state of the portal:A Review of the 50 States’Online Offerings
Table of Contents    Introduction............................................................................................
Table of ContentsState.of.the.Portal:.Nevada.................................................................................
Introduction      “The. state. of. the. state. portal. is. strong.”. It. is. a. paraphrase. of. the. annual. 	Resiliency:...
Introductioncaveat,.it.is.useful.to.take.a.measure.of.the.digital.river.even.if.it.is.only.a.moment- there.are.three.innov...
State of the Portal: Alabama    www.alabama.gov        WHAT’S HAPPENING ON THE PORTAL     The Alabama.Gov portal is mobile...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: Alaska    www.alaska.gov       WHAT’S HAPPENING ON THE PORTAL     The Alaska Checkbook Online allows ...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: Arizona www.az.gov        WHAT’S HAPPENING ON THE PORTAL     The state of Arizona is increasing its u...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: Arkansas www.arkansas.gov         WHAT’S HAPPENING ON THE PORTAL     Arkansas has recently deployed s...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: California www.ca.gov        WHAT’S HAPPENING ON THE PORTAL     With a new mobile site and more than ...
Website Capabilities                                                  YES   NO                                            ...
State of the Portal: Colorado www.colorado.gov        WHAT’S HAPPENING ON THE PORTAL     The state of Colorado’s My Neighb...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: Connecticut www.ct.gov        WHAT’S HAPPENING ON THE PORTAL     In August 2010, the state of Connect...
Website Capabilities                                                YES   NO                                              ...
State of the Portal: Delaware www.delaware.gov        WHAT’S HAPPENING ON THE PORTAL     The Delaware state portal has tak...
Website Capabilities                                                YES   NO                                              ...
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)
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Официальные сайты 50 штатов США (обзор 2010 "Центр Цифрового Правительства" США)

  1. 1. state of the portal:A Review of the 50 States’Online Offerings
  2. 2. Table of Contents Introduction........................................................................................................ 4 . State.of.the.Portal:.Kentucky............................................................................. 38 State.of.the.Portal:.Alabama................................................................................ 6 State.of.the.Portal:.Louisiana............................................................................. 40 State.of.the.Portal:.Alaska................................................................................... 8. . State.of.the.Portal:.Maine.................................................................................. 42 State.of.the.Portal:.Arizona................................................................................ 10. State.of.the.Portal:.Maryland............................................................................. 44 State.of.the.Portal:.Arkansas............................................................................. 12. State.of.the.Portal:.Massachusetts.................................................................... 46 . State.of.the.Portal:.California............................................................................. 14 State.of.the.Portal:.Michigan............................................................................. 48 State.of.the.Portal:.Colorado.............................................................................. 16 State.of.the.Portal:.Minnesota........................................................................... 50 . State.of.the.Portal:.Connecticut......................................................................... 18 State.of.the.Portal:.Mississippi........................................................................... 52 State.of.the.Portal:.Delaware............................................................................. 20 State.of.the.Portal:.Missouri. ............................................................................. 54 . State.of.the.Portal:.Florida................................................................................. 21 State.of.the.Portal:.Montana.............................................................................. 56 State.of.the.Portal:.Georgia................................................................................ 24 State.of.the.Portal:.Nebraska. ........................................................................... 58 . State.of.the.Portal:.Hawaii................................................................................. 26 State.of.the.Portal:.Idaho................................................................................... 28 State.of.the.Portal:.Illinois.................................................................................. 30 State.of.the.Portal:.Indiana................................................................................ 32 State.of.the.Portal:.Iowa.................................................................................... 34 . State.of.the.Portal:.Kansas................................................................................ 36 .2
