ezeego one travels and tours limited

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One stop travel bazaar with all travel related services available on the Internet.

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ezeego one travels and tours limited

  1. 1. Ezeego1
  2. 2. Ezeego1 Model <ul><li>Meta search engine with booking capabilities to offer the consumer best priced product with real-time availability. </li></ul><ul><li>Be the Google of travel – think travel think ezeego1. </li></ul><ul><li>Cover the entire spectrum of travel space – product, contracting, distribution, representations, support services </li></ul><ul><li>Be the marketing arm for suppliers, NTO, principles, trade partners etc </li></ul><ul><li>Automated end to end process of the business to ensure optimum staffing. </li></ul><ul><li>Technology to remain the backbone of the company in any business that the company enters. </li></ul><ul><li>Team comprises of travel professionals with a mindset of “e-space” thereby delivering quality service </li></ul><ul><li>  </li></ul>
  3. 3. Acquisitions <ul><li>E-Tours </li></ul><ul><ul><li>Acquired Majority Stake in E-Tours which is a domestic consolidator for land products </li></ul></ul><ul><ul><li>Enhances buying power in the Indian Market </li></ul></ul><ul><ul><li>Distribute inventory to the leading domestic and International travel players </li></ul></ul>
  4. 4. Milestones <ul><li>Site launched on Beta – 19 th December 2006 </li></ul><ul><li>Launch Ad – 19 th January 2007 </li></ul><ul><li>Affiliates Application Launched – 10 th April 2007 </li></ul><ul><li>Khar Shop – 10 th August 2007 </li></ul><ul><li>Launched 40 offers in 2007-08 – Maximum by any OTA </li></ul><ul><li>Hindi Transactional Portal Launched – 16 th July 2006 </li></ul><ul><li>Dedicated site for Home Based Agents launched – Oct 21 st 2008 </li></ul>
  5. 5. Technology to Support Ezeego1 Model
  6. 6. Technology Synopsis <ul><li>Flexible and Scalable Application Architecture deployed over secure environment at data center </li></ul><ul><li>Open Architecture of the application ensures application scalability in terms of business process and technologies like M-Com, Multi-Lingual, White Label, Co-branded etc </li></ul><ul><li>Can integrate with any third party application via Web Services, XMLs, Widgets etc </li></ul><ul><li>Web Services can be provided for each product for seamless integration with third party booking engines </li></ul><ul><li>Web Services can also be provided for post transaction data for integration into mid office or back office application of suppliers, corporates etc. </li></ul><ul><li>Load Balancer ensures scalability of handling up to 10 million hits simultaneously </li></ul><ul><ul><li>Avaya Contact Center and CCE Express Application Deployment for the Call Center with IVR and CTI capabilities </li></ul></ul>
  7. 7. Ezeego1 Products
  8. 8. Global Products <ul><li>Flights (Full Service & Low Cost Carriers) </li></ul><ul><li>Hotels (Over 4500 India Inventory & 0.5 million International Inventory) </li></ul><ul><li>Cars </li></ul><ul><li>Bus </li></ul><ul><li>Sightseeing </li></ul><ul><li>Rail </li></ul><ul><li>Holidays </li></ul><ul><li>Cruises </li></ul><ul><li>Insurance </li></ul><ul><li>Forex </li></ul><ul><li>Visa </li></ul><ul><li>Destination Content </li></ul>
  9. 9. Real Time Inventory <ul><li>Interface with GDS </li></ul><ul><li>Third in the world to interface directly with Eurail </li></ul><ul><li>Direct (Real Time) Interface with all LCC’s in India </li></ul><ul><li>Direct Interface with over 200 plus suppliers across the globe for real time inventory for all products & more are in the pipeline </li></ul><ul><li>Private Fare Engine for all products </li></ul><ul><li>Ezeego1’s Supplier Module being used by a lot of domestic & international suppliers who do not have an online application for real time inventory allocation </li></ul><ul><li>Only OTA in India to have a real time Cruise Booking Engine </li></ul>
  10. 10. USPs <ul><li>Following is the competitive edge Ezeego1 enjoys over competition </li></ul><ul><ul><li>Rail Europe : Only online player in India to have the integration with Rail Europe (3 rd in the world) </li></ul></ul><ul><ul><li>Cruise Engine : Only online player in India to have an end to end automated Cruise Engine </li></ul></ul><ul><ul><li>Meta Search with booking capabilities : Ezeego1 is the only online player in the world to combine the meta search and the OTA model to offer a hybrid online solution </li></ul></ul><ul><ul><li>International Cars : Only online player in India to offer international cars today </li></ul></ul><ul><ul><li>Shopping Cart : Only online player in India to offer shopping cart concept </li></ul></ul><ul><ul><li>Multi Lingual Portal : Only Ecommerce portal in Hindi that is transactional (Domestic Flights) </li></ul></ul><ul><ul><li>Sight-Seeing: Only online player in India to offer sightseeing as a stand alone product </li></ul></ul><ul><ul><li>Secure Site : Only online player who do not capture credit card details of clients online as well as offline </li></ul></ul><ul><ul><li>Dynamic Packaging – Only online player in India to offer dynamic packaging in its true sense </li></ul></ul>
  11. 11. Sourcing & Fulfillment
  12. 12. Sourcing & Fulfillment <ul><li>Dedicated Product Team </li></ul><ul><ul><li>Dedicated team for Airlines, Domestic, International and Inbound Products </li></ul></ul><ul><ul><li>Comprehensive Research done on products </li></ul></ul><ul><ul><li>SWOT analysis with similar products offered in the market </li></ul></ul><ul><ul><li>Contracting done with direct suppliers & consolidators across the globe </li></ul></ul><ul><ul><li>Multiple suppliers for products in place </li></ul></ul><ul><ul><li>Ride on the buying power of Group Companies to take advantage </li></ul></ul><ul><ul><li>Preferred option is to interface directly on real time with suppliers where ever possible </li></ul></ul><ul><ul><li>Some suppliers use Ezeego1 Supplier Module (via Extranet) for inventory management </li></ul></ul><ul><ul><li>Data and Content Management in Ezeego1 Private Database </li></ul></ul>
  13. 13. Sourcing & Fulfillment <ul><li>Operations </li></ul><ul><ul><li>Automated fulfillment process for all products </li></ul></ul><ul><ul