.” – AMA

                        – Gaining attention
                          last 10 yrs…
                          vulnerable population
                        – Important part of
                        health outcomes
Aim
“Evaluate the readability and suitability of
education materials found on 15 frequently
accessed health care websites targeted at
individuals seeking information about
Alzheimer’s, dementia, and memory loss.”
Website Selection
STEP ONE: “Page Rank”
• Two most widely used Internet search
  engines Google and Yahoo
• Search terms “Alzheimer’s” “dementia”
  and “memory loss”
• Top 15 websites for
  each term on each
  search engine
We identified the top 15 unique websites.
Websites Evaluated
• Governmental: NIH
• Nonprofit: Alzheimer’s Association
• Popular Medical: WebMD, Mayo Clinic,
    Medicine Net, Everyday Health
• Others: Wikipedia, Health NY Times,
    Real Age
Webpage Selection
STEP TWO
• Added search term “education” to search
  terms for each website
• Identified unique url
   “jumping off” point
Educational value
STEP THREE
• Evaluate education materials as if
  recommending to patient
Evaluation Methods
1. SAM: Suitability Assessment of Materials
   an instrument used by health care
      professionals to assess six main
      categories:
            – Content
          – Literacy demand: SMOG
          – Graphics
          – Layout/typography
          – Learning Stimulation
          – Motivation
1a. SMOG: Standard Measure of Gobbledegook
   a commonly used literacy evaluation tool
   instrument to assess reading levels
    – Figured into SAM “Literacy demand”
2. DISCERN
  an instrument used by health care
    professionals to assess consumer health
    information relative to…
    – Reliability (authority*) and whether or not you
      should consider it a trusted source
    – Specific details about the treatment choices
    – Overall quality rating of the media
*more about this at the end of the presentation
3. QUIS: Questionnaire for User Interface
   Satisfaction
  an instrument used to measure overall reaction,
    overall website, terminology and information,
    learning, and website capabilities
Procedure
• Two investigators independently
  reviewed/assessed materials using SAM,
  DISCERN and QUIS to evaluate suitability.
• Another investigator used SMOG to evaluate
  readability and incorporate results in SAM.
• Interrater agreement analysis and descriptive
  analyses were conducted.
Interrater Agreement: SAM
• Interrater agreement = .78
  •   < .40: No agreement
  •   .40-.59: Moderate agreement
  •   .60-.79: Substantial agreement
  •   >.80: Outstanding agreement

• Raters agreed on the SAM so the results could
  be averaged between raters.
Results: SAM Adequate
1.6
        1.37                                         1.36
1.4
                       1.2                                          1.23
                                                                                    1.17
1.2                                  1.1
 1
0.8
0.6
0.4
0.2
 0
       Content   Literacy Demand   Graphics Layout and Typography
                                                       Learning Stimulation, Motivation
                                                                           Cultural Appropriatene

  • SAM scores: 0=Not Suitable, 1=Adequate, 2=Superior
  • SMOG scores (an item on the Literacy Demand scale) were all
    determined to be at or above the 10th grade reading level.
Interrater Agreement: DISCERN
• Interrater agreement = .48
  •   < .40: No agreement
  •   .40-.59: Moderate agreement
  •   .60-.79: Substantial agreement
  •   >.80: Outstanding agreement

• Raters did not agree very well on their scoring
  of the DISCERN, so their ratings had to be
  analyzed separately.
Results: DISCERN Above Average
      4.4
      4.2     4.03
       4
      3.8             3.68
                                     3.54              3.6
      3.6                                    3.46
      3.4                                                     3.33
      3.2
       3
            Is the publication         Quality of     Overall rating
                  reliable          information on
                                  treatment choices

                                 Rater 1    Rater 2

  DISCERN scores were slightly above average for both raters.
On average, Rater 1 scored websites slightly higher than Rater 2.
Interrater Agreement: QUIS
• Interrater agreement = .73
  •   < .40: No agreement
  •   .40-.59: Moderate agreement
  •   .60-.79: Substantial agreement
  •   >.80: Outstanding agreement

• Raters agreed on the QUIS so the results could
  be averaged between raters.
Results: QUIS Above Average
          8                                    7.27        7.55
          7               6.72       6.67
                6.21
          6
          5
          4
          3
          2
          1
          0
               Overall   Website Terminology Learning    Website
              reaction           and website            capabilities
                                 information