  3. 3. Table of ContentsState.of.the.Portal:.Nevada................................................................................ 60 State.of.the.Portal:.Vermont. ............................................................................. 94 .State.of.the.Portal:.New.Hampshire.................................................................. 62 State.of.the.Portal:.Virginia................................................................................ 96State.of.the.Portal:.New.Jersey.......................................................................... 64 State.of.the.Portal:.Washington......................................................................... 98 .State.of.the.Portal:.New.Mexico........................................................................ 66 . State.of.the.Portal:.West.Virginia...................................................................... 100State.of.the.Portal:.New.York............................................................................. 68 State.of.the.Portal:.Wisconsin.......................................................................... 102State.of.the.Portal:.North.Carolina..................................................................... 70 State.of.the.Portal:.Wyoming........................................................................... 104State.of.the.Portal:.North.Dakota....................................................................... 72State.of.the.Portal:.Ohio.................................................................................... 74 .State.of.the.Portal:.Oklahoma............................................................................ 76State.of.the.Portal:.Oregon................................................................................ 78 .State.of.the.Portal:.Pennsylvania....................................................................... 80State.of.the.Portal:.Rhode.Island....................................................................... 82State.of.the.Portal:.South.Carolina..................................................................... 84State.of.the.Portal:.South.Dakota....................................................................... 86State.of.the.Portal:.Tennessee........................................................................... 88State.of.the.Portal:.Texas................................................................................... 90State.of.the.Portal:.Utah.................................................................................... 92 3
  4. 4. Introduction “The. state. of. the. state. portal. is. strong.”. It. is. a. paraphrase. of. the. annual.  Resiliency:.The.ability.of.portals.to.sustain.themselves.independent.of.the. assessments.by.chief.government.executives.during.state.of.the.union.and.state. general.fund.—.now.a.characteristic.of.half.of.all.state.portals.—.during. of.the.state.addresses,.and.backed.by.a.decade-and-a-half.long.track.record.in. the.e-government.era.(which.has.been.subject.to.two.major.economic. delivering.value.to.citizens,.businesses.and.government. downturns.since.1996);.and, State.government.Internet.portals.first.appeared.in.the.mid-1990s..Even.in.their.  Relevance:.The.degree.to.which.the.portal.provides.a.full.suite.of.useful. earliest. days,. portal. sites. provided. an. entrance. into. other. sites. on. the. Internet. secure.transactions.across.agencies.and.(to.the.extent.practicable).across. (particularly.those.offered.by.other.public.agencies).with.a.view.to.meeting.the. jurisdictional.lines. metaphorical.aspirations.of.being.a.“grand.entrance”.to.government. Cross.boundary.applications.and.infrastructure.sharing.is.particularly.noteworthy. Like.state.capitol.buildings,.state.portals.represent.a.declaration.of.the.values. insofar. as. their. potential. to. change. the. cost. structure. of. service. delivery.. Such. and.aspirations.of.a.particular.people.at.a.particular.time..In.state.capitols,.they. efforts.also.take.advantage.of.two.particular.strengths.of.the.Internet:.(a).knitting. were.chiseled.in.stone..Portals.are.admittedly.more.tactical.—.with.chisels.and. things.together.at.the.edges,.and.(b).delivering.on.the.promise.of.shared.services. stone.being.replaced.by.widgets.and.apps.—.but.they.share.with.their.historical. —.build.it.once,.build.it.anywhere,.just.not.everywhere. predecessors.the.intent.to.maintain.an.outpost.for.doing.the.public’s.business,. The. act. of. putting. Internet. tools. in. the. hands. of. public. employees. who. have. with.the.added.benefit.of.collapsing.geographical.barriers.and.making.government. a. service. to. deliver. or. a. problem. to. solve. has. been. a. catalyst. for. innovation. available. at. the. time. and. place. of. the. citizen’s. choosing.. As. I. wrote. almost. a. across.the.states..In.pointing.to.the.dozens.of.online.transactions.in.some.states,. decade.ago,.there.is.a.special.nature.to.government.portals..