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Creating Break-Away
        Positioning
         Strategies
     Secrets of Silicon Valley

          By: Robert M. Wright




1
Today’s Agenda




                                               What is Positioning?
                                               New Positioning Model
                                               9 New Rules for Positioning
                                               Putting the Positioning Model In Action
                                               Positioning Strategies
                                               Launching Your Story
2   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
Inflection Points = Growth and Disruption




                                            New Product
               Inflection Points

                                     M&A

                             Cloud


                 Mobile




                          Fast, More Frequent

3
The Problem: Strategy to Revenue




                                       Point of
       Strategy                        Revenue




                  Takes too long!

         Don’t maximize revenue opportunity!!


4
The Root Cause is Not A Bad Strategy



                   Product   Channel
                                        Making Your
    Making Your                        Strategy Work
     Strategy

                  Business   Go-To
                   Model     Market




5
Root Cause: Different Buyers, Competitors

                                                                            CIO?
                                                                 Cloud Computing Committee?
                                                                        VP Security?
                                                                       VP Applications?




                                         Data Center Executive


                                                                          Cloud
                                               Virtualization           Computing
                                                  Servers                Platform




6   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
The Answer: Making Your Strategy, Work

                                                                      Point of
                     Strategy           “Go-to-Market” Journey
                                                                      Revenue



       Strategy
      Intelligence
                          Positioning
                           Strategy     ✓          Sales
                                                 Enablement
                                                                  Revenue
                                                                 Optimization
                                                                                 Launch
                                                                                 Strategy


       Is there a        What is is my
                           What my                 SALES         REVENUE?
                          STORY?
                            STORY?              conversations?                   ROLL-out?
       MARKET?                                                    accounts?



     Do I know             DIFFERENT?           Sales SUCCESS     marketing      momentum?
                         DIFFERENT?
       these                 resonate?              model?        LEVERS?
                          resonate?
     BUYERS?




7
What Do They Have in Common?

                                   They All Have Powerful Stories!




8   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Definition of Positioning


           What is
         Positioning?



                                               “
                                               …Positioning is in the mind of the

                                               prospect. Its how you differentiate
                                               your solution in their mind. It cuts through the

                                               clutter. If focuses on the perceptions of the
                                               prospect.
                                                                                  Al Reis
                                                                                               ”
9   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
You Know You Have a Positioning Problem…
                                   1                  Your slide deck is 30 slides
                                             .
                         2.                  Long sales cycles and lots of “no-decisions”


              3.                       Blah, Blah, Blah – you sound like all your competitors

      4.                        ask 3 people what you do …get 3 different answers


              5.                    Your company is not considered a player in the market


                          6.             You spent a lot of money on PR and got nowhere


                                    7.            Sales will call on anything that moves


                                             8.        You don’t have a viewpoint
10   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
New Positioning Model




11
New Positioning Model

                 Shift the focus:
                 “me” orientation to “buyer” stimulus




                                 Product-       Buyer-
                                  Centric       Centric




12   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
7 Positioning Rules




13
Rule 1:
                                                SMB is Not a Market




14   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
Rule 2:
     Who is your “Mary”




15
Examples of personas




                      “Avniash”                            “Aditya”                       “Kenneth”
               Change-Agent                             Early-Adopter                     Maintainers
     • Complex organizations                     • Regionalized IT ops            • Business does not rely on IT
                                                                                    for change
     • High pace of change                       • Heritage of experimentation
                                                                                  • Steady state: legacy
     • Focus on revenue growth, Not              • Need for game-changer
       cost cutting                                                               • Focus on budget costs
                                                 • Reports to LOB
     • Reports to CEO                                                             • Reports to CFO
                                                 • Optimize current IT
     • Results-based IT                                                           • Resources-based IT
                                                 • Value: technical performance
     • Value: IT agility, shared risk                                             • Value: cut costs, IT
                                                                                    operational excellence



16    COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
Rule 3:
     Own a Problem




17
What is the problem you “own”?
                                                Before          After
                                       Product IP          Problem Solved

                           “Hyper-Relational             “Applications Integration”
                         Technology” Company                     Company




                                                                “Customer
                       “Decisioning, Predictive
                                                             Lifetime Value”
                          CRM” Company
                                                                 Company



                    “Campaign Management”                 “Find More Revenue”
                          Company                               Company



18   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
…And connect to a funded initiative




19
Rule 4:
                                           Have a Point of View




  20
COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
Rule 5:
     Take a Corner of the Room




21
Rule 6:
                                Communicate With Stories




22   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
1     Why you, now        ?

