Original article from the Flevy business blog can be found here: http://flevy.com/blog/delivery-innovations-for-e-commerce-in-2015/ Changes and improvements in parcel delivery options will give a boost to e-commerce sites in 2015, according to a new report by Fastlane International. The internet retail delivery and international parcel market is poised for some “significant developments” next year, including increased delivery options, the growth of Sunday and same-day delivers, better ‘signature’ proof systems and even the developments in drones. CSM Consultants Grant Stanley commented: “We are expecting 2015 to outperform even the technology-powered e-commerce revolution of 2014. Retailers have paid lip-service to the idea that the customer is king, or queen, for many years; but today they really are. No longer do companies decide how much stock might be available in any store, or how many days it might take to deliver. “We were in a push-economy, with manufacturers and retailers calling the shots. Now we are in a pull-economy: customers are in the driving seat, and are deciding exactly when and where they want their products. The good news is that research is showing delivery improvements could potentially boost online sales by £16bn.” Increasing real-time delivery options will be the most significant factor for change in 2015, giving customers one-hour delivery windows, better rescheduling options and real-time tracking services, so they can follow their delivery driver en-route. Grant commented: “This innovation was made possible through the growing use of GPS satellite tracking systems. We predict by the end of next year a number of more dynamic companies will be offering full real time information and ‘in flight’ delivery change options in the UK and US.”

1. Delivery Innovations for e-
Commerce in 2015
Contributed by Grant Stanley on March 16, 2015 in Strategy, Marketing, &
Sales
Changes and improvements in parcel delivery
options will give a boost to e-commerce sites in
2015, according to a new report by Fastlane
International.
The internet retail delivery and international parcel
market is poised for some “significant
developments” next year, including increased
delivery options, the growth of Sunday and same-
day delivers, better ‘signature’ proof systems and
even the developments in drones.

2. CSM Consultants Grant Stanley commented: “We are expecting 2015 to outperform even
the technology-powered e-commerce revolution of 2014. Retailers have paid lip-service to
the idea that the customer is king, or queen, for many years; but today they really are. No
longer do companies decide how much stock might be available in any store, or how many
days it might take to deliver.
“We were in a push-economy, with manufacturers and retailers calling the shots. Now we
are in a pull-economy: customers are in the driving seat, and are deciding exactly when and
where they want their products. The good news is that research is showing delivery
improvements could potentially boost online sales by £16bn.”
Increasing real-time delivery options will be the most significant factor for change in 2015,
giving customers one-hour delivery windows, better rescheduling options and real-time
tracking services, so they can follow their delivery driver en-route.
Grant commented: “This innovation was made possible through the growing use of GPS
satellite tracking systems. We predict by the end of next year a number of more dynamic
companies will be offering full real time information and ‘in flight’ delivery change options
in the UK and US.”

3. Sunday deliveries will also be more widespread, as well as same day deliveries, which are
expected to expand over the next 12 months. Additionally, better signature proof systems,
including using cameras to see exactly who signed for an item, will reduce the number of
lost and missing parcels, and fewer allegations against couriers.
Amazon is expected to continue pushing the use of drone technology in the United States,
while the numbers of cut-price, untrained delivery drivers are expected to fall.
Grant explained: “A number of parcel delivery firms have spectacularly failed to cope with
demand this year. Our industry is proud of its achievements. However, some low-cost
delivery companies continue to capture headlines for all the wrong reasons.
“It won’t be long before consumers wise-up to those companies who are failing to meet basic
delivery standards, and, even more significantly, stop doing business with those retailers
who continue to use them. Internet retailers should not be penny wise and pound foolish
when it comes to customer satisfaction.”

4. About Grant Stanley
Grant Stanley is an experienced Sales & Marketing Leader with over 15 years coaching, training, and
developing New and Existing Business. With experience in IT, Telecom, Capital Equipment, and FMCG,
Grant shares his business experiences and expertise on his blog, CSM Consultants (Inspiring & Enabling
Change) . You can also connect with Grant Stanley on LinkedIn here .

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