Официальные сайты 50 штатов США обзор 2010 "Центр Цифрового Правительства"

1. state of the portal:
A Review of the 50 States’
Online Offerings

2. Table of Contents
Introduction........................................................................................................ 4
. State.of.the.Portal:.Kentucky............................................................................. 38
State.of.the.Portal:.Alabama................................................................................ 6 State.of.the.Portal:.Louisiana............................................................................. 40
State.of.the.Portal:.Alaska................................................................................... 8.
. State.of.the.Portal:.Maine.................................................................................. 42
State.of.the.Portal:.Arizona................................................................................ 10. State.of.the.Portal:.Maryland............................................................................. 44
State.of.the.Portal:.Arkansas............................................................................. 12. State.of.the.Portal:.Massachusetts.................................................................... 46
.
State.of.the.Portal:.California............................................................................. 14 State.of.the.Portal:.Michigan............................................................................. 48
State.of.the.Portal:.Colorado.............................................................................. 16 State.of.the.Portal:.Minnesota........................................................................... 50
.
State.of.the.Portal:.Connecticut......................................................................... 18 State.of.the.Portal:.Mississippi........................................................................... 52
State.of.the.Portal:.Delaware............................................................................. 20 State.of.the.Portal:.Missouri. ............................................................................. 54
.
State.of.the.Portal:.Florida................................................................................. 21 State.of.the.Portal:.Montana.............................................................................. 56
State.of.the.Portal:.Georgia................................................................................ 24 State.of.the.Portal:.Nebraska. ........................................................................... 58
.
State.of.the.Portal:.Hawaii................................................................................. 26
State.of.the.Portal:.Idaho................................................................................... 28
State.of.the.Portal:.Illinois.................................................................................. 30
State.of.the.Portal:.Indiana................................................................................ 32
State.of.the.Portal:.Iowa.................................................................................... 34
.
State.of.the.Portal:.Kansas................................................................................ 36
.
2

3. Table of Contents
State.of.the.Portal:.Nevada................................................................................ 60 State.of.the.Portal:.Vermont. ............................................................................. 94
.
State.of.the.Portal:.New.Hampshire.................................................................. 62 State.of.the.Portal:.Virginia................................................................................ 96
State.of.the.Portal:.New.Jersey.......................................................................... 64 State.of.the.Portal:.Washington......................................................................... 98
.
State.of.the.Portal:.New.Mexico........................................................................ 66
. State.of.the.Portal:.West.Virginia...................................................................... 100
State.of.the.Portal:.New.York............................................................................. 68 State.of.the.Portal:.Wisconsin.......................................................................... 102
State.of.the.Portal:.North.Carolina..................................................................... 70 State.of.the.Portal:.Wyoming........................................................................... 104
State.of.the.Portal:.North.Dakota....................................................................... 72
State.of.the.Portal:.Ohio.................................................................................... 74
.
State.of.the.Portal:.Oklahoma............................................................................ 76
State.of.the.Portal:.Oregon................................................................................ 78
.
State.of.the.Portal:.Pennsylvania....................................................................... 80
State.of.the.Portal:.Rhode.Island....................................................................... 82
State.of.the.Portal:.South.Carolina..................................................................... 84
State.of.the.Portal:.South.Dakota....................................................................... 86
State.of.the.Portal:.Tennessee........................................................................... 88
State.of.the.Portal:.Texas................................................................................... 90
State.of.the.Portal:.Utah.................................................................................... 92
3