“Just.as.the.capitol. hundreds.in.others.and.over.a.thousand.in.still.others,.it.is.not.the.intent.here.to. is.the.most.carefully.maintained.real.estate.in.a.state,.the.portal.needs.that.same. set.off.an.e-government.arms.race.among.states..Instead,.it.simply.illustrates.that. level.of.care.and.attention.”1 states.have.found.different.ways.to.provide.services.that.are.useful.to.the.publics. This.compendium.from.the.Center.for.Digital.Government.provides.a.50-state. they.serve.in.ways.that.are.consistent.with.their.respective.histories,.priorities.and. view.of.how.far.states.have.come.in.realizing.those.aspirations..In.the.pages.that. ways.of.getting.things.done. follow,.you.will.find.an.at-a-glance.view.of.each.portal.and.its.chief.attributes..The. Portals.and.the.applications.behind.them.are,.by.definition,.a.fluid.environment.. categories.are.intended.to.provide.indicators.of: That.is.fluid.as.in.a.river.that.has.changed.as.soon.as.one.takes.a.sample..With.that.  Reach:.How.many.providing.agencies,.how.many.users.consuming. the.service;  Recent:.When.was.the.last.content.update,.the.last.feature,.widget.or.app. added,.the.last.refresh.to.the.underlying.technology,.and.the.platform. expanded.to.include.mobile.and.other.channels;  Responsiveness:.How.portals.have.adapted.to.emerging.needs.and.interests. —.including.but.not.limited.to.transparency.and.sustainability,.and.the. channels.used.to.provide.customer.service.assistance;  Reliability:.How.personally.identifiable.information.and.transaction.data.is. held.securely.to.support.trustworthy.end-to-end.transactions;4
  5. 5. Introductioncaveat,.it.is.useful.to.take.a.measure.of.the.digital.river.even.if.it.is.only.a.moment- there.are.three.innovations.that.point.to.the.kind.of.thinking.that.will.help.elevate.in-time. snapshot. because. it. is. a. measure. of. all. that. has. happened. to. date. and. the.portal.to.the.grandeur.of.the.capitol.dome.while.finding.new.ways.to.be.useful.provides.indications.of.what.is.likely.to.come..Consider,.for.example,.that: in.a.rapidly.changing.environment. 98.percent.of.states.offer.some.combination.of.online.business.and.personal. Texas.gov,. relaunched. in. mid-2010,. has. embraced. search. as. primary. tax.filing; navigation.—.recognizing.that.search.is.often.the.first.choice.of.users.in.finding. 92.percent.of.states.give.automobile.owners.an.online.option.for.renewal. the.information.and.applications.they.need..Beyond.search,.the.site’s.navigation. license.plates; is.simplified.into.four.verbs.—.Do..Discover..Connect..Ask. 86.percent.of.states.offer.online.business.registration.services,.a.growing. A.year.earlier,.Utah.gov.serves.up.a.location-aware.customized.front.page.for. number.of.which.take.an.all-agency.one-stop.approach.to.collecting. every.user.in.the.state..Using.GeoIP.technology,.the.portal.identifies.the.location. information.one.time.and.using.it.many.times.to.meet.previously.discrete. with.which.a.visitor’s.computer.is.associated,.and.displays.links.to.the.information. licensing.or.registration.requirements; most.relevant.to.that.location. 78.percent.of.states.let.residents.make.online.requests.for.copies.of.birth,. Washington.state.has.long.provided.multilingual.versions.of.its.access.wa.gov. death,.marriage,.divorce.and.adoption.certificates; portal.—.six.in.all,.including.Spanish.and.the.languages.of.its.pan-Pacific.trading. partners. in. Asia.. More. recently,. the. office. of. the. Secretary. of. State’s. Digital. 72.percent.of.states.have.launched.transparency.sites.to.provide.visibility. Archives. began. providing. audio. searches. of. recordings. of. legislative. hearings. into.how.they.spend.taxpayer.money,.a.growing.number.of.which.provide.a. dating.back.to.1973..It.is.not.hard.to.imagine.how.such.services.would.surface. transaction-by-transaction.checkbook.feature; information.that.would.otherwise.be.lost.in.countless.hours.of.audio.files. 58.percent.of.states.accept.payments.for.fines.online; In.reading.through.the.compendium,.remember.that.none.of.this.existed.less. The.same.percentage.(58%).offer.interactive.customer.service.online,. than.two.decades.ago.and.all.of.it.was.done.in.record.time.when.compared.to. including.24/7.live.chat.in.a.significant.number.of.states; the.wide-.scale.adoption.of.other.media.or.delivery.channels..Moreover,.they.are. not. only. all. still. standing. in. the. wake. of. a. pair. of. severe. public. sector. revenue. Just.under.half.