                     Good Stories
                  Answer 3 Questions

              2      How are you different      ?

     3   How will my life be fundamentally different?   ?
23
Rule 7:
     No Geek-Speak




24
Does your message
             sound like this?
     New Software Development Kit Enables Users, Developers and
     Partners to Take Full Advantage of Vertica’s Real-time Parallel
     Processing Engine for Big Data

     BILLERICA, Mass., June 20, 2011


     Vertica today announced availability of Vertica 5.0, the latest
     version of the Vertica Analytics Platform, which offers greatly
     improved flexibility and real-time performance for
     customers’ most demanding business intelligence and
     analytic workloads.


     The Vertica Analytics Platform analyzes data on a massive
     scale, with several customers analyzing more than a petabyte
     of data in real time. Vertica 5.0 delivers improved flexibility,
     extensibility and performance in how users analyze and
     manage their business-critical information.

                                BLAH, BLAH, BLAH


25   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
We are BANNING these 5 words




26   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Plain-Spoken Messages in
        Your Buyer’s Words
     PowerAdvocate is an energy intelligence company delivering
     supply chain applications that incorporate the world’s largest
     FactBase of supply market data, which help energy executives
     restructure costs and steer company performance.


     Only PowerAdvocate delivers a complete view and in-depth
     understanding of the energy supply chain market - every
     supplier, every spend transaction, and every commodity – as well
     as the data intelligence needed to navigate through volatile
     markets, economic swings, and an ever-changing regulatory
     climate. With PowerAdvocate, pace-setting executives see
     everything to better manage and deliver an order-of-magnitude
     improvement in performance.


     PowerAdvocate offers data intelligence to chart future growth
     and profitability. Executives can see the probability of cost
     changes, understand the impact on the cost structure of the
     business, and better manage their risk.



27   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Rules In Action
     The Deliverables




28
Good Positioning Feeds Everything


                                                                       Product
                                                                      Marketing

                                             Campaigns                                           Thought
                                                                                              Leadership/PR


                                                         Positioning Story ppt.



                   Direct Sales:                          Message Guide doc.                          Market Analyst
                      Buyer
                                                                                                        Relations
                  Conversations



                                                     Online Channel                  Internal
2                                                     Messaging                   “Rallying Cry”
9

29   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Rules In Action
     How To Tell a Powerful Story




30
Typical Tech Story
     “Why we are so great”

                                             Slide 2:       Slide 4:
                                             Our great      Our great
                                             Platform       Analytics
                                                            feature




                                             Slide 7:       Slide 9:
                                             A few cool     Our wonderful
                                             screen shots   executives




3
1

31   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Powerful Stories:
     “Why your company, now”



Slide 1:                                     Slide 2:
Big results from                                                 Slide 3:         Slide 4:            Slide 5:
                                             Recent market
customers like                                                   Causing you a    …And you may        Traditional
                                             dynamics: your
you                                                              BIG problem      lose your job       approaches no
                                             world has changed
                                                                                                      longer work



Slide 6:                                     Slide 7:            Slide 8:         Slide 9:            Slide 10:
What you need                                The Answer:         3-4 reasons      Cleaned up the      Call to action
to fix the                                   Our company         customers like   problem: How
problem                                                          you choose us    your life will be
                                                                                  different




32   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Rules In Action
     Differentiators: Positioning Pillars




33
Positioning Pillars
     Turn Features Into Value Headlines




          Headline            Headline            Headline

     Secret Sauce        Secret Sauce        Secret Sauce



                                             Benefit Statement
     Benefit Statement   Benefit Statement




34
Some Examples
     Positioning Pillars




35
Why Customers Choose XYZ company




          Keep Tabs                Sift Through                See
                                       Noise                Everything
               Monitor                   Correlate               Consolidate

