SAP Enterprise Mobility @ Sapsa Vårimpuls 2012

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Enterprise Mobility – problem or possibility?
Today’s employees use mobile devices privately to network with friends, check their financial situation, access all their media, look up information, order food, taxis etc. And they are expecting their personal unplugged behaviors to carry into their work environment; they expect access to their professional network, company data and documentation and actionable information anywhere and anytime. The business value of enterprise mobility is evident to an employee!
For the employer (the SAP customer) it’s easy to see the problems in enterprise mobility; confusing technology requirements, new investments, increased operating costs, new security risks etc. The challenge of getting started on enterprise mobility in a controlled way is daunting to many organizations. In this session we will look at:
· Trends and drivers in Enterprise Mobility
· Navigating the SAP Enterprise Mobility technology landscape
· How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity.

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  • Enterprise Mobility – problem or possibility?Welcome!English, 45 min – speak faster - more understandable than in Swedish/Danish!Questions preferred at the end, but short clarification OK along the wayToday we use mobile devices privately to network with friends, check their financial situation, access all our media, look up information, order food, taxis etc. And we are expecting our personal unplugged behaviors to carry into our work environment; we expect access to our professional network, company data and documentation and actionable information anywhere and anytime. The business value of enterprise mobility is evident to an employee!For the employer (the SAP customer) it’s easy to see the problems in enterprise mobility; confusing technology requirements, new investments, increased operating costs, new security risks etc. The challenge of getting started on enterprise mobility in a controlled way is daunting to many organizations. In this session we will look at:Trends and drivers in Enterprise MobilityNavigating the SAP Enterprise Mobility technology landscapeHow to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity
  • Full services
  • ExamplesA workflow service and an app that lets you approve invoices from your iPhoneAn Adobe Interactive Form that is sent to your mailbox. You approve the invoice in the form on your smartphone and email it backA portal page that lets you log in from the browser on your tablet and approve pending invoicesA Duet/SharePoint web-part running in Outlook on your laptop, showing you pending invoice approvals
  • Enterprise mobility started with this right? Apple broke new ground with the iPad?I was watching TV in the US a few weeks ago and suddenly noticed this! So all credit to Steve Jobs and crew but someone else was 40 years ahead.
  • As mentioned this is about the new unique situation calledConsumerization of ITEmployees setting the agenda – expectations – attract and retain talentAlso some traditional, and more solid, business trends: Real Time Enterprise, Transparency, Financial crisis etc.Perfect example is my iPhone: utilities (CPH), information apps ($, stock), social media, communicationWhy don’t I have any Logica apps? We’ll actually I have a full page of them but that would ruin the point….
  • Connected and networking like never beforeViral sales and marketing channel
  • Here some stats on business trends
  • Android is dominating - but not in business. Young consumers prefer Android, cheaper than iOS devicesBlackberry has committed harakiri by lapsing on new developmentSymbian feature phones still big in Asia, Africa and South America.Ruggedized are WinMo 6.5 for a long time stillChristmas activations!
  • Only 12% are not doing anything with mobility71% are implementing 1-10 mobile apps
  • Right now the top areas that HAVE been mobilized are…Top priorities TO BE mobilized are…
  • So why not mobilize?
  • Top 3 that we meet again and again…
  • I mentioned Cloud storage but did you see this one coming?
  • So what happened to bring us where we’re at right now?But SAP mobility is definitely nothing new, but it’s going from being somewhat niche for SAP to being crucial.
  • Some consider IT the strategy but it’s only half -the strategy must be business driven and focused in order to succeed.
