Online Tutors
Can
Improve the Quality
of E-Learning?
Viktorija Sulčič
Alja Sulčič

E-learning

! high
E-learning
drop-out rates

!
E-learning
barriers

E-learning at
=
- SINCE 2004 -

127
Postgraduate Undergraduate
1057
2095

? E-learning
)

better
=
E-learning
learner
)
support
)

online tutors
pedagogical managerial social technical roles

E-business
(since March 2005)
Business
Informatics
(since October 2006)

100 students
per course
40 students
per tutor

F2F meetings
+

weekly
activities

?
=

=
tutor student
➚
➚
activity satisfaction

=
tutor student
➚
➚
activity activity

part-time students
more
value tutors

perception
student
➚
of gained knowledge

ONLINE TUTOR
ICT literacy
Communication skills
Personal characteristics
Subject matter expertise

TRAINING
Learning about
characteristics of
e-learning
Using the online
learning
environment
Developing skills
TRAINING EVALUATION

TRAINING
Training grade
Expert
satisfaction
Self-assessment
TRAINING EVALUATION

DELIVERY
Quantity of
interaction
Frequency of
interaction
Quality of
interaction
DELIVERY EVALUATION

DELIVERY
Student
satisfaction
Teacher
satisfaction
Self-assessment
DELIVERY EVALUATION

model needs
tested
to be
levels, fields, environments )
(other

Questions?
http://www.fm-kp.si/
cei@fm-kp.si