         • Add real-time,           • Correlation of       • Bigger picture
           active monitoring        • data                 • Marry application,
         • Automate,                  Understand             network and physical
           streamline                 baseline behavior,   • Universal Pane of
           collection of log        • detect anomalies       Glass: 3600 view
           and user data              Better understand
                                      what’s happening



                               Broader, More Complete View

36
Why Customers Choose ABC Company

                       First Energy Control Network

       Smart, Fast        Share Data        Bullet-Proof   Go One Step
     Local Decisions   Across the Energy     Reliability     Further
                           Network




37
Rules In Action
     Creating Powerful Messages




38
Messages the bring products alive
                                                Category                     viewpoint
                         TippingPoint leads the advancement of network security with a modern network
                         security IPS platform. Purpose-built to protect today’s next-generation data
                         center, TippingPoint arms security executives with new capabilities to stop
Who is this              threats faster and protect the highest, multi-gigabit bandwidth networks from
 for
                         ever-evolving, global security threats.
                                                                                                         What is the
                                                                                                          product
Business                 TippingPoint is a powerful front-line defense that can be rapidly deployed in less
 benefits
                         than two hours, providing immediate protection at critical entry and isolation
                         points in the network. With TippingPoint, your business is protected 24x7.
                         Further, TippingPoint solutions automate most security functions, freeing
                         organizations from the growing cost burden and helping security executives drive
                         to zero administration.
                                                                          Business benefit

                         Over 6,000 of the world's most demanding organizations trust TippingPoint to
                         help secure the networks that run their business.


                                                                                    Aspirational
                            Business benefits

 39   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Buyer-centric messaging
                                                 Category

                        Chordiant Software heralds a new era of Customer Experience Management (CEM)
                        solutions to help global brands multiply customer lifetime value.
Point of
 view                   Chordiant Software, and its Foundation and Cx Solutions, arms customer service
                        executives with a suite of predictive decisioning applications to deliver an order of
                        magnitude improvement in customer experience.
What is the                                                                                                 Big Benefit
 solution
                        Chordiant gives global brands a unified view and understanding of their customer’s
                        behavior. Chordiant reshapes the way brands engage customers with Next-Best-Actiontm
                        that dynamically guide conversations across every channel.


                        These CEM capabilities are transformative in nature, enabling companies to deliver
                        intelligent conversations based upon analysis of past customer behavior, as well as
                        current responses and mood. Now, today’s fast-paced brands can engage more
                        effectively with customers, quickly measure how the strategy is working and change at
                        new levels of speed and economy. The net result: faster acquisition, improved
                        competitiveness, less churn, and superior customer service.

                                 Business benefits                                                   Aspirational
40   COPYRIGHT 2011 FIREBRICK | FIREBK.COM
Rules in Action
     Launch Strategies




41
Key Launch Principles

                                                Journey, not an Event




                                                Unhook from GA date




                                                Time-to-REVENUE, not
                                                Time-to-market



                                                Communicate to
                                                Multiple Audiences


42   COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
web I http://www.firebk.com
     blog I strategiestorevenue.com/blog/
     email I bob@firebk.com