  • Most are here….Next step…
  • To create a EMS you will benefit greatly from a method and a structureThis 45 min session is not about how you create a strategy but please let me know afterwards if you have questions about this, it’s something we do for quite a few customers
  • A lot of topics, choose a selection for Strategy 1.0 - unless you are used to implementing comprehensive strategies
  • Now questions - a few minutes at leastFeel free to contact me
  • SAP Enterprise Mobility @ Sapsa Vårimpuls 2012

    1. 1. Enterprise Mobility -Problem or Possibility?Hans Nygaard
    2. 2. We are Logica• International business and technology services company• Extensive industry knowledge and technical core competences within a host of industries• 41.000 employees, primarily based in Europe• 3.000 SAP specialists dedicated to European businesses and 3.600 globally• Certified SAP AM and IM centres in Brazil, Europe and Australia• Operations in 41 countries from where we deliver Business Consulting, Systems Integration, Project- and Outsourcing Services across all industries and business functions• Listed on both the London Stock Exchange and Euronext (Amsterdam)© Logica 2012. All rights reserved
    3. 3. Global Reach – Local Presence• Global Center of Excellence for SAP Enterprise Mobility located at Logica’s Danish headquarters in Ballerup• Our CoE mobility team has in average 12 years of SAP experience and 6 years focused on mobility• We have extensive experience with improving business processes through mobile solutions• We have worked with Sybase Unwired and Afaria since 1999 and have delivered SAP Sybase services to more than 60.000 users• Of our 450 mobility consultants in Europe, 175 have extensive SAP and Sybase experience© Logica 2012. All rights reserved
    4. 4. Logica and Mobility Strategy & Business Hosting Consulting Business & Case Cloud Development Mobile Proof of Device Concepts Management Solution Application Design Management & Projects Mobile Technology Security Evaluation© Logica 2012. All rights reserved No. 4
    5. 5. Content • Trends and drivers in Enterprise Mobility • Navigating the SAP Enterprise Mobility technology landscape • How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity • Summary© Logica 2012. All rights reserved No. 5
    6. 6. Content • Trends and drivers in Enterprise Mobility • Navigating the SAP Enterprise Mobility technology landscape • How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity • Summary© Logica 2012. All rights reserved No. 6
    7. 7. Definition of Mobility―Mobile computing, a generic term describing one’s ability to usetechnology untethered, but often used to refer to access toinformation or applications from occasionally-connected, portable,networked computing devices.‖Source: Wikipedia© Logica 2012. All rights reserved No. 7
    8. 8. Definition of Mobility Our enterprise mobility definition All enterprise business services that can be provided from a mobile device The business process is extended from core SAP systems to a mobile platform Broaden your scope to include all the mobile possibilities and technical components available today© Logica 2012. All rights reserved No. 8
    9. 9. Definition of Mobility2007 Late 60’ties2010© Logica 2012. All rights reserved No. 9
    10. 10. Trends: There’s an App for that + BYOD© Logica 2012. All rights reserved
    11. 11. Trends: Behaviours Unplugged Should I buy a MacBook pro or a MacBook Air? We’re looking for a non-gluten and vegetarian Where is the closest restaurant stone-baked pizza place?© Logica Business Consulting 2012. All rights reserved
    12. 12. Trends: Social Media 500 mio. users - 11 new accounts per second 800+ mio. users 2 mio users, 80% of Fortune 500 150 mio. members An average employee spends 28 minutes per day on social media The new cigarette break February 2012 numbers© Logica Business Consulting 2012. All rights reserved No. 12
    13. 13. Trends: the next Game Changer ...? Siri© Logica Business Consulting 2012. All rights reserved
    14. 14. Market Trends and Drivers How important do you view Enterprise Mobility to your companys future success? 1% 4% 15% 44% Not important Somewhat important Important 36% Very important Critical Source: Netcentric Strategies LLC, October 2011© Logica 2012. All rights reserved No. 14
    15. 15. Market Trends and Drivers Source: Gartner 2011Smartphone market share – Q4 2011 WP7 & Others 2% WinMo 1% RIM 2% 9% Android iOS 51% 24% Devices activated 24-25/12 2011: Symbian  iOS: 3,1m 11%  Android: 3,7mRuggedized devices are dominated by© Logica 2012. All rights reserved No. 15
    16. 16. Market Trends and Drivers Source: insiderRESEARCH, February 2012 (global study)© Logica 2012. All rights reserved Footer appears here No. 16
