How the paper your doctor gives you becomes your prescription bottle.
Step 1: Go to pharmacy
When you arrive at the pharmacy of your choice:
Find the drop-off window
Hand the script to the person there
Be prepared to give information (ID, address, phone, etc)
Step 2: Wait until you are given a “wait time”.
If you want to wait in store for the prescription, let the person who takes it know that.
They will then give you an estimated time for how long it will take.
Understand even if your prescription may seem to be a quick one, there may be issues that will increase the time it takes
Other scripts in front of you
Staffing shortage on that day
Step 3: Script is scanned into system.
Once you’ve been quoted a time, the script should be entered, and the tech should be able to tell you the price, and whether or not it has gone through your insurance. You can wait for that information at the drop-off point, or just ask for it when you return.
At this point, the technician will “scan” the hard copy (the paper script) into the computer, so the pharmacist can see the paper as they check the prescription.
Step 4: Prescription label is printed
Label is printed from the queue and ready to be filled.
Label is brought to the stock shelf where the stock bottle is located.
Step 5: Stock bottle retrieved
The bottle of the pills is brought to the counter in order to count out the required number
For example, if you take the medicine at a dose of 2 tablets, twice a day, you would need 12o tablets for a one-month supply.
Step 6: Bottle is scanned into system.
Once scanned, the computer will verify that the bottle’s NDC (National Drug Code) matches that of the one the prescription is filled for.
Step 7: Prescription is put into bottle and labeled.
The correct number of pills is counted out, and placed into an appropriately sized bottle.
It is then either given a regular, child-proof cap, or an easy-open cap, depending on the customer’s preference, listed in their profile.
The bottle is then labeled with the pre-printed computer label stating what is in the bottle, what it looks like, and the directions on how to take it.
Step 8: Labeled bottle must be checked by pharmacist
At this point, a final check is performed.
RPh checks the following:
Strength of medicine
This check must be made by a licensed RPh by Indiana State Law
Step 9: Bottle is bagged
The RPh places the bottle into a bag, places the “retail label” on the outside of the bag, and “seals” it.
The retail label identifies to whom the prescription belongs, and how much it is. This is how it is later found when the customer returns for pick-up.
If the customer is waiting, the retail label is so marked, and the customer is paged overhead.
Step 10: Customer returns for script
Customer asks for script
Technician asks customer to verify:
Patient Date of Birth
Patient home address
Patient phone number
If all match, customer signs that they are picking up the medicine.
Step 11: It’s yours!
You pay for the script, and you’re on your way!
Finally! You’ll be thanked for your business, and you can bring your medicine home, and start letting it make you feel better!