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Problem Log Sw Resolution

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Problem Log Sw Resolution

Problem Log Sw Resolution

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  • 1. Problem Reporting Form / Log Life-Cycle request for a resolution of code and application system More information of the Implementation Methodology may be found by contacting: Orlando Moreno,PMP. 408.656.2498 omoreno@hotmail.com omoreno@hotmail.com Page 1 of 2 InputFile.doc
  • 2. Problem Reporting Form Issue Number: (Press F1 to see options) GN- 1 Client Provided Details Contact Information Customer Name: Customer ID: Customer Contact: Contact Phone: Contact E-Mail Contact Fax: Details of Problem Priority Level: 1 - Critical Customer Ref#: Date Reported: Issue Environment: Production Application: Unknown Mod # (if applicable): Library Name: Library Date: Release: ICBS: ABT: CRS: Other: Description of Problem All problems reported must include an example of the issue and print screens. Also if applicable, please provide details for accounts affected in the places provided below. Detailed Description of Problem Attach Print Screen(s) in this cell Account Number Actual Result Expected Result Resolution Root Cause: If Base Code selected, enter ACMS#: Date CMS Submitted: If Other selected, enter description: Description of Resolution Attach Print Screen(s), if any, in this cell Problem Tracking Fiserv Customer Resource Assigned: Resolution Accepted By: Date Resolution Delivered: Date Closed: Resolution Delivered To: omoreno@hotmail.com Page 2 of 2 InputFile.doc