SAP Enterprise Mobility @ Sapsa Vårimpuls 2012

Enterprise Mobility -
Problem or Possibility?
Hans Nygaard

We are Logica

• International business and technology services company
• Extensive industry knowledge and technical core
competences within a host of industries
• 41.000 employees, primarily based in Europe
• 3.000 SAP specialists dedicated to European businesses
and 3.600 globally
• Certified SAP AM and IM centres in Brazil, Europe and
Australia
• Operations in 41 countries from where
we deliver Business Consulting, Systems
Integration, Project- and Outsourcing Services
across all industries and business functions
• Listed on both the London Stock Exchange and
Euronext (Amsterdam)

© Logica 2012. All rights reserved

Global Reach – Local Presence

• Global Center of Excellence for SAP Enterprise Mobility
located at Logica’s Danish headquarters in Ballerup

• Our CoE mobility team has in average 12 years of
SAP experience and 6 years focused on mobility

• We have extensive experience with improving
business processes through mobile solutions

• We have worked with Sybase Unwired and Afaria
since 1999 and have delivered SAP Sybase services
to more than 60.000 users

• Of our 450 mobility consultants in Europe, 175
have extensive SAP and Sybase experience


Logica and Mobility

Strategy
&
Business
Hosting Consulting Business
& Case
Cloud Development

Mobile Proof of
Device Concepts
Management

Solution
Application
Design
Management
& Projects

Mobile Technology
Security Evaluation

© Logica 2012. All rights reserved No. 4

Content

• Trends and drivers in Enterprise Mobility
• Navigating the SAP Enterprise Mobility technology landscape
• How to create and implement an Enterprise Mobility
Strategy, tailored to your organizations maturity
• Summary


Content

• Summary


Definition of Mobility

―Mobile computing, a generic term describing one’s ability to use
technology untethered, but often used to refer to access to
information or applications from occasionally-connected, portable,
networked computing devices.‖
Source: Wikipedia



Our enterprise mobility
definition
All enterprise business services that
can be provided from a mobile
device

The business process is extended
from core SAP systems to a mobile
platform

Broaden your scope to include all
the mobile possibilities and technical
components available today



2007 Late 60’ties

2010


Trends: There’s an App for that + BYOD


Trends: Behaviours Unplugged

Should I buy a
MacBook pro or a
MacBook Air?

We’re looking for a
non-gluten and
vegetarian Where is the closest
restaurant stone-baked pizza
place?

© Logica Business Consulting 2012. All rights reserved

Trends: Social Media

500 mio. users - 11 new accounts per second

800+ mio. users

2 mio users, 80% of Fortune 500

150 mio. members

An average employee spends 28 minutes per day on social media
The new cigarette break

February 2012 numbers

© Logica Business Consulting 2012. All rights reserved No. 12

Trends: the next Game Changer ...?

Siri

© Logica Business Consulting 2012. All rights reserved

Market Trends and Drivers

How important do you view Enterprise
Mobility to your company's future success?
1% 4%

15%
44% Not important
Somewhat important
Important
36%
Very important
Critical

Source: Netcentric Strategies LLC, October 2011

Source: Gartner 2011
Smartphone market share – Q4 2011
WP7 &
Others
2% WinMo
1%
RIM 2%
9% Android
iOS 51%
24%

Devices activated
24-25/12 2011:
Symbian  iOS: 3,1m
11%  Android: 3,7m

Ruggedized devices are dominated by


Source: insiderRESEARCH, February 2012 (global study)
© Logica 2012. All rights reserved Footer appears here No. 16

Mobility & Security

Source: Kelton Research Jan 2011, sponsored by Sybase

Security Issues – Top 3

• Transmitting data
• Encryption on WWAN/WLAN
• Exposing central systems to the Internet
• Storing data locally
• Legal implications
• Industrial espionage
• Tracking data
• Data on flash memory
• Encryption
• BYOD management
• Identity management
• User authentication
• Enforcing password strength
• Virus, malware, spyware, hacking protection


Bring Your Own App?

• Users will use whatever tool is on the app store or internet in
general to solve their need to work smarter on the go

Example:
• bi.ondemand.com lets
you upload spreadsheet
data to the cloud and
manipulate it on BO
Explorer Mobile for iPad
• Pretty cool - and free
(until a certain row
number)


Content

• Summary


SAP Mobility Status

• SAP acquired Sybase in Jan 2011 at $5.8 billion. The investment
must be capitalized and the global SAP organization is being driven
extremely hard on this
• Mobility hype cycle - ‖Peak of Inflated Expectations‖
• All SAP partners see the opportunity window and are reacting
• The truly experienced skill base is very small - many partners are
starting on the school bench


SAP Mobility History
• 1990’ties, the birth of WiFi
• 1999 SAP Console part of 4.6B, on-line
access
• 2000 PDA platforms mature with Windows
Pocket PC (CE 3.0)
• 2003 GPRS mobile data networks common
• 2003 SAP ITS Mobile for on-line use
• 2004 SAP’s first offline architecture SAP
NetWeaver® Mobile Infrastructure 2.5, not
very good
• 2006 3G mobile data networks common
• 2007 Apple launches first iPhone
• 2009 New offline integration platform: SAP
NetWeaver Mobile 7.1 (7.3 in ramp-up)
• 2011 SAP acquires Sybase, new
tools, new app strategy

Connecting to SAP

Database
Server

WLAN

Mobile Enterprise Service
WWAN
WAN Firewall Reverse Sybase Relay Sybase Unwired NetWeaver
Proxy Server Server Gateway SAP
Application server