4. Introduction
“The. state. of. the. state. portal. is. strong.”. It. is. a. paraphrase. of. the. annual.  Resiliency:.The.ability.of.portals.to.sustain.themselves.independent.of.the.
assessments.by.chief.government.executives.during.state.of.the.union.and.state. general.fund.—.now.a.characteristic.of.half.of.all.state.portals.—.during.
of.the.state.addresses,.and.backed.by.a.decade-and-a-half.long.track.record.in. the.e-government.era.(which.has.been.subject.to.two.major.economic.
delivering.value.to.citizens,.businesses.and.government. downturns.since.1996);.and,
State.government.Internet.portals.first.appeared.in.the.mid-1990s..Even.in.their.  Relevance:.The.degree.to.which.the.portal.provides.a.full.suite.of.useful.
earliest. days,. portal. sites. provided. an. entrance. into. other. sites. on. the. Internet. secure.transactions.across.agencies.and.(to.the.extent.practicable).across.
(particularly.those.offered.by.other.public.agencies).with.a.view.to.meeting.the. jurisdictional.lines.
metaphorical.aspirations.of.being.a.“grand.entrance”.to.government. Cross.boundary.applications.and.infrastructure.sharing.is.particularly.noteworthy.
Like.state.capitol.buildings,.state.portals.represent.a.declaration.of.the.values. insofar. as. their. potential. to. change. the. cost. structure. of. service. delivery.. Such.
and.aspirations.of.a.particular.people.at.a.particular.time..In.state.capitols,.they. efforts.also.take.advantage.of.two.particular.strengths.of.the.Internet:.(a).knitting.
were.chiseled.in.stone..Portals.are.admittedly.more.tactical.—.with.chisels.and. things.together.at.the.edges,.and.(b).delivering.on.the.promise.of.shared.services.
stone.being.replaced.by.widgets.and.apps.—.but.they.share.with.their.historical. —.build.it.once,.build.it.anywhere,.just.not.everywhere.
predecessors.the.intent.to.maintain.an.outpost.for.doing.the.public’s.business,. The. act. of. putting. Internet. tools. in. the. hands. of. public. employees. who. have.
with.the.added.benefit.of.collapsing.geographical.barriers.and.making.government. a. service. to. deliver. or. a. problem. to. solve. has. been. a. catalyst. for. innovation.
available. at. the. time. and. place. of. the. citizen’s. choosing.. As. I. wrote. almost. a. across.the.states..In.pointing.to.the.dozens.of.online.transactions.in.some.states,.
decade.ago,.there.is.a.special.nature.to.government.portals..“Just.as.the.capitol. hundreds.in.others.and.over.a.thousand.in.still.others,.it.is.not.the.intent.here.to.
is.the.most.carefully.maintained.real.estate.in.a.state,.the.portal.needs.that.same. set.off.an.e-government.arms.race.among.states..Instead,.it.simply.illustrates.that.
level.of.care.and.attention.”1 states.have.found.different.ways.to.provide.services.that.are.useful.to.the.publics.
This.compendium.from.the.Center.for.Digital.Government.provides.a.50-state. they.serve.in.ways.that.are.consistent.with.their.respective.histories,.priorities.and.
view.of.how.far.states.have.come.in.realizing.those.aspirations..In.the.pages.that. ways.of.getting.things.done.
follow,.you.will.find.an.at-a-glance.view.of.each.portal.and.its.chief.attributes..The. Portals.and.the.applications.behind.them.are,.by.definition,.a.fluid.environment..
categories.are.intended.to.provide.indicators.of: That.is.fluid.as.in.a.river.that.has.changed.as.soon.as.one.takes.a.sample..With.that.
 Reach:.How.many.providing.agencies,.how.many.users.consuming.
the.service;
 Recent:.When.was.the.last.content.update,.the.last.feature,.widget.or.app.
added,.the.last.refresh.to.the.underlying.technology,.and.the.platform.
expanded.to.include.mobile.and.other.channels;
 Responsiveness:.How.portals.have.adapted.to.emerging.needs.and.interests.
—.including.but.not.limited.to.transparency.and.sustainability,.and.the.
channels.used.to.provide.customer.service.assistance;
 Reliability:.How.personally.identifiable.information.and.transaction.data.is.
held.securely.to.support.trustworthy.end-to-end.transactions;
4