43

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Firebrick Workshop

  • 1. Creating Break-Away Positioning Strategies Secrets of Silicon Valley By: Robert M. Wright 1
  • 2. Today’s Agenda What is Positioning? New Positioning Model 9 New Rules for Positioning Putting the Positioning Model In Action Positioning Strategies Launching Your Story 2 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 3. Inflection Points = Growth and Disruption New Product Inflection Points M&A Cloud Mobile Fast, More Frequent 3
  • 4. The Problem: Strategy to Revenue Point of Strategy Revenue Takes too long! Don’t maximize revenue opportunity!! 4
  • 5. The Root Cause is Not A Bad Strategy Product Channel Making Your Making Your Strategy Work Strategy Business Go-To Model Market 5
  • 6. Root Cause: Different Buyers, Competitors CIO? Cloud Computing Committee? VP Security? VP Applications? Data Center Executive Cloud Virtualization Computing Servers Platform 6 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 7. The Answer: Making Your Strategy, Work Point of Strategy “Go-to-Market” Journey Revenue Strategy Intelligence Positioning Strategy ✓ Sales Enablement Revenue Optimization Launch Strategy Is there a What is is my What my SALES REVENUE? STORY? STORY? conversations? ROLL-out? MARKET? accounts? Do I know DIFFERENT? Sales SUCCESS marketing momentum? DIFFERENT? these resonate? model? LEVERS? resonate? BUYERS? 7
  • 8. What Do They Have in Common? They All Have Powerful Stories! 8 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 9. Definition of Positioning What is Positioning? “ …Positioning is in the mind of the prospect. Its how you differentiate your solution in their mind. It cuts through the clutter. If focuses on the perceptions of the prospect. Al Reis ” 9 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 10. You Know You Have a Positioning Problem… 1 Your slide deck is 30 slides . 2. Long sales cycles and lots of “no-decisions” 3. Blah, Blah, Blah – you sound like all your competitors 4. ask 3 people what you do …get 3 different answers 5. Your company is not considered a player in the market 6. You spent a lot of money on PR and got nowhere 7. Sales will call on anything that moves 8. You don’t have a viewpoint 10 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 12. New Positioning Model Shift the focus: “me” orientation to “buyer” stimulus Product- Buyer- Centric Centric 12 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 14. Rule 1: SMB is Not a Market 14 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 15. Rule 2: Who is your “Mary” 15
  • 16. Examples of personas “Avniash” “Aditya” “Kenneth” Change-Agent Early-Adopter Maintainers • Complex organizations • Regionalized IT ops • Business does not rely on IT for change • High pace of change • Heritage of experimentation • Steady state: legacy • Focus on revenue growth, Not • Need for game-changer cost cutting • Focus on budget costs • Reports to LOB • Reports to CEO • Reports to CFO • Optimize current IT • Results-based IT • Resources-based IT • Value: technical performance • Value: IT agility, shared risk • Value: cut costs, IT operational excellence 16 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 17. Rule 3: Own a Problem 17
  • 18. What is the problem you “own”? Before After Product IP Problem Solved “Hyper-Relational “Applications Integration” Technology” Company Company “Customer “Decisioning, Predictive Lifetime Value” CRM” Company Company “Campaign Management” “Find More Revenue” Company Company 18 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 19. …And connect to a funded initiative 19
  • 20. Rule 4: Have a Point of View 20 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 21. Rule 5: Take a Corner of the Room 21
  • 22. Rule 6: Communicate With Stories 22 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 23. 1 Why you, now ? Good Stories Answer 3 Questions 2 How are you different ? 3 How will my life be fundamentally different? ? 23
  • 24. Rule 7: No Geek-Speak 24
  • 25. Does your message sound like this? New Software Development Kit Enables Users, Developers and Partners to Take Full Advantage of Vertica’s Real-time Parallel Processing Engine for Big Data BILLERICA, Mass., June 20, 2011 Vertica today announced availability of Vertica 5.0, the latest version of the Vertica Analytics Platform, which offers greatly improved flexibility and real-time performance for customers’ most demanding business intelligence and analytic workloads. The Vertica Analytics Platform analyzes data on a massive scale, with several customers analyzing more than a petabyte of data in real time. Vertica 5.0 delivers improved flexibility, extensibility and performance in how users analyze and manage their business-critical information. BLAH, BLAH, BLAH 25 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 26. We are BANNING these 5 words 26 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 27. Plain-Spoken Messages in Your Buyer’s Words PowerAdvocate is an energy intelligence company delivering supply chain applications that incorporate the world’s largest FactBase of supply market data, which help energy executives restructure costs and steer company performance. Only PowerAdvocate delivers a complete view and in-depth understanding of the energy supply chain market - every supplier, every spend transaction, and every commodity – as well as the data intelligence needed to navigate through volatile markets, economic swings, and an ever-changing regulatory climate. With PowerAdvocate, pace-setting executives see everything to better manage and deliver an order-of-magnitude improvement in performance. PowerAdvocate offers data intelligence to chart future growth and profitability. Executives can see the probability of cost changes, understand the impact on the cost structure of the business, and better manage their risk. 27 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 28. Rules In Action The Deliverables 28