(48%).of.states.also.offer.a.mobile.site.for.the.convenience. recessions.but.portals.have.proven.their.value.as.states.relied.on.them.to.extend. of.smart.phone.users. services.at.a.time.when.they.cannot.afford.to.do.it.any.other.way. The.rise.of.mobile.apps.is.instructive.as.governments.look.to.the.future..If.we. Importantly,.the.work.done.to.date.provides.a.foundation.for.what.comes.next.have.perfected.e-Government,.we.have.perfected.it.only.to.the.desktop.or.laptop. —. some. of. which. the. outlines. we. can. see. and. some. that. will. arrive. the. way.experience..As.mobile.devices.become.the.preferred.way.to.access.information. the.future.usually.does..Someone.will.imagine.it..Then.we.will.get.down.to.the.and. conduct. transactions,. online. government. will. need. to. adapt. to. delivering. business.of.building.it.essential. information. and. irreducibly. complex. transactions. to. a. small. screen,.which. more. often. than. not. will. be. used. on. a. street. corner,. in. a. coffee. shop. or. Paul.W..Taylorsome.other.uncontrolled.environment. Chief.Strategy.Officer,.e.Republic,.Inc. Senior.Advisor,.Center.for.Digital.Government A.final.note..There.is.risk.to.singling.out.a.small.handful.of.applications.in.a.universe.of.states.that.have.all.amassed.a.noteworthy.body.of.work..That.said,. 1 Paul W. Taylor, The Dome as Portal, Special supplement to Government Technology, March 2002. 5
  6. 6. State of the Portal: Alabama www.alabama.gov WHAT’S HAPPENING ON THE PORTAL The Alabama.Gov portal is mobile device friendly. Upon loading the portal on a mobile device browser, the user is seamlessly presented with key online services at his or her fingertips, including license renewals and professional license verifications. Alabama also offers iPhone apps that provide access to the portal’s 165-plus online services, state maps, a state directory and emergency alerts. QUICK FACTS  165+ online services FUNDING  65 state agencies participate in the portal What does the e-Government GOVERNANCE  25 online services launched in 2009; 27 launched in 2008 program funding include? The state of Alabama e-Government  Over 5.4 million transactions processed program is deployed through a public- in 2009; over 3.4 million in 2008  Website redesign private partnership. The state contracts  Enterprise services (CMS, search, payments, with a private sector company to serve  Less than 1 transaction per capita in customer service) 2009 and 2008 as its solution provider. The state’s  Application development e-Government program is managed  Over $229 million in transactions for  Marketing and promotion, including marketing to through the Information Services Division 2009; over $152 million in 2008 promote online services from the Department of Finance and  63 local websites accessible through reports to Finance Director Bill Newton. A state portal (provides links for counties) special board was created to oversee the  Portal home page last redesigned in How is the e-Government state’s e-Government program and the May 2010 program primarily funded? board has public representation.  Last technology refresh in August 2010  Self-funded using transaction fees SECURITY  PCI DSS certified RECENT RECOGNITION  PA DSS certified The state of Alabama ranked 3rd in the 2010 Center for Digital Government’s Best of the Web award program and  SOX was a finalist in 2009. In the 2008 Brookings Institution/Brown University eGovernment Survey, the state ranked  Verizon Cybertrust certified 8th. Juggle.com listed Alabama.gov as a Top Government Website.  e-Government training is provided to6 agency personnel
  7. 7. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other 1  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 2  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 3 Provide non-profit/NGO information ONLINE SERVICES 1 FAQs are offered on the site. 2 The state has a recovery website at http://recovery.alabama.gov.Professional licensing  3 Podcasts 7
  8. 8. State of the Portal: Alaska www.alaska.gov WHAT’S HAPPENING ON THE PORTAL The Alaska Checkbook Online allows constituents to search for and download statewide expenditure data dating back to 2008. In the spirit of transparency, the state also provides the contact data for the agency contact responsible for the data. No data available for the following categories: FUNDING RECENT RECOGNITION GOVERNANCE Alaska ranked 15th in the 2008 Brookings Institution/Brown University eGovernment Survey. QUICK FACTS SECURITY8
  9. 9. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 1  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services 2  Blogging Provide local government information  Media portals Provide federal government information  Other Provide non-profit/NGO information ONLINE SERVICES 1 The state has a recovery website at http://www.gov.state.ak.us/omb/10_omb/budget/IndexEconomicStimulus.htm. 2 There is not a website that offers multi-government online transactional services; however, under the Resident tab, there are links to federal, state and local Web pages, http://www.alaska.gov/residentHome.html.Professional licensing  9
