Usability Testing Plans
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    Usability Testing Plans Usability Testing Plans Presentation Transcript

    • Testing Plans: Mapping the WorkThursday, February 23, 12
    • You got to know where you want to go.Thursday, February 23, 12
    • Thursday, February 23, 12
    • and you got to know where the pitfalls are.Thursday, February 23, 12
    • Thursday, February 23, 12
    • You need to knowThursday, February 23, 12
    • • How • When • Where • Who • Why • WhatThursday, February 23, 12
    • Worries: Formal? Casual?Thursday, February 23, 12
    • Prepared.Thursday, February 23, 12
    • Test plans also:Thursday, February 23, 12
    • Serve as main communication vehicleThursday, February 23, 12
    • Defines required resources.Thursday, February 23, 12
    • Define Focal points MilestonesThursday, February 23, 12
    • Parts of the Test PlanThursday, February 23, 12
    • Purpose, goals, and objectives of the testThursday, February 23, 12
    • Broadly. Major stuff.Thursday, February 23, 12
    • Why are you testing? What’s the impetus?Thursday, February 23, 12
    • Reasons NOT to test:Thursday, February 23, 12
    • Thursday, February 23, 12
    • • Improving user experienceThursday, February 23, 12
    • • Improving user experience • Everyone else is doing itThursday, February 23, 12
    • • Improving user experience • Everyone else is doing it • Space is availableThursday, February 23, 12
    • • Improving user experience • Everyone else is doing it • Space is available • Somebody wants to do something shinyThursday, February 23, 12
    • • Improving user experience • Everyone else is doing it • Space is available • Somebody wants to do something shiny • Market testingThursday, February 23, 12
    • Good reasons to test:Thursday, February 23, 12
    • • Understanding which users can use the product well. • Compensating for acknowledged issues. • Addressing specific complaints.Thursday, February 23, 12
    • Research questionsThursday, February 23, 12
    • Clear, succinctThursday, February 23, 12
    • Measurable QuantifiableThursday, February 23, 12
    • Don’t do this:Thursday, February 23, 12
    • Thursday, February 23, 12
    • • Is the product usable?Thursday, February 23, 12
    • • Is the product usable? • Is the product ready for release or does it need more work?Thursday, February 23, 12
    • Thursday, February 23, 12
    • • How easily do users understand what is clickable?Thursday, February 23, 12
    • • How easily do users understand what is clickable? • How easily do they find X information?Thursday, February 23, 12
    • • How easily do users understand what is clickable? • How easily do they find X information? • How quickly & successfully do they register for the service?Thursday, February 23, 12
    • • How easily do users understand what is clickable? • How easily do they find X information? • How quickly & successfully do they register for the service? • Where in the site do they go to find Search?Thursday, February 23, 12
    • Participant characteristicsThursday, February 23, 12
    • double-check with clientThursday, February 23, 12
    • # of participantsThursday, February 23, 12
    • Participant typesThursday, February 23, 12
    • Method (test design)Thursday, February 23, 12
    • Why?Thursday, February 23, 12
    • keeps everyone in the team on the same pageThursday, February 23, 12
    • multiple test moderatorsThursday, February 23, 12
    • focuses test developmentThursday, February 23, 12
    • protocolsThursday, February 23, 12
    • Task listThursday, February 23, 12
    • Thursday, February 23, 12
    • • Description of task (1 line)Thursday, February 23, 12
    • • Description of task (1 line) • Materials/Machine states requiredThursday, February 23, 12
    • • Description of task (1 line) • Materials/Machine states required • Successful completion criteriaThursday, February 23, 12
    • • Description of task (1 line) • Materials/Machine states required • Successful completion criteria • Timing/BenchmarksThursday, February 23, 12
    • Goal: Indirectly expose usability flawsThursday, February 23, 12
    • Prioritize tasks: Frequency Criticality Vulnerability ReadinessThursday, February 23, 12
    • Test environment, equipment, and logisticsThursday, February 23, 12
    • Test moderator roleThursday, February 23, 12
    • Data to be collected Evaluation measuresThursday, February 23, 12
    • Report contents and presentationThursday, February 23, 12