  • 29. Good Positioning Feeds Everything Product Marketing Campaigns Thought Leadership/PR Positioning Story ppt. Direct Sales: Message Guide doc. Market Analyst Buyer Relations Conversations Online Channel Internal 2 Messaging “Rallying Cry” 9 29 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 30. Rules In Action How To Tell a Powerful Story 30
  • 31. Typical Tech Story “Why we are so great” Slide 2: Slide 4: Our great Our great Platform Analytics feature Slide 7: Slide 9: A few cool Our wonderful screen shots executives 3 1 31 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 32. Powerful Stories: “Why your company, now” Slide 1: Slide 2: Big results from Slide 3: Slide 4: Slide 5: Recent market customers like Causing you a …And you may Traditional dynamics: your you BIG problem lose your job approaches no world has changed longer work Slide 6: Slide 7: Slide 8: Slide 9: Slide 10: What you need The Answer: 3-4 reasons Cleaned up the Call to action to fix the Our company customers like problem: How problem you choose us your life will be different 32 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 33. Rules In Action Differentiators: Positioning Pillars 33
  • 34. Positioning Pillars Turn Features Into Value Headlines Headline Headline Headline Secret Sauce Secret Sauce Secret Sauce Benefit Statement Benefit Statement Benefit Statement 34
  • 35. Some Examples Positioning Pillars 35
  • 36. Why Customers Choose XYZ company Keep Tabs Sift Through See Noise Everything Monitor Correlate Consolidate • Add real-time, • Correlation of • Bigger picture active monitoring • data • Marry application, • Automate, Understand network and physical streamline baseline behavior, • Universal Pane of collection of log • detect anomalies Glass: 3600 view and user data Better understand what’s happening Broader, More Complete View 36
  • 37. Why Customers Choose ABC Company First Energy Control Network Smart, Fast Share Data Bullet-Proof Go One Step Local Decisions Across the Energy Reliability Further Network 37
  • 38. Rules In Action Creating Powerful Messages 38
  • 39. Messages the bring products alive Category viewpoint TippingPoint leads the advancement of network security with a modern network security IPS platform. Purpose-built to protect today’s next-generation data center, TippingPoint arms security executives with new capabilities to stop Who is this threats faster and protect the highest, multi-gigabit bandwidth networks from for ever-evolving, global security threats. What is the product Business TippingPoint is a powerful front-line defense that can be rapidly deployed in less benefits than two hours, providing immediate protection at critical entry and isolation points in the network. With TippingPoint, your business is protected 24x7. Further, TippingPoint solutions automate most security functions, freeing organizations from the growing cost burden and helping security executives drive to zero administration. Business benefit Over 6,000 of the world's most demanding organizations trust TippingPoint to help secure the networks that run their business. Aspirational Business benefits 39 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 40. Buyer-centric messaging Category Chordiant Software heralds a new era of Customer Experience Management (CEM) solutions to help global brands multiply customer lifetime value. Point of view Chordiant Software, and its Foundation and Cx Solutions, arms customer service executives with a suite of predictive decisioning applications to deliver an order of magnitude improvement in customer experience. What is the Big Benefit solution Chordiant gives global brands a unified view and understanding of their customer’s behavior. Chordiant reshapes the way brands engage customers with Next-Best-Actiontm that dynamically guide conversations across every channel. These CEM capabilities are transformative in nature, enabling companies to deliver intelligent conversations based upon analysis of past customer behavior, as well as current responses and mood. Now, today’s fast-paced brands can engage more effectively with customers, quickly measure how the strategy is working and change at new levels of speed and economy. The net result: faster acquisition, improved competitiveness, less churn, and superior customer service. Business benefits Aspirational 40 COPYRIGHT 2011 FIREBRICK | FIREBK.COM
  • 41. Rules in Action Launch Strategies 41
  • 42. Key Launch Principles Journey, not an Event Unhook from GA date Time-to-REVENUE, not Time-to-market Communicate to Multiple Audiences 42 COPYRIGHT 2011 FIREBRICK | FIREBRICK.COM
  • 43. web I http://www.firebk.com blog I strategiestorevenue.com/blog/ email I bob@firebk.com 43