  10. 10. State of the Portal: Arizona www.az.gov WHAT’S HAPPENING ON THE PORTAL The state of Arizona is increasing its use of online citizen services. In February, the Arizona Game and Fish Department launched an online service to enable the purchase of hunting and fishing licenses, specialty stamps, and temporary licenses for non-residents. QUICK FACTS  55 online services  75 state agencies participate in the FUNDING portal  7 online services launched in 2009 The 2009 e-Government budget and spend was $3.1 million and 1.5 full-time employees work for the GOVERNANCE  $17 million in transactions for 2009 e-Government program. Agencies pay a private sector  Links to all Arizona local government company for e-Government applications. The state of Arizona e-Government websites are available through the program is deployed through a private state portal sector partner and run by the Government  Portal home page last redesigned What does the e-Government Information Technology Agency (GITA). Chad Kirkpatrick, Arizona state CIO in 2009 program funding include? and director of GITA, and GITA Digital  Last technology refresh in 2007  Website redesign Government Services Manager Andy  The state has a decentralized content Miller are in charge of the program. management system  Enterprise services  Application development  Marketing and promotion, including marketing to promote online services How is the e-Government program primarily funded? SECURITY  Self-funded using transaction fees  PCI DSS certified  Some projects are agency-funded  SOX  e-Government training is provided to agency personnel as requested RECENT RECOGNITION Arizona ranked 13th in the 2008 Brookings Institution/Brown University eGovernment Survey.10
  11. 11. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site Data Portal  Utility payments Other 1  Driver record monitoring GREEN SOCIAL MEDIAGreen site  Twitter Track efficiency, cost savings, CO2 reduction  Facebook CROSS-BOUNDARY Video Offer multi-agency services  Photo sharing Offer multi-government services  RSS feeds Provide local government information  Blogging Provide federal government information  Media portals Provide non-profit/NGO information  Other 2 ONLINE SERVICES 1 The state has a recovery website at http://az.gov/recovery. 2 LinkedInProfessional licensing  11
  12. 12. State of the Portal: Arkansas www.arkansas.gov WHAT’S HAPPENING ON THE PORTAL Arkansas has recently deployed secure payment processing services on mobile devices. In 26 counties across the state, citizens can submit secure mobile payments via any mobile device for inmate trust account deposits, probation and parole supervision, restitution payments and property tax payments. The Arkansas.gov mobile website has processed more than 2,000 payments for various state and local government services since its launch. QUICK FACTS  1,100 online services FUNDING  252 state agencies participate in the portal What does the e-Government GOVERNANCE  80 online services launched in 2009; 61 launched in 2008 program funding include? The state of Arkansas e-Government  3.9 million transactions processed in program is deployed through a public- 2009; 3.3 million in 2008  Website redesign private partnership. The Information  Enterprise services Network of Arkansas Board (INA) is  1.4 transactions per capita in 2009  Application development charged with managing the portal and  $1.2 billion in transactions for 2009;  Marketing and promotion, including marketing e-Government for the state of Arkansas $852 million in 2008 to promote online services and its agencies and reports to Chairman  78 local websites accessible through Peggy Gram. The board consists of six state portal public sector members and six private How is the e-Government sector members. INA contracts with a  110 local services available through state portal program primarily funded? private sector company to provide a self-  Portal home page last redesigned in funded e-Government portal and services.  Self-funded using transaction fees June 2010  Last technology refresh in April 2010  The state has a centralized content management system RECENT RECOGNITION Arkansas ranked 2nd in the 2010 Center for Digital Government’s Best of the Web award program and was a finalist in 2009 and 2008. The state has received many accolades from the Center for Digital Government’s Digital Government Achievement Awards.1 The state SECURITY also ranked 14th in the 2008 Brookings Institution/Brown University eGovernment Survey. In addition, the Arkansas.gov State Portal and Payment Processor Security Initiative received first place from the National Electronic Commerce Coordinating Council in 2008 and has  PCI DSS certified  e-Government been named a Top Government Website by Juggle.com.  PA DSS certified training is provided to12 1 The Mobile.Arkansas.gov website received honorable mention in 2010 for the Government-to-Citizen State Government category; Office of State Procurement – Professional Consulting  SOX agency personnel Services Online Contract and Amendment Submission Application also received honorable mention in 2010 for the Government-to-Business category; the state’s Recovery website and iPhone application were winners in the Government-to-Citizen State Government category for 2009.
