http://www.hcltech.com/resources/all~ More HCLT whitepaper

1. Software Engineering Services
Platform Reverse Third Party Cloud
Software Product Launch
and Acceleration
Porting Integration EOL/EOS
services engineering components enablement
Engineering Configuration Vendor Knowledge
Build and release Installation management
Documentation
support mgmt management
Testing Manual Automation Functional Performance Regression Certification
Integration & Security
Testing Unit Interoperability Usability LQA
system
Globalization User Technical Documentation
I18n Software L10n Help
and tech pub documentation documentation L10n
Technical
L0 helpdesk L1-L3 support Multilingual Follow the sun Consumer Enterprise
support
Changing drivers of outsourced software development
Deployment Planning Architecture Optimization Configuration User Training Licensing
Forward
engineering
Product
management
Requirements Architecture Design Usability Coding • Software is beyond Time to market is
boundaries increasingly becoming
Processes, best practices, life cycle models a key driver for
• Why engineer locally when product outsourcing.
Ready to use components, recommended tools, reference architectures the consumption is global?
The other big driver is
Enablers: Catalog based, on-demand, ready to use infrastructure, shared services • Consumption of online access to new
software is much higher technology or
outside the United States Innovation
Case Studies
Morgan Stanley 2011 Booz Nasscom 2010
Enterprise threat management product
The challenges of modern day software development
Business problem: Enterprise threat management product had to be engineered and
sold through multiple channels - online, partner network and direct sales, globally Delays in product launch and emerging market solutions
HCL solution: To setup a complete organization which could accelerate the development Tailored feature sets for specific target segments
and deployment process and work on a risk reward model
Slow speed of customer adoption
Impact: Product engineered across 4 continents leveraging the best of skills from all over
the world. The product was released in 8 languages over multiple mediums and all the
channels of deployment and partner enablement were covered
Office automation solution
IP / Frameworks
Business problem: Multiple patents are developed every year but only 30% are
prototyped due to lack of scale and focus ASSeT – Transition framework for comprehensive and rapid product/process/tool knowledge transfer
HCL solution: Extended the R&D group to 2 of the 5 development centers globally. Over PMSmart – Best-in-class SDLC project management tool for large scale and complex projects
20 innovation programs are running in parallel aRKmedes – Knowledge management tool for quick training of professionals
Impact: 27 prototypes in 12 months, 12 patents registered, created a business with a T2ID – HCL training organization. Enables rapid bootcamp training
potential of $1 Billion in 3 years, largest innovation partnership deal in India
HCL Value Proposition
Accelerate software product development by
Enhancements to market faster by 15% Customer adoption though multiple channels
up to 30% though global engineering
& creating the associated solution delivery ecosystem to help build market leadership. Right now, 16,000 of
Service Components Service Components Service Components
Global program management utilizing best skills Architecture, domain and market consultants Professional services across multiple areas: e.g.
globally and reducing project delay risk Secure patent prototyping organizations ecommerce, PLM
Global Service Center (GSC) capability Innovation groups in customer specific areas Presence in 31 countries
Mature agile development framework based on theme (e.g. emerging geo) Alliance with all major platform and product
Automated testing frameworks (e.g. SCRUTINY) vendors
eootb@hcl.com Key Metrics
COEs in mobility, cloud, product security, Partner enablement workshops and self learning
No. of patents: 5-6% tool development
performance engineering, UxD etc.
Time to POC: 4-6 Months
Key Metrics Coverage: 20% Key Metrics
95% on-time delivery over the last 2 years – 3% Multiple channels: 2-3 more channels enabled
improvement compared to last year Partner enablement: 20%
Product launch time: 15% Remote implementation support: 10%
Cost of development: Up to 20%

2. Software Engineering Services
Platform Reverse Third Party Cloud
Software Product Launch
and Acceleration
Porting Integration EOL/EOS
services engineering components enablement
Engineering Vendor Knowledge
Build and release Installation management
Documentation
support mgmt management
Testing Manual Automation Functional Performance Regression
Integration & Security
Testing Unit Interoperability Usability LQA
system
Globalization User Technical Documentation
I18n Software L10n Help
and tech pub documentation documentation L10n
Technical
L0 helpdesk L1-L3 support Multilingual Follow the sun Consumer Enterprise
support
Changing drivers of outsourced software development
Deployment Planning Architecture Optimization User Training Licensing
Forward
engineering
Product
management
Requirements Architecture Design Usability Coding • Software is beyond Time to market is
boundaries increasingly becoming
Processes, best practices, life cycle models a key driver for
• Why engineer locally when product outsourcing.
Ready to use components, recommended tools, reference architectures the consumption is global?
The other big driver is
Enablers: Catalog based, on-demand, ready to use infrastructure, shared services • Consumption of online access to new
software is much higher technology or
outside the United States Innovation
Case Studies
Morgan Stanley 2011 Booz Nasscom 2010
Enterprise threat management product
The challenges of modern day software development
Business problem: Enterprise threat management product had to be engineered and
sold through multiple channels - online, partner network and direct sales, globally Delays in product launch and emerging market solutions
HCL solution: To setup a complete organization which could accelerate the development
and deployment process and work on a risk reward model
Slow speed of customer adoption
Impact: Product engineered across 4 continents leveraging the best of skills from all over
the world. The product was released in 8 languages over multiple mediums and all the
channels of deployment and partner enablement were covered With experience of engineering over 100 software and internet properties for 70+ global customers,
HCL has put together the best of software engineering practices.
IP / Frameworks
Business problem: Multiple patents are developed every year but only 30% are
prototyped due to lack of scale and focus ASSeT – Transition framework for comprehensive and rapid product/process/tool knowledge transfer
HCL solution: Extended the R&D group to 2 of the 5 development centers globally. Over PMSmart – Best-in-class SDLC project management tool for large scale and complex projects
20 innovation programs are running in parallel aRKmedes – Knowledge management tool for quick training of professionals
Impact: 27 prototypes in 12 months, 12 patents registered, created a business with a T2ID – HCL training organization. Enables rapid bootcamp training
potential of $1 Billion in 3 years, largest innovation partnership deal in India
HCL Value Proposition
Hello, I'm from HCL's Engineering and R&D Services. We enable technology led organizations to go to market Accelerate software product development by
with innovative products and solutions. We partner with our customers in building world class products and Enhancements to market faster by 15% Customer adoption though multiple channels
up to 30% though global engineering
creating associated solution delivery ecosystems to help bring market leadership. We develop engineering
products, solutions and platforms across Aerospace and Defense, Automotive, Consumer Electronics, Software, Service Components Service Components Service Components
Online, Industrial Manufacturing, Medical Devices, Networking & Telecom, Office Automation, Semiconductor Global program management utilizing best skills Architecture, domain and market consultants Professional services across multiple areas: e.g.
and Servers & Storage for our customers. globally and reducing project delay risk Secure patent prototyping organizations ecommerce, PLM
Global Service Center (GSC) capability Presence in 31 countries
Mature agile development framework based on theme (e.g. emerging geo) Alliance with all major platform and product
Automated testing frameworks (e.g. SCRUTINY) vendors
Key Metrics Partner enablement workshops and self learning
COEs in mobility, cloud, product security,
No. of patents: 5-6% tool development
performance engineering, UxD etc.
Time to POC: 4-6 Months
Key Metrics Coverage: 20% Key Metrics
95% on-time delivery over the last 2 years – 3% Multiple channels: 2-3 more channels enabled
improvement compared to last year Partner enablement: 20%
Product launch time: 15% Remote implementation support: 10%
Cost of development: Up to 20%