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The Power of "In A Sense": Topical Thinking for Organizations
1. The Power of “In A Sense”:
Topical Thinking For Organizations
October 29, 2013
Progressive Insurance, Studio 96
Kipum (Kip) Lee
Instructor & Doctoral Candidate
Weatherhead School of Management
Case Western Reserve University
3. “ What solid systems and SOPs do is nip common
problems in the bud so that staff can focus
instead on solving the uncommon problems that
come their way.”
Mr. Marriott
4. “ And by providing a stable background in which
human activity may proceed with a minimum of
decision-making most of the time, it frees
energy for such decisions as may be necessary
on certain occasions. In other words, the
background of habitualized activity opens up a
foreground for deliberation and innovation.”
Berger & Luckmann
21. Values
Facts
Cultivate an environment
that invites a multiplicity of
interpretations; data is not
unambiguous
Facts
and
Values
Find data that has not yet
been detected by the
organization, a.k.a. “the
unexpected,” or insight
23. 2. What is your product?
Already existing
and
Yet to be made
24. Yet to be made
Already existing
Already existing
and
Yet to be made
25. Yet to be made
Already existing
Have to be open to new
expressions of product
that fit new situations yet
sustain the essence
Already existing
and
Yet to be made
26. Yet to be made
Already existing
Have to be open to new
expressions of product
that fit new situations yet
sustain the essence
Already existing
and
Yet to be made
Consider the taken-forgranted “products” in
system, destabilize them,
looking for possibility
32. Indirect
Here-and-now
Understand the value of
indirect interactions as
they have potential to
impact direct interactions
Here-and-now
and
Indirect
Figure out ways to fuse
the “human touch” in
artificial things, e.g. digital
products and touchpoints
37. Wholes
Parts
Move from abstract
principles of organization
to the realm of concrete
in lived experience
Parts
and
Wholes
Organizations are
products, products are
principles; how might we
think in “themes”?