  13. 13. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other 1  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 2  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 3 Provide non-profit/NGO information ONLINE SERVICES 1 Applications are designed for any smart phone. 2 The state has a recovery website at http://recovery.arkansas.gov.Professional licensing  3 Podcasts 13
  14. 14. State of the Portal: California www.ca.gov WHAT’S HAPPENING ON THE PORTAL With a new mobile site and more than 40 applications designed for mobile devices, finding just one noteworthy element of California’s site is a difficult task. The state recently launched a news aggregation hub, news.ca.gov, that pulls content from more than 200 sources across state departments and agencies into one place. The state has created a one-stop information portal that enables citizens to easily access real-time data. QUICK FACTS  700+ online services  100 percent of state agencies participate FUNDING in the portal  The portal links to local government The Office of the CIO funds the e-Government efforts as needed. Agencies pay for the applications and a webmaster GOVERNANCE services  Portal home page last redesigned in user group volunteers their time to work for the program. May 2010 The state of California’s e-Government program is deployed using mostly state  Last technology refresh in May 2010 What does the e-Government resources and the program is managed by the Office of the CIO. The program  The state has a decentralized content management system program funding include? reports to Director of eServices Carolyn  Website redesign  Marketing and promotion, Lawson and Dane Wilson, manager of the  Enterprise services including marketing Office of Technology – Web Services.  Application development to promote online services How is the e-Government program primarily funded?  Agency-funded SECURITY  PCI DSS certified1  PA DSS certified2 RECENT RECOGNITION  SOX3  e-Government training is provided to California has received accolades for its portal through the Center for Digital Government’s Best of the Web award program, receiving webmaster user group 1st place in 2010, 2nd place in 2009 and 3rd place in 2008. The state also received a 2010 Top Government Website Award from Juggle.com and won the 2010 Sunny Awards for best state and local government websites for transparency. California’s portal has been honored with three Center for Digital Government Digital Government Achievement Awards since 2008 and was ranked 4th in the14 2008 Brookings Institution/Brown University eGovernment Survey.
  15. 15. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 4  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction 5  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 6 Provide non-profit/NGO information ONLINE SERVICES 1 Certified by individual application as needed. OTS is pursuing 4 The state has a recovery website at http://www.recovery.ca.gov. a PCI certification as an organization, but the site itself is not 5 The state tracks efficiency, cost savings and CO2 reduction atProfessional licensing  certified. It is just a point to the application. CoolCalifornia.org (NGO partnership). 2 Individual application certified 6 Four Square, wikis, podcasts 15 3 Individual application certified
  16. 16. State of the Portal: Colorado www.colorado.gov WHAT’S HAPPENING ON THE PORTAL The state of Colorado’s My Neighborhood application allows users to enter their location and find airports, schools, hospitals, and government offices — among other things — on an interactive map. Users can pinpoint which places are closest to their current location. QUICK FACTS FUNDING  53 online services launched in 2009; 57 launched in 2008 What does the e-Government GOVERNANCE  3.5 million transactions processed in 2009; 3.4 million in 2008 program funding include? No data available  $93.9 million in transactions in 2009;  Website redesign $46 million in 2008  Enterprise services  Application development  .70 transactions per capita in 2009  Marketing and promotion, including marketing to  Portal home page last redesigned promote online services in June 2008  Last technology refresh in How is the e-Government June 2005 program primarily funded?  The state has a centralized content management system  Self-funded using transaction fees RECENT RECOGNITION SECURITY In 2010, the state of Colorado’s Tax Tracks was recognized as a winner in the Government- to-Citizen State Government category as a part of the Center for Digital Government’s Digital  PCI DSS certified Government Achievement Awards. The portal also received a 2010 Top Government Website Award by Juggle.com. The state of Colorado portal ranked 5th in CDG’s Best of the Web awards in 2009 and was named a finalist in 2008. The state also ranked 12th in the 2008 Brookings Institution/Brown University eGovernment Survey.16
  17. 17. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other 1  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 1  SOCIAL MEDIAGREEN Twitter Green site 2  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 4 Provide non-profit/NGO information ONLINE SERVICES 1 Blackberry 2 The state has a recovery website at http://www.colorado.gov/recovery. 3 Visit http://rechargecolorado.com/.Professional licensing  4 Podcasts 17