USB

Database
Server
Sybase Afaria
MDM


Mobile Devices
Definition: A mobile device is any handheld unit using a
mobile OS


Mobile Applications - UI and UX

You can’t buy a 100% standard solution
UI must be adapted to your process and your specific use

22”

¼
VG
A

SAP GUI needs to please all — not possible on a 3.5‖ screen


Connecting to SAP

There is a number of ways to connect to ERP processes, they can be
divided into:
• Online: Access directly and synchronous, store no data locally
• Offline: Access indirectly and asynchronous, cache or store data
locally
• Hybrid: Access by other means, misc. data strategies


Connecting to SAP — Online

● Sybase Unwired Platform
● ITS Mobile (+ voice picking)
● Mobile Web Dynpro for JAVA
● SAP Portal on Device

● SAP Console
● GuiXT Mobile
● Web Dynpro for ABAP (Windows CE platforms only)
● jQuery Mobile Framework
● HTML5
● NW Gateway 2.0 direct webservices
● …


Connecting to SAP — Offline

● SAP Sybase Unwired Platform
● SAP NetWeaver Mobile 7.3
● SAP Mobile Infrastructure 2.5


SAP Offline Solutions: Sybase Unwired Platform

● A full middleware platform (MEAP)
● Very flexible
● Good performance
● Up to date UI/UX design options
● Multi-platform: Runs on Windows Mobile, RIM
(BlackBerry), iOS (iPhone/iPad) Android and HTML5
● Push technology
● Complex orchestration & distribution requires
NWM 7.3 DOE
● Standard apps required NW Gateway
● Complex architecture
● Separate licensing required

SAP Offline Solutions: Sybase Unwired Platform

● Separate Sybase licensing required, both platform and
user


SAP NetWeaver Mobile 7.3

● SAP’s second mobile middleware attempt
● No SAP mobile apps, partner solutions only
● Initially SAP JAVA client, now native custom clients (.NET etc)
● Very flexible
● Great performance
● Growing install base
● Very good UI/UX design options
● Any mobile OS (custom native clients)
● No push technology
● Part of the SAP standard licensing + each
mobile user to have a SAP NetWeaver
Platform User License (PUL)


Connecting to SAP — Other Options

• SAP Interactive Forms by Adobe
• Good interface to non-SAP and/or external users, in email or
browser, offline but can do online lookup, etc.
• SAP NetWeaver Gateway 2.0
• Common OData/Atom interface to Enterprise Services, RFC, BAPI
• Must converge with NetWeaver Mobile and Sybase Unwired first
• SAP NetWeaver PI, custom adapters
• As interface and orchestration to third-party solutions
• IDoc
• Old school asynchronous data transfer
• SMS/MMS
• Micro apps or consumer interaction


Content

• Summary


Who has one?


Enterprise Mobility Strategy

Enterprise Mobility Strategy is just
a set of ground rules for the
mobile initiatives to act within.

● Vision outlines what the
organization wants to be
● Mission defines the fundamental
purpose of an organization or
an enterprise
● Strategy is a combination of the
goals for which the enterprise is
striving and the means by which
it is seeking to get there


Strategic maturity level

• The as-is situation

Most are here
Fully
integrated
Partly
integrated
(silos)
Disordered

Technology evaluation
• The next step?
Proof of Concept
Business case study


iEMS
Integrated Enterprise Mobility Strategy

Governance

Process & IT

Projects
Business Governance
Inventory
Portfolio Management i
Master Data Management
Service Management
Business
Stakeholder
Input Innovation Roadmap

Methodology
IT Services
Security Management
Device & Asset Management
Market Infrastructure Management Policies +
Assessment Guidelines

Managed Enterprise Mobility
Analyze Strategize Implement


Strategy Topics



A strategy must be fully integrated and dynamic
• Be process driven
• If your business processes are static you can decide on a static strategy =
simple and easy to govern
• If your business processes are dynamic and ever changing, your strategy
must support it = complex and more effort to govern
• Business and not technology must drive your strategy
• Decide on your strategy and let the business cases (ROI) drive it
forward and evolve it project after project

A strategy must be easy to understand and enforce
• Define a clear governance model and responsibilities
• Be firm in managing white collar solutions


Governing the Enterprise Mobility Strategy

• Your strategy will never be static (evolve or die)
• You must have a governance model to enable change
• Many parties have interest in the strategy
• Business lines (the users)
• IT infrastructure
• SAP Competence Center
• Operations and hosting
• Helpdesk services
• Tie into (or establish) an Enterprise
Architecture Group
• Empower the governance board
Management mandate is a must!


Identifying your business cases

• Look for boundaries or cutovers
• Process exits one system and continues into another
• Process goes onto paper or manual steps or returns
• Responsibilities or roles change, i.e., supervisor to
mechanic, internal to external partner
• Analyze CPU time vs. t-codes vs. departments or user groups
• Should any of those t-code actions be mobilized?
• Be changed from info pull (manually checking up) to push
(exceptions and alerts)?
• Helpdesk ticket data mining
• Look at processes where the user needs information to act and act
correctly (ie. credit check at point of sales)


Content

• Summary


It's not new
ideas that scare
me it's old ones

Thank you
hans.nygaard@logica.com
+45 2140 1241

Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to
clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and
technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the
London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com

SAP Enterprise Mobility @ Sapsa Vårimpuls 2012

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