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© Copyright / WOM 2012. All rights reserved.
“3000: Number of advertising
      messages people are exposed to
      per day.”

                                               Nielsen Media Research Study



© Copyright / WOM 2012. All rights reserved.
“Only 18% of TV ads generate a
      positive ROI.”


                                               Deutsche Bank Study



© Copyright / WOM 2012. All rights reserved.
“Only 12% of people remember
      a TV ad.”


                                               Mediaedge:cia Study



© Copyright / WOM 2012. All rights reserved.
“94% trust Word-of-Mouth.”
         “14% trust advertising.”


                                               Forrester



© Copyright / WOM 2012. All rights reserved.
“76% say a friend recommendation is
 the most powerful medium when
 buying a product.”




                                               BMRB Omnibus survey/MEC MediaLab
© Copyright / WOM 2012. All rights reserved.
“91% Likely to buy on
                              recommendation.”


                                               BMRB Omnibus survey/MEC MediaLab



© Copyright / WOM 2012. All rights reserved.
“40% of consumers
                              recommend brands.”


                                               Comscore



© Copyright / WOM 2012. All rights reserved.
“1 in 3 people come to a brand
            through personal
           recommendation”

                                               Weber Shandwick



© Copyright / WOM 2012. All rights reserved.
Law of few


                “10% influence purchasing
                 behavior of other 90%.”


                                               BMRB Omnibus survey/MEC MediaLab



© Copyright / WOM 2012. All rights reserved.
“Brand Advocacy drives
                          Business growth.”


                                               Harvard Study



© Copyright / WOM 2012. All rights reserved.
“There’s even a validated recommendation metric linked to
 growth in over 40 sectors”
© Copyright / WOM 2012. All rights reserved.
“A 7% increase in NPS generate
             1% business growth.”


                                               London School of Economics



© Copyright / WOM 2012. All rights reserved.
“The most recommended
             company in its category grows
                2.5x category average.”

                                               Bain and Company



© Copyright / WOM 2012. All rights reserved.
“Promotional offers sent by
 advocates convert at 5X higher rate
 than offers sent by brands.”


                                               Zuberance



© Copyright / WOM 2012. All rights reserved.
“Digital drives recommendations
            faster and further.”


                                               Zuberance



© Copyright / WOM 2012. All rights reserved.
“Social Media is ‘word-of-
                          mouth’ in the web
                            environment.”

                                               Zuberance



© Copyright / WOM 2012. All rights reserved.
“34% of bloggers post opinions
        about products & brands.”


                                               Zuberance



© Copyright / WOM 2012. All rights reserved.
“Two-thirds of the economy
                   influenced by personal
                     recommendations.”

                                               Mckinsey & Company



© Copyright / WOM 2012. All rights reserved.
© Copyright / WOM 2012. All rights reserved.

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Intro en2012

  • 1. © Copyright / WOM 2012. All rights reserved.
  • 2. “3000: Number of advertising messages people are exposed to per day.” Nielsen Media Research Study © Copyright / WOM 2012. All rights reserved.
  • 3. “Only 18% of TV ads generate a positive ROI.” Deutsche Bank Study © Copyright / WOM 2012. All rights reserved.
  • 4. “Only 12% of people remember a TV ad.” Mediaedge:cia Study © Copyright / WOM 2012. All rights reserved.
  • 5. “94% trust Word-of-Mouth.” “14% trust advertising.” Forrester © Copyright / WOM 2012. All rights reserved.
  • 6. “76% say a friend recommendation is the most powerful medium when buying a product.” BMRB Omnibus survey/MEC MediaLab © Copyright / WOM 2012. All rights reserved.
  • 7. “91% Likely to buy on recommendation.” BMRB Omnibus survey/MEC MediaLab © Copyright / WOM 2012. All rights reserved.
  • 8. “40% of consumers recommend brands.” Comscore © Copyright / WOM 2012. All rights reserved.
  • 9. “1 in 3 people come to a brand through personal recommendation” Weber Shandwick © Copyright / WOM 2012. All rights reserved.
  • 10. Law of few “10% influence purchasing behavior of other 90%.” BMRB Omnibus survey/MEC MediaLab © Copyright / WOM 2012. All rights reserved.
  • 11. “Brand Advocacy drives Business growth.” Harvard Study © Copyright / WOM 2012. All rights reserved.
  • 12. “There’s even a validated recommendation metric linked to growth in over 40 sectors” © Copyright / WOM 2012. All rights reserved.
  • 13. “A 7% increase in NPS generate 1% business growth.” London School of Economics © Copyright / WOM 2012. All rights reserved.
  • 14. “The most recommended company in its category grows 2.5x category average.” Bain and Company © Copyright / WOM 2012. All rights reserved.
  • 15. “Promotional offers sent by advocates convert at 5X higher rate than offers sent by brands.” Zuberance © Copyright / WOM 2012. All rights reserved.
  • 16. “Digital drives recommendations faster and further.” Zuberance © Copyright / WOM 2012. All rights reserved.
  • 17. “Social Media is ‘word-of- mouth’ in the web environment.” Zuberance © Copyright / WOM 2012. All rights reserved.
  • 18. “34% of bloggers post opinions about products & brands.” Zuberance © Copyright / WOM 2012. All rights reserved.
  • 19. “Two-thirds of the economy influenced by personal recommendations.” Mckinsey & Company © Copyright / WOM 2012. All rights reserved.
  • 20. © Copyright / WOM 2012. All rights reserved.