5. Introduction
caveat,.it.is.useful.to.take.a.measure.of.the.digital.river.even.if.it.is.only.a.moment- there.are.three.innovations.that.point.to.the.kind.of.thinking.that.will.help.elevate.
in-time. snapshot. because. it. is. a. measure. of. all. that. has. happened. to. date. and. the.portal.to.the.grandeur.of.the.capitol.dome.while.finding.new.ways.to.be.useful.
provides.indications.of.what.is.likely.to.come..Consider,.for.example,.that: in.a.rapidly.changing.environment.
 98.percent.of.states.offer.some.combination.of.online.business.and.personal. Texas.gov,. relaunched. in. mid-2010,. has. embraced. search. as. primary.
tax.filing; navigation.—.recognizing.that.search.is.often.the.first.choice.of.users.in.finding.
 92.percent.of.states.give.automobile.owners.an.online.option.for.renewal. the.information.and.applications.they.need..Beyond.search,.the.site’s.navigation.
license.plates; is.simplified.into.four.verbs.—.Do..Discover..Connect..Ask.
 86.percent.of.states.offer.online.business.registration.services,.a.growing. A.year.earlier,.Utah.gov.serves.up.a.location-aware.customized.front.page.for.
number.of.which.take.an.all-agency.one-stop.approach.to.collecting. every.user.in.the.state..Using.GeoIP.technology,.the.portal.identifies.the.location.
information.one.time.and.using.it.many.times.to.meet.previously.discrete. with.which.a.visitor’s.computer.is.associated,.and.displays.links.to.the.information.
licensing.or.registration.requirements; most.relevant.to.that.location.
 78.percent.of.states.let.residents.make.online.requests.for.copies.of.birth,. Washington.state.has.long.provided.multilingual.versions.of.its.access.wa.gov.
death,.marriage,.divorce.and.adoption.certificates; portal.—.six.in.all,.including.Spanish.and.the.languages.of.its.pan-Pacific.trading.
partners. in. Asia.. More. recently,. the. office. of. the. Secretary. of. State’s. Digital.
 72.percent.of.states.have.launched.transparency.sites.to.provide.visibility. Archives. began. providing. audio. searches. of. recordings. of. legislative. hearings.
into.how.they.spend.taxpayer.money,.a.growing.number.of.which.provide.a. dating.back.to.1973..It.is.not.hard.to.imagine.how.such.services.would.surface.
transaction-by-transaction.checkbook.feature; information.that.would.otherwise.be.lost.in.countless.hours.of.audio.files.
 58.percent.of.states.accept.payments.for.fines.online; In.reading.through.the.compendium,.remember.that.none.of.this.existed.less.
 The.same.percentage.(58%).offer.interactive.customer.service.online,. than.two.decades.ago.and.all.of.it.was.done.in.record.time.when.compared.to.
including.24/7.live.chat.in.a.significant.number.of.states; the.wide-.scale.adoption.of.other.media.or.delivery.channels..Moreover,.they.are.
not. only. all. still. standing. in. the. wake. of. a. pair. of. severe. public. sector. revenue.
 Just.under.half.(48%).of.states.also.offer.a.mobile.site.for.the.convenience.
recessions.but.portals.have.proven.their.value.as.states.relied.on.them.to.extend.
of.smart.phone.users.
services.at.a.time.when.they.cannot.afford.to.do.it.any.other.way.
The.rise.of.mobile.apps.is.instructive.as.governments.look.to.the.future..If.we.
Importantly,.the.work.done.to.date.provides.a.foundation.for.what.comes.next.
have.perfected.e-Government,.we.have.perfected.it.only.to.the.desktop.or.laptop.
—. some. of. which. the. outlines. we. can. see. and. some. that. will. arrive. the. way.
experience..As.mobile.devices.become.the.preferred.way.to.access.information.
the.future.usually.does..Someone.will.imagine.it..Then.we.will.get.down.to.the.
and. conduct. transactions,. online. government. will. need. to. adapt. to. delivering.
business.of.building.it.
essential. information. and. irreducibly. complex. transactions. to. a. small. screen,.
which. more. often. than. not. will. be. used. on. a. street. corner,. in. a. coffee. shop. or. Paul.W..Taylor
some.other.uncontrolled.environment. Chief.Strategy.Officer,.e.Republic,.Inc.
Senior.Advisor,.Center.for.Digital.Government
A.final.note..There.is.risk.to.singling.out.a.small.handful.of.applications.in.a.
universe.of.states.that.have.all.amassed.a.noteworthy.body.of.work..That.said,. 1 Paul W. Taylor, The Dome as Portal, Special supplement to Government Technology, March 2002.
5