• QUIS scores 0-9; higher scores represent higher user friendliness
• The average website scored above average on website usability.
Discussion
• 15 educational websites with information
  about age-related cognitive impairment
  evaluated. Overall the suitability and
  readability of these materials are adequate.
• Future direction: User analysis
• Research focused on health literacy is critical
  to improve health care outcomes.
Clinical Implications
“Authority”
– Date of creation/update
– History/longevity of publication or website
– Author or source: academic, government
– “Facework”: links or citations
– Accuracy of information
– Objectivity and coverage: how in-depth
Questions?
Websites Used
•   NIH (and all associated separated listings):
    http://www.nia.nih.gov/Alzheimers/Publications/UnderstandingMemoryLoss/
•   WebMD: http://www.webmd.com/alzheimers/tc/dementia-topic-overview
•   MayoClinic: http://www.mayoclinic.com/health/dementia/DS01131
•   MedicineNet: http://www.medicinenet.com/alzheimers_disease_causes_stages_and_symptoms/article.htm
•   Health NY Times: http://health.nytimes.com/health/guides/disease/alzheimers-
    disease/overview.html?8qa&scp=1-spot&sq=alzheimer%27s&st=nyt
•   Alzheimer’s Association: http://www.alz.org/alzheimers_disease_10_signs_of_alzheimers.asp
•   Wikipedia: http://en.wikipedia.org/wiki/Alzheimer's_disease
•   Yahoo Health: http://health.yahoo.net/galecontent/alzheimers-disease
•   Everyday Health: http://www.everydayhealth.com/senior-health/alzheimers/index.aspx
•   Med Help: http://www.medhelp.org/medical-information/show/393/Alzheimers-disease
•   Right Health:
    http://www.righthealth.com/topic/memory_loss,_dementia,_alzheimer's/overview/adam20?fdid=Adamv2_00076
    0
•   Real Age: http://www.realage.com/check-your-health/disease-prevention/understanding-alzheimers-
    disease?click=main_sr
•   Wellsphere: http://www.wellsphere.com/caregiving-article/how-the-loss-of-memory-works-in-alzheimer-8217-s-
    disease-and-how-understanding-this-could-help-you/1339201
•   Healthline: http://www.healthline.com/adamcontent/alzheimers-disease
•   Family Doctor: http://familydoctor.org/online/famdocen/home/seniors/common-older/124.html

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Health Literacy OUFM Research Day 2011