  18. 18. State of the Portal: Connecticut www.ct.gov WHAT’S HAPPENING ON THE PORTAL In August 2010, the state of Connecticut Department of Motor Vehicles launched a new online system for citizens to determine whether a vehicle is properly registered in the state. The state has recently eliminated vehicle registration stickers and estimates that this modernization effort will save $400,000 annually by reducing the paperwork involved in the renewal process. QUICK FACTS  78 state agencies participate in the portal  200,000 transactions processed in FUNDING 2010 Four full-time employees work for the e-Government program. GOVERNANCE  .06 transactions per capita in 2009  Portal home page last redesigned In Connecticut, there is no formal How is the e-Government governance of the e-Government in September 2009 program primarily funded? program. Every agency maintains its  Last technology refresh in 2008 own website, which is hosted on the  Agency-funded  The state has a centralized state’s content management system. Each agency deploys its website using content management system its own budget. SECURITY RECENT RECOGNITION  There are no security certified features for the site Connecticut ranked 11th in the 2008 Brookings Institution/Brown University eGovernment Survey.18
  19. 19. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification Other  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service 1  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 2  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 3 Provide non-profit/NGO information ONLINE SERVICES 1 Ask a Librarian 2 The state has a recovery website at http://www.recovery.ct.gov. 3 PodcastsProfessional licensing  19
  20. 20. State of the Portal: Delaware www.delaware.gov WHAT’S HAPPENING ON THE PORTAL The Delaware state portal has taken integration with social media to a new level. Users are greeted on the main page with the state’s official Facebook, YouTube, Twitter, Wordpress blogs and Flickr pages. The state has seamlessly presented each network and provides regular updates to all. The state’s dedication to online citizen engagement is evident. QUICK FACTS  70 online services FUNDING  45 state agencies participate in The 2009 and 2008 e-Government program budget was GOVERNANCE the portal  All local websites accessible through $600,000 (this figure includes the Government Information Center budget number only). Agencies pay the central IT The state of Delaware e-Government state portal agency for application development. program is deployed using mostly state  Portal home page last redesigned in resources and is centrally managed by the June 2010 Delaware Department of Technology and  Technology refreshes are ongoing What does the e-Government Information. Greg Hughes, director of the program funding include? Government Information Center, and Li Wen Lin, e-Government project manager,  Website redesign lead the program. A committee comprised  Enterprise services of state employees also oversees the  Application development program and reports to the state CIO.  Marketing and promotion, including marketing to promote online services How is the e-Government program primarily funded?  Agency-funded SECURITY  Security certified features are undetermined due to no central management RECENT RECOGNITION  e-Government training is provided to agency personnel The state of Delaware was a finalist in the 2008 Center for Digital Government’s Best of the Web award program20 and ranked 1st in the 2008 Brookings Institution/Brown University eGovernment Survey.
  21. 21. Website Capabilities YES NO YES NOPAYMENT PROCESSING Corporations filings and searches Web  Court record filings and searches Point-of-purchase  Criminal history reports Government offices  Driver’s license renewals External locations (retailers, etc.)  License plate/vehicle tag renewals Mobile  eProcurement IVR  Vehicle title releases MOBILE Hunting and fishing licenses Mobile-optimized site  Moving violation and parking ticket payments Unique applications designed for: Tax filings iPhone  Temporary license plates iPad  Trucking/commercial vehicle permits Android  Uniform commercial code filings/searches Palm  ID verification 3 Other 1  Vehicle inspections CUSTOMER SERVICE Vehicle title and lien searches Live help/online customer service  Vital records 24x7 customer service  Business registrations Get satisfaction/moderated Web crowd-sourced Bulk data record sales  customer service Inmate banking/commissary deposits Other  Liquor label registration TRANSPARENCY Property tax payments Transparency site  Utility payments Data Portal  Driver record monitoring Other 2  SOCIAL MEDIAGREEN Twitter Green site  Facebook Track efficiency, cost savings, CO2 reduction  Video CROSS-BOUNDARY Photo sharing Offer multi-agency services  RSS feeds Offer multi-government services  Blogging Provide local government information  Media portals Provide federal government information  Other 4 Provide non-profit/NGO information  1 BlackberryONLINE SERVICES 2 The state has a recovery website at http://recovery.delaware.gov/. 3 Visit http://www.dmv.de.gov/services/driver_services/drivers_license/dr_lic_ssolv.shtml.Professional licensing  4 Podcasts 21
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