6. State of the Portal: Alabama
www.alabama.gov
WHAT’S HAPPENING ON THE PORTAL
The Alabama.Gov portal is mobile device friendly. Upon loading the portal on a mobile device browser,
the user is seamlessly presented with key online services at his or her fingertips, including license
renewals and professional license verifications. Alabama also offers iPhone apps that provide access to
the portal’s 165-plus online services, state maps, a state directory and emergency alerts.
QUICK FACTS
 165+ online services
FUNDING  65 state agencies participate in the
portal
What does the e-Government GOVERNANCE  25 online services launched in 2009;
27 launched in 2008
program funding include? The state of Alabama e-Government
 Over 5.4 million transactions processed
program is deployed through a public- in 2009; over 3.4 million in 2008
 Website redesign
private partnership. The state contracts
 Enterprise services (CMS, search, payments, with a private sector company to serve  Less than 1 transaction per capita in
customer service) 2009 and 2008
as its solution provider. The state’s
 Application development e-Government program is managed  Over $229 million in transactions for
 Marketing and promotion, including marketing to through the Information Services Division 2009; over $152 million in 2008
promote online services from the Department of Finance and  63 local websites accessible through
reports to Finance Director Bill Newton. A state portal (provides links for counties)
special board was created to oversee the  Portal home page last redesigned in
How is the e-Government state’s e-Government program and the May 2010
program primarily funded? board has public representation.
 Last technology refresh in August 2010
 Self-funded using transaction fees
SECURITY
 PCI DSS certified
RECENT RECOGNITION  PA DSS certified
The state of Alabama ranked 3rd in the 2010 Center for Digital Government’s Best of the Web award program and  SOX
was a finalist in 2009. In the 2008 Brookings Institution/Brown University eGovernment Survey, the state ranked  Verizon Cybertrust certified
8th. Juggle.com listed Alabama.gov as a Top Government Website.
 e-Government training is provided to
6
agency personnel

7. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other  Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 1 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 2 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 3

Provide non-profit/NGO information 
ONLINE SERVICES 1 FAQs are offered on the site.
2 The state has a recovery website at http://recovery.alabama.gov.
Professional licensing  3 Podcasts
7

8. State of the Portal: Alaska
www.alaska.gov
WHAT’S HAPPENING ON THE PORTAL
The Alaska Checkbook Online allows constituents to search for and download statewide
expenditure data dating back to 2008. In the spirit of transparency, the state also provides the
contact data for the agency contact responsible for the data.
No data available for the
following categories:
FUNDING
RECENT RECOGNITION GOVERNANCE
Alaska ranked 15th in the 2008 Brookings Institution/Brown University
eGovernment Survey. QUICK FACTS
SECURITY
8

9. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other  Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 1 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 2 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 
Provide non-profit/NGO information 
ONLINE SERVICES 1 The state has a recovery website at http://www.gov.state.ak.us/omb/10_omb/budget/IndexEconomicStimulus.htm.
2 There is not a website that offers multi-government online transactional services; however, under the Resident tab,
there are links to federal, state and local Web pages, http://www.alaska.gov/residentHome.html.
Professional licensing 
9

10. State of the Portal: Arizona
www.az.gov
WHAT’S HAPPENING ON THE PORTAL
The state of Arizona is increasing its use of online citizen services. In February, the Arizona Game and Fish Department
launched an online service to enable the purchase of hunting and fishing licenses, specialty stamps, and temporary
licenses for non-residents.
QUICK FACTS
 55 online services
 75 state agencies participate in the
FUNDING portal
 7 online services launched in 2009
The 2009 e-Government budget and spend was
$3.1 million and 1.5 full-time employees work for the GOVERNANCE  $17 million in transactions for 2009
e-Government program. Agencies pay a private sector  Links to all Arizona local government
company for e-Government applications. The state of Arizona e-Government
websites are available through the
program is deployed through a private state portal
sector partner and run by the Government
 Portal home page last redesigned
What does the e-Government Information Technology Agency (GITA).
Chad Kirkpatrick, Arizona state CIO in 2009
program funding include? and director of GITA, and GITA Digital  Last technology refresh in 2007
 Website redesign Government Services Manager Andy  The state has a decentralized content
Miller are in charge of the program. management system
 Enterprise services
 Application development
 Marketing and promotion, including marketing
to promote online services
How is the e-Government
program primarily funded? SECURITY
 Self-funded using transaction fees
 PCI DSS certified
 Some projects are agency-funded
 SOX
 e-Government training is provided to
agency personnel as requested
RECENT RECOGNITION
Arizona ranked 13th in the 2008 Brookings Institution/Brown University eGovernment Survey.
10

11. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other  Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Data Portal  Utility payments 
Other 1  Driver record monitoring 
GREEN SOCIAL MEDIA
Green site  Twitter 
Track efficiency, cost savings, CO2 reduction  Facebook 
CROSS-BOUNDARY Video 
Offer multi-agency services  Photo sharing 
Offer multi-government services  RSS feeds 
Provide local government information  Blogging 
Provide federal government information  Media portals 
Provide non-profit/NGO information  Other 2

ONLINE SERVICES 1 The state has a recovery website at http://az.gov/recovery.
2 LinkedIn
Professional licensing 
11

12. State of the Portal: Arkansas
www.arkansas.gov
WHAT’S HAPPENING ON THE PORTAL
Arkansas has recently deployed secure payment processing services on mobile devices. In 26 counties
across the state, citizens can submit secure mobile payments via any mobile device for inmate trust
account deposits, probation and parole supervision, restitution payments and property tax payments.
The Arkansas.gov mobile website has processed more than 2,000 payments for various state and local
government services since its launch.
QUICK FACTS
 1,100 online services
FUNDING  252 state agencies participate in
the portal
What does the e-Government GOVERNANCE  80 online services launched in 2009;
61 launched in 2008
program funding include? The state of Arkansas e-Government
 3.9 million transactions processed in
program is deployed through a public- 2009; 3.3 million in 2008
 Website redesign
private partnership. The Information
 Enterprise services Network of Arkansas Board (INA) is  1.4 transactions per capita in 2009
 Application development charged with managing the portal and  $1.2 billion in transactions for 2009;
 Marketing and promotion, including marketing e-Government for the state of Arkansas $852 million in 2008
to promote online services and its agencies and reports to Chairman  78 local websites accessible through
Peggy Gram. The board consists of six state portal
public sector members and six private
How is the e-Government sector members. INA contracts with a
 110 local services available through
state portal
program primarily funded? private sector company to provide a self-
 Portal home page last redesigned in
funded e-Government portal and services.
 Self-funded using transaction fees June 2010
 Last technology refresh in April 2010
 The state has a centralized content
management system
RECENT RECOGNITION
Arkansas ranked 2nd in the 2010 Center for Digital Government’s Best of the Web award program and was a finalist in 2009 and 2008.
The state has received many accolades from the Center for Digital Government’s Digital Government Achievement Awards.1 The state SECURITY
also ranked 14th in the 2008 Brookings Institution/Brown University eGovernment Survey. In addition, the Arkansas.gov State Portal and
Payment Processor Security Initiative received first place from the National Electronic Commerce Coordinating Council in 2008 and has  PCI DSS certified  e-Government
been named a Top Government Website by Juggle.com.  PA DSS certified training is
provided to
12
1 The Mobile.Arkansas.gov website received honorable mention in 2010 for the Government-to-Citizen State Government category; Office of State Procurement – Professional Consulting  SOX agency personnel
Services Online Contract and Amendment Submission Application also received honorable mention in 2010 for the Government-to-Business category; the state’s Recovery website and
iPhone application were winners in the Government-to-Citizen State Government category for 2009.

13. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other 1
 Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 2 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 3

Provide non-profit/NGO information 
ONLINE SERVICES 1 Applications are designed for any smart phone.
2 The state has a recovery website at http://recovery.arkansas.gov.
Professional licensing  3 Podcasts
13