  • 1. Health Literacy on the World Wide Web
  • 2. Research Team • Principal Investigator: Frances Wen, PhD • Co-Investigators: Jagan Bokka, MD Bhupinder Walia, MD Michelle Farabough, MSKM Danny Stout, MHR Anna Jaffe, BS
  • 3. Introduction • An estimated 20% of population will be 65 or older by 2030. • Alzheimer’s in US expected to triple over next 50 years.
  • 4. • Demand for information on how to navigate and cope with issues faced in later life is expected to increase. • “Alzheimer’s, dementia, and memory loss” among the top health topics searched online.
  • 5. Health Literacy “A patient’s ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions.” – AMA – Gaining attention last 10 yrs… vulnerable population – Important part of health outcomes
  • 6. Aim “Evaluate the readability and suitability of education materials found on 15 frequently accessed health care websites targeted at individuals seeking information about Alzheimer’s, dementia, and memory loss.”
  • 7. Website Selection STEP ONE: “Page Rank” • Two most widely used Internet search engines Google and Yahoo • Search terms “Alzheimer’s” “dementia” and “memory loss” • Top 15 websites for each term on each search engine
  • 8. We identified the top 15 unique websites.
  • 9. Websites Evaluated • Governmental: NIH • Nonprofit: Alzheimer’s Association • Popular Medical: WebMD, Mayo Clinic, Medicine Net, Everyday Health • Others: Wikipedia, Health NY Times, Real Age
  • 10. Webpage Selection STEP TWO • Added search term “education” to search terms for each website • Identified unique url “jumping off” point
  • 11. Educational value STEP THREE • Evaluate education materials as if recommending to patient
  • 12. Evaluation Methods 1. SAM: Suitability Assessment of Materials an instrument used by health care professionals to assess six main categories: – Content – Literacy demand: SMOG – Graphics – Layout/typography – Learning Stimulation – Motivation
  • 13. 1a. SMOG: Standard Measure of Gobbledegook a commonly used literacy evaluation tool instrument to assess reading levels – Figured into SAM “Literacy demand”
  • 14. 2. DISCERN an instrument used by health care professionals to assess consumer health information relative to… – Reliability (authority*) and whether or not you should consider it a trusted source – Specific details about the treatment choices – Overall quality rating of the media *more about this at the end of the presentation
  • 15. 3. QUIS: Questionnaire for User Interface Satisfaction an instrument used to measure overall reaction, overall website, terminology and information, learning, and website capabilities
  • 16. Procedure • Two investigators independently reviewed/assessed materials using SAM, DISCERN and QUIS to evaluate suitability. • Another investigator used SMOG to evaluate readability and incorporate results in SAM. • Interrater agreement analysis and descriptive analyses were conducted.
  • 17. Interrater Agreement: SAM • Interrater agreement = .78 • < .40: No agreement • .40-.59: Moderate agreement • .60-.79: Substantial agreement • >.80: Outstanding agreement • Raters agreed on the SAM so the results could be averaged between raters.
  • 18. Results: SAM Adequate 1.6 1.37 1.36 1.4 1.2 1.23 1.17 1.2 1.1 1 0.8 0.6 0.4 0.2 0 Content Literacy Demand Graphics Layout and Typography Learning Stimulation, Motivation Cultural Appropriatene • SAM scores: 0=Not Suitable, 1=Adequate, 2=Superior • SMOG scores (an item on the Literacy Demand scale) were all determined to be at or above the 10th grade reading level.
  • 19. Interrater Agreement: DISCERN • Interrater agreement = .48 • < .40: No agreement • .40-.59: Moderate agreement • .60-.79: Substantial agreement • >.80: Outstanding agreement • Raters did not agree very well on their scoring of the DISCERN, so their ratings had to be analyzed separately.
  • 20. Results: DISCERN Above Average 4.4 4.2 4.03 4 3.8 3.68 3.54 3.6 3.6 3.46 3.4 3.33 3.2 3 Is the publication Quality of Overall rating reliable information on treatment choices Rater 1 Rater 2 DISCERN scores were slightly above average for both raters. On average, Rater 1 scored websites slightly higher than Rater 2.
  • 21. Interrater Agreement: QUIS • Interrater agreement = .73 • < .40: No agreement • .40-.59: Moderate agreement • .60-.79: Substantial agreement • >.80: Outstanding agreement • Raters agreed on the QUIS so the results could be averaged between raters.
  • 22. Results: QUIS Above Average 8 7.27 7.55 7 6.72 6.67 6.21 6 5 4 3 2 1 0 Overall Website Terminology Learning Website reaction and website capabilities information • QUIS scores 0-9; higher scores represent higher user friendliness • The average website scored above average on website usability.
  • 23. Discussion • 15 educational websites with information about age-related cognitive impairment evaluated. Overall the suitability and readability of these materials are adequate. • Future direction: User analysis • Research focused on health literacy is critical to improve health care outcomes.
  • 25. “Authority” – Date of creation/update – History/longevity of publication or website – Author or source: academic, government – “Facework”: links or citations – Accuracy of information – Objectivity and coverage: how in-depth
  • 27. Websites Used • NIH (and all associated separated listings): http://www.nia.nih.gov/Alzheimers/Publications/UnderstandingMemoryLoss/ • WebMD: http://www.webmd.com/alzheimers/tc/dementia-topic-overview • MayoClinic: http://www.mayoclinic.com/health/dementia/DS01131 • MedicineNet: http://www.medicinenet.com/alzheimers_disease_causes_stages_and_symptoms/article.htm • Health NY Times: http://health.nytimes.com/health/guides/disease/alzheimers- disease/overview.html?8qa&scp=1-spot&sq=alzheimer%27s&st=nyt • Alzheimer’s Association: http://www.alz.org/alzheimers_disease_10_signs_of_alzheimers.asp • Wikipedia: http://en.wikipedia.org/wiki/Alzheimer's_disease • Yahoo Health: http://health.yahoo.net/galecontent/alzheimers-disease • Everyday Health: http://www.everydayhealth.com/senior-health/alzheimers/index.aspx • Med Help: http://www.medhelp.org/medical-information/show/393/Alzheimers-disease • Right Health: http://www.righthealth.com/topic/memory_loss,_dementia,_alzheimer's/overview/adam20?fdid=Adamv2_00076 0 • Real Age: http://www.realage.com/check-your-health/disease-prevention/understanding-alzheimers- disease?click=main_sr • Wellsphere: http://www.wellsphere.com/caregiving-article/how-the-loss-of-memory-works-in-alzheimer-8217-s- disease-and-how-understanding-this-could-help-you/1339201 • Healthline: http://www.healthline.com/adamcontent/alzheimers-disease • Family Doctor: http://familydoctor.org/online/famdocen/home/seniors/common-older/124.html

Editor's Notes

  1. – Gaining attention last 10 yrs…vulnerable population– Important part of health outcomes