    17. 17. Market Trends and Drivers Source: insiderRESEARCH, February 2012 (global study)© Logica 2012. All rights reserved Footer appears here No. 17
    18. 18. Mobility & Security Source: Kelton Research Jan 2011, sponsored by Sybase© Logica 2012. All rights reserved No. 18
    19. 19. Security Issues – Top 3• Transmitting data • Encryption on WWAN/WLAN • Exposing central systems to the Internet• Storing data locally • Legal implications • Industrial espionage • Tracking data • Data on flash memory • Encryption• BYOD management • Identity management • User authentication • Enforcing password strength • Virus, malware, spyware, hacking protection© Logica 2012. All rights reserved No. 19
    20. 20. Bring Your Own App?• Users will use whatever tool is on the app store or internet in general to solve their need to work smarter on the go Example: • bi.ondemand.com lets you upload spreadsheet data to the cloud and manipulate it on BO Explorer Mobile for iPad • Pretty cool - and free (until a certain row number)© Logica 2012. All rights reserved No. 20
    21. 21. Content • Trends and drivers in Enterprise Mobility • Navigating the SAP Enterprise Mobility technology landscape • How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity • Summary© Logica 2012. All rights reserved No. 21
    22. 22. SAP Mobility Status• SAP acquired Sybase in Jan 2011 at $5.8 billion. The investment must be capitalized and the global SAP organization is being driven extremely hard on this• Mobility hype cycle - ‖Peak of Inflated Expectations‖• All SAP partners see the opportunity window and are reacting• The truly experienced skill base is very small - many partners are starting on the school bench© Logica 2012. All rights reserved No. 22
    23. 23. SAP Mobility History • 1990’ties, the birth of WiFi • 1999 SAP Console part of 4.6B, on-line access • 2000 PDA platforms mature with Windows Pocket PC (CE 3.0) • 2003 GPRS mobile data networks common • 2003 SAP ITS Mobile for on-line use • 2004 SAP’s first offline architecture SAP NetWeaver® Mobile Infrastructure 2.5, not very good • 2006 3G mobile data networks common • 2007 Apple launches first iPhone • 2009 New offline integration platform: SAP NetWeaver Mobile 7.1 (7.3 in ramp-up) • 2011 SAP acquires Sybase, new tools, new app strategy© Logica 2012. All rights reserved No. 23
    24. 24. Connecting to SAP Database Server WLAN Mobile Enterprise Service WWAN WAN Firewall Reverse Sybase Relay Sybase Unwired NetWeaver Proxy Server Server Gateway SAP Application server USB Database Server Sybase Afaria MDM© Logica 2012. All rights reserved No. 24
    25. 25. Mobile DevicesDefinition: A mobile device is any handheld unit using amobile OS© Logica 2012. All rights reserved No. 25
    26. 26. Mobile Applications - UI and UXYou can’t buy a 100% standard solutionUI must be adapted to your process and your specific use 22” ¼ VG ASAP GUI needs to please all — not possible on a 3.5‖ screen© Logica 2012. All rights reserved No. 26
    27. 27. Connecting to SAPThere is a number of ways to connect to ERP processes, they can bedivided into:• Online: Access directly and synchronous, store no data locally• Offline: Access indirectly and asynchronous, cache or store data locally• Hybrid: Access by other means, misc. data strategies© Logica 2012. All rights reserved No. 27
    28. 28. Connecting to SAP — Online ● Sybase Unwired Platform ● ITS Mobile (+ voice picking) ● Mobile Web Dynpro for JAVA ● SAP Portal on Device ● SAP Console ● GuiXT Mobile ● Web Dynpro for ABAP (Windows CE platforms only) ● jQuery Mobile Framework ● HTML5 ● NW Gateway 2.0 direct webservices ● …© Logica 2012. All rights reserved No. 28
    29. 29. Connecting to SAP — Offline● SAP Sybase Unwired Platform● SAP NetWeaver Mobile 7.3● SAP Mobile Infrastructure 2.5© Logica 2012. All rights reserved No. 29
    30. 30. SAP Offline Solutions: Sybase Unwired Platform● A full middleware platform (MEAP)● Very flexible● Good performance● Up to date UI/UX design options● Multi-platform: Runs on Windows Mobile, RIM (BlackBerry), iOS (iPhone/iPad) Android and HTML5● Push technology● Complex orchestration & distribution requires NWM 7.3 DOE● Standard apps required NW Gateway● Complex architecture● Separate licensing required© Logica 2012. All rights reserved No. 30
    31. 31. SAP Offline Solutions: Sybase Unwired Platform● Separate Sybase licensing required, both platform and user© Logica 2012. All rights reserved No. 31
    32. 32. SAP NetWeaver Mobile 7.3 ● SAP’s second mobile middleware attempt ● No SAP mobile apps, partner solutions only ● Initially SAP JAVA client, now native custom clients (.NET etc) ● Very flexible ● Great performance ● Growing install base ● Very good UI/UX design options ● Any mobile OS (custom native clients) ● No push technology ● Part of the SAP standard licensing + each mobile user to have a SAP NetWeaver Platform User License (PUL)© Logica 2012. All rights reserved No. 32
