Conference Calling Etiquette Guide


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Would you like to make better conference calls? This quick guide to conference calling etiquette will help you on your next conference call.

Published in: Business, Technology
  • Nice presentation. Make sure do not break rule of sound in conference calls. because any sound disturbance of during meeting get lot of confusion.As for coughing or sniffing, if you feel a fluey fit coming on, be polite and drop out of the call until you’ve recovered.
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Conference Calling Etiquette Guide

  1. 1. Be At Your Best on Your Next Conference Call Brandon Munro and Gihan Perera
  2. 2. Do you work in an organisation? Do you make conference calls? Would you like to be better at them?
  3. 3. Then this presentation is for you! The Ten Best Practice Techniques for Conference Call Etiquette
  4. 4. 1. Find a quiet environment. 1. Find a quiet environment. • Shut the door • Oil the squeaky chair • Turn off noisy appliances • Don’t stay in an open plan office • Be aware of kids and pets • Use a land line, not mobile/cell • Turn off other phones • Turn off audio on your computer
  5. 5. 2. Keep to time. 2. Keep to time. Call in a few minutes before the scheduled start. Start on time, even if everybody isn’t there. Finish on time.
  6. 6. 3. Use names: Yours and theirs. 3. Use names: Yours and theirs. Announce yourself when you join the call. Don’t let in uninvited participants. Ask for permission before inviting your assistants or colleagues to the call. Identify yourself before speaking or answering questions. Address people by name when you ask them a question.
  7. 7. 4. Wait for the call to start. 4. Wait for the call to start. Don’t socialise or start talking about the content of the call. Let the other “early birds” make the most of the time before the call formally starts.
  8. 8. 5. Be polite. 5. Be polite. Don’t speak over people, interrupt, make sarcastic comments, make side comments or make personal attacks on people. Pause frequently to allow for comments or questions.
  9. 9. 6. Use mute when not speaking. 6. Use mute when not speaking. Mute your phone when you are not speaking to eliminate background noise and improve call quality.
  10. 10. 7. Remove audible distractions. 7. Remove audible distractions. Avoid pencil tapping, humming, sighing, paper shuffling, smacking lips, etc. Don’t eat during the call. Turn off call waiting and don’t put a call on hold.
  11. 11. 8. Avoid multi-tasking. 8. Avoid multi-tasking. Turn off e-mail, mobile/cell phones, etc and give your full attention to the call. If multi-tasking is essential then ensure it is muted.
  12. 12. 9. Stay on track. 9. Stay on track. Don’t conduct side conversations just because the person you need to talk to is on the call.
  13. 13. 10. Respect their time. 10. Respect their time. Present information clearly and in a structured way. Do not talk unnecessarily or allow the call to stray off topic. Don’t give detailed reasoning where a simple answer will suffice. Be succinct.
  14. 14. Of course, good etiquette is most effective when practised by EVERYONE! Download our FREE Conference Call Etiquette Guide to share with participants before the call.
  15. 15. Want to know more? Our e-book “Best Practice Conference Calls” teaches you everything to know to be at your best on your next conference call. Visit our Web site now for instant access.