1. Metastore Professional services Metastore Support Center Metastore Academy Leo Van Dongen Galway June 2009

7. Our Business Focus

8. Our Domains

9. Business Units Simplify & Secure IT SIEM EADM Perf and Monitoring NetIQ Enterprise Administration NetIQ Security manager NetIQ AppManager NetIQ Change Guardian for Active Directory and Windows NetIQ AppManager for Voip NetIQ Group Policy Active Guardian

10. Our team COMPETENCE CENTER / Solution Architects Belgium Lieven Lammens Leo Sannen Luxembourg Marc Zordan Eric Langlade Netherlands Gerard Witteman Jack Warnars France Lionel Cianfanelli Perf and Monitoring Koen Maes Johan DC Eric Suzzi Dennis zuiderwijk Eric De Roeck SIEM Bob Ruts Eric Langlade Fakhreddine Mourabiti EADM Johan Sleypen Dave Verkade VALUE ADDED DISTRIBUTOR / SUPPORT CENTER / ACADEMY

12. Performance policies and workflow

13. Service maps

14. Performance Intelligence

16. Maintenance

17. Support

19. Application Deployment

21. System Architects

24. Support portal

25. +32-3-239.75.78

26. SLA: Confirmation of support ticket within 1 hour

28. Site review on annual basis

30. Managed OperationsSupport center

31. Metastore Academy >Certification >NetIQ AppManager Essentials NetIQ App Manager Advanced NetIQ App manager version upgrade >NetIQ Security Manager NetIQ Admin suite Top Gun for Resellers

32. Selected Customers Government Banking & Insurance Industry

33. Netiq Consulting program IQ Remote Application Management: Manage your business, not your technology. NRAM offers the operational flexibility, response to resource constraints, improved productivity, and enhanced service levels not found in traditional not available through traditional MSP offerings. NRAM is offered exclusively through Sybor Technologies, Inc., a Premier NetIQ Certified Services Partner. IQStart: IQ Start is a project-based service offering that enables you to become self-sufficient with a baseline installation and configuration of your NetIQ solution. It is designed specifically to get you quickly deployed in a pilot environment while providing knowledge transfer and best practices, therefore enabling a self sufficient production implementation. NetIQ’s professional consulting staff uses proven methodologies to install core components and configure the product for maximum efficiency. They then provide knowledge transfer to your staff so they can effectively support and broaden your IT environment. Education Services: Education and training helps clients quickly gain the knowledge and skills required to leverage your NetIQ investment effectively and efficiently. NetIQ Education & Training offers product and process education, which helps yield a greater return on your investment by improving productivity. Our Professional trainers are all industry practitioners who have a deep understanding not only of NetIQ products but, more importantly, of the business and IT challenges that need to be addressed with the products. All courses feature hands-on exercises and real-world examples. IQ Upgrade: IQ Upgrade is a project-based service offering that assists you in upgrading your environment to the latest release of NetIQ software. It consists of a comprehensive assessment and development of an enterprise upgrade plan. Our consultants help you establish your upgrade plan strategy, assist with the upgrade of the core infrastructure and test before deploying upgrades into production. This offering includes an advanced new feature review that includes hands-on knowledge transfer of new features.

34. Netiq Consulting program IQ Optimize: IQ Optimize is a project-based service offering that provides an in-depth review of an existing NetIQ implementation (pilot or production) for purposes of optimization and alignment with best practices. IQ Optimize supplies an in-depth review of your NetIQ implementation, leveraging best practices and proven methodologies to identify any problems and assist in tuning and optimizing your implementation. This includes a review of the current architecture, product usage and data collection, as well as identification of product functionality that may not be fully utilized. Staff Augmentation Services: One month or one year, NetIQ Professional Services has the expertise and experience necessary to supplement your team in either the implementation or maintenance of your NetIQ investment. In addition to NetIQ product expertise, our consultants are IT professionals. Many have management and engineering backgrounds from some of the most advanced IT organizations in the country. Our consultants fully understand the business problems and complexities of IT organizations both large and small and can help design, configure and deploy your NetIQ based solution to address your individual corporate requirements.

35. Questions