This presentation is the combination of the talks I gave at ScrumNL about using Scrum in Operations and the talk at Xpdays Benelux 2010.
It tries to highlight both the blurring lines between development operations. Both by the similarities in the tools being used, and the methodologies are used (Scrum, ITIL). It should not be fight about my methodology is better then yours, focus on the common things and work together.
Clipping is a handy way to collect important slides you want to go back to later.