14. State of the Portal: California
www.ca.gov
WHAT’S HAPPENING ON THE PORTAL
With a new mobile site and more than 40 applications designed for mobile devices, finding just one noteworthy element
of California’s site is a difficult task. The state recently launched a news aggregation hub, news.ca.gov, that pulls
content from more than 200 sources across state departments and agencies into one place. The state has created a
one-stop information portal that enables citizens to easily access real-time data.
QUICK FACTS
 700+ online services
 100 percent of state agencies participate
FUNDING in the portal
 The portal links to local government
The Office of the CIO funds the e-Government efforts as
needed. Agencies pay for the applications and a webmaster
GOVERNANCE services
 Portal home page last redesigned in
user group volunteers their time to work for the program. May 2010
The state of California’s e-Government
program is deployed using mostly state  Last technology refresh in May 2010
What does the e-Government resources and the program is managed
by the Office of the CIO. The program
 The state has a decentralized content
management system
program funding include? reports to Director of eServices Carolyn
 Website redesign  Marketing and promotion, Lawson and Dane Wilson, manager of the
 Enterprise services including marketing Office of Technology – Web Services.
 Application development to promote online services
How is the e-Government
program primarily funded?
 Agency-funded
SECURITY
 PCI DSS certified1
 PA DSS certified2
RECENT RECOGNITION  SOX3
 e-Government training is provided to
California has received accolades for its portal through the Center for Digital Government’s Best of the Web award program, receiving webmaster user group
1st place in 2010, 2nd place in 2009 and 3rd place in 2008. The state also received a 2010 Top Government Website Award from
Juggle.com and won the 2010 Sunny Awards for best state and local government websites for transparency. California’s portal has
been honored with three Center for Digital Government Digital Government Achievement Awards since 2008 and was ranked 4th in the
14 2008 Brookings Institution/Brown University eGovernment Survey.

15. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other  Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 4 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 5 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 6 
Provide non-profit/NGO information 
ONLINE SERVICES 1 Certified by individual application as needed. OTS is pursuing 4 The state has a recovery website at http://www.recovery.ca.gov.
a PCI certification as an organization, but the site itself is not 5 The state tracks efficiency, cost savings and CO2 reduction at
Professional licensing  certified. It is just a point to the application. CoolCalifornia.org (NGO partnership).
2 Individual application certified 6 Four Square, wikis, podcasts 15
3 Individual application certified

16. State of the Portal: Colorado
www.colorado.gov
WHAT’S HAPPENING ON THE PORTAL
The state of Colorado’s My Neighborhood application allows users to enter their location and
find airports, schools, hospitals, and government offices — among other things — on an
interactive map. Users can pinpoint which places are closest to their current location.
QUICK FACTS
FUNDING  53 online services launched in 2009;
57 launched in 2008
What does the e-Government GOVERNANCE  3.5 million transactions processed in
2009; 3.4 million in 2008
program funding include?
No data available  $93.9 million in transactions in 2009;
 Website redesign
$46 million in 2008
 Enterprise services
 Application development  .70 transactions per capita in 2009
 Marketing and promotion, including marketing to  Portal home page last redesigned
promote online services in June 2008
 Last technology refresh in
How is the e-Government June 2005
program primarily funded?  The state has a centralized content
management system
 Self-funded using transaction fees
RECENT RECOGNITION SECURITY
In 2010, the state of Colorado’s Tax Tracks was recognized as a winner in the Government-
to-Citizen State Government category as a part of the Center for Digital Government’s Digital  PCI DSS certified
Government Achievement Awards. The portal also received a 2010 Top Government Website
Award by Juggle.com. The state of Colorado portal ranked 5th in CDG’s Best of the Web awards
in 2009 and was named a finalist in 2008. The state also ranked 12th in the 2008 Brookings
Institution/Brown University eGovernment Survey.
16

17. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other 1
 Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 1 
SOCIAL MEDIA
GREEN
Twitter 
Green site 2 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 4

Provide non-profit/NGO information 
ONLINE SERVICES 1 Blackberry
2 The state has a recovery website at http://www.colorado.gov/recovery.
3 Visit http://rechargecolorado.com/.
Professional licensing  4 Podcasts
17

18. State of the Portal: Connecticut
www.ct.gov
WHAT’S HAPPENING ON THE PORTAL
In August 2010, the state of Connecticut Department of Motor Vehicles launched a new online system for citizens to
determine whether a vehicle is properly registered in the state. The state has recently eliminated vehicle registration
stickers and estimates that this modernization effort will save $400,000 annually by reducing the paperwork involved in
the renewal process.
QUICK FACTS
 78 state agencies participate in
the portal
 200,000 transactions processed in
FUNDING 2010
Four full-time employees work for the e-Government program. GOVERNANCE  .06 transactions per capita in 2009
 Portal home page last redesigned
In Connecticut, there is no formal
How is the e-Government governance of the e-Government in September 2009
program primarily funded? program. Every agency maintains its  Last technology refresh in 2008
own website, which is hosted on the
 Agency-funded  The state has a centralized
state’s content management system.
Each agency deploys its website using content management system
its own budget.
SECURITY
RECENT RECOGNITION  There are no security certified
features for the site
Connecticut ranked 11th in the 2008 Brookings Institution/Brown University eGovernment Survey.
18

19. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 
Other  Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service 1
 Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 2 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 3

Provide non-profit/NGO information 
ONLINE SERVICES 1 Ask a Librarian
2 The state has a recovery website at http://www.recovery.ct.gov.
3 Podcasts
Professional licensing 
19

20. State of the Portal: Delaware
www.delaware.gov
WHAT’S HAPPENING ON THE PORTAL
The Delaware state portal has taken integration with social media to a new level. Users are greeted on the
main page with the state’s official Facebook, YouTube, Twitter, Wordpress blogs and Flickr pages. The state
has seamlessly presented each network and provides regular updates to all. The state’s dedication to online
citizen engagement is evident.
QUICK FACTS
 70 online services
FUNDING  45 state agencies participate in
The 2009 and 2008 e-Government program budget was GOVERNANCE the portal
 All local websites accessible through
$600,000 (this figure includes the Government Information
Center budget number only). Agencies pay the central IT The state of Delaware e-Government state portal
agency for application development. program is deployed using mostly state  Portal home page last redesigned in
resources and is centrally managed by the June 2010
Delaware Department of Technology and  Technology refreshes are ongoing
What does the e-Government Information. Greg Hughes, director of the
program funding include? Government Information Center, and Li
Wen Lin, e-Government project manager,
 Website redesign lead the program. A committee comprised
 Enterprise services of state employees also oversees the
 Application development program and reports to the state CIO.
 Marketing and promotion, including marketing to
promote online services
How is the e-Government
program primarily funded?
 Agency-funded
SECURITY
 Security certified features are
undetermined due to no central
management
RECENT RECOGNITION  e-Government training is provided
to agency personnel
The state of Delaware was a finalist in the 2008 Center for Digital Government’s Best of the Web award program
20 and ranked 1st in the 2008 Brookings Institution/Brown University eGovernment Survey.

21. Website Capabilities
YES NO YES NO
PAYMENT PROCESSING Corporations filings and searches 
Web  Court record filings and searches 
Point-of-purchase  Criminal history reports 
Government offices  Driver’s license renewals 
External locations (retailers, etc.)  License plate/vehicle tag renewals 
Mobile  eProcurement 
IVR  Vehicle title releases 
MOBILE Hunting and fishing licenses 
Mobile-optimized site  Moving violation and parking ticket payments 
Unique applications designed for: Tax filings 
iPhone  Temporary license plates 
iPad  Trucking/commercial vehicle permits 
Android  Uniform commercial code filings/searches 
Palm  ID verification 3 
Other 1
 Vehicle inspections 
CUSTOMER SERVICE Vehicle title and lien searches 
Live help/online customer service  Vital records 
24x7 customer service  Business registrations 
Get satisfaction/moderated Web crowd-sourced Bulk data record sales 

customer service
Inmate banking/commissary deposits 
Other 
Liquor label registration 
TRANSPARENCY
Property tax payments 
Transparency site 
Utility payments 
Data Portal 
Driver record monitoring 
Other 2 
SOCIAL MEDIA
GREEN
Twitter 
Green site 
Facebook 
Track efficiency, cost savings, CO2 reduction 
Video 
CROSS-BOUNDARY
Photo sharing 
Offer multi-agency services 
RSS feeds 
Offer multi-government services 
Blogging 
Provide local government information 
Media portals 
Provide federal government information 
Other 4

Provide non-profit/NGO information 
1 Blackberry
ONLINE SERVICES 2 The state has a recovery website at http://recovery.delaware.gov/.
3 Visit http://www.dmv.de.gov/services/driver_services/drivers_license/dr_lic_ssolv.shtml.
Professional licensing  4 Podcasts 21