    33. 33. Connecting to SAP — Other Options• SAP Interactive Forms by Adobe • Good interface to non-SAP and/or external users, in email or browser, offline but can do online lookup, etc.• SAP NetWeaver Gateway 2.0 • Common OData/Atom interface to Enterprise Services, RFC, BAPI • Must converge with NetWeaver Mobile and Sybase Unwired first• SAP NetWeaver PI, custom adapters • As interface and orchestration to third-party solutions• IDoc • Old school asynchronous data transfer• SMS/MMS • Micro apps or consumer interaction© Logica 2012. All rights reserved No. 33
    34. 34. Content • Trends and drivers in Enterprise Mobility • Navigating the SAP Enterprise Mobility technology landscape • How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity • Summary© Logica 2012. All rights reserved No. 34
    35. 35. Who has one? Source: insiderRESEARCH, February 2012 (global study)© Logica 2012. All rights reserved No. 35
    36. 36. Enterprise Mobility StrategyEnterprise Mobility Strategy is justa set of ground rules for themobile initiatives to act within. ● Vision outlines what the organization wants to be ● Mission defines the fundamental purpose of an organization or an enterprise ● Strategy is a combination of the goals for which the enterprise is striving and the means by which it is seeking to get there© Logica 2012. All rights reserved No. 36
    37. 37. Strategic maturity level• The as-is situation Most are here Fully integrated Partly integrated (silos) Disordered Enterprise Mobility Strategy Technology evaluation• The next step? Proof of Concept Business case study© Logica 2012. All rights reserved
    38. 38. Enterprise Mobility Strategy iEMS Integrated Enterprise Mobility Strategy Governance Process & IT Projects Business Governance Inventory Portfolio Management i Master Data Management Service Management Business Stakeholder Input Innovation Roadmap Methodology IT Services Security Management Device & Asset Management Market Infrastructure Management Policies + Assessment Guidelines Managed Enterprise Mobility Analyze Strategize Implement© Logica 2012. All rights reserved No. 38
    39. 39. Strategy Topics© Logica 2012. All rights reserved No. 39
    40. 40. Enterprise Mobility StrategyA strategy must be fully integrated and dynamic• Be process driven • If your business processes are static you can decide on a static strategy = simple and easy to govern • If your business processes are dynamic and ever changing, your strategy must support it = complex and more effort to govern• Business and not technology must drive your strategy• Decide on your strategy and let the business cases (ROI) drive it forward and evolve it project after projectA strategy must be easy to understand and enforce• Define a clear governance model and responsibilities• Be firm in managing white collar solutions© Logica 2012. All rights reserved No. 40
    41. 41. Governing the Enterprise Mobility Strategy• Your strategy will never be static (evolve or die)• You must have a governance model to enable change• Many parties have interest in the strategy • Business lines (the users) • IT infrastructure • SAP Competence Center • Operations and hosting • Helpdesk services• Tie into (or establish) an Enterprise Architecture Group• Empower the governance board Management mandate is a must!© Logica 2012. All rights reserved No. 41
    42. 42. Identifying your business cases• Look for boundaries or cutovers • Process exits one system and continues into another • Process goes onto paper or manual steps or returns • Responsibilities or roles change, i.e., supervisor to mechanic, internal to external partner• Analyze CPU time vs. t-codes vs. departments or user groups • Should any of those t-code actions be mobilized? • Be changed from info pull (manually checking up) to push (exceptions and alerts)?• Helpdesk ticket data mining • Look at processes where the user needs information to act and act correctly (ie. credit check at point of sales)© Logica 2012. All rights reserved No. 42
    43. 43. Content • Trends and drivers in Enterprise Mobility • Navigating the SAP Enterprise Mobility technology landscape • How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity • Summary© Logica 2012. All rights reserved No. 43
    44. 44. Its not newideas that scareme its old ones
    45. 45. Thank you hans.nygaard@logica.com +45 2140 1241Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing toclients around the world, including many of Europes largest businesses. Logica creates value for clients by successfully integrating people, business andtechnology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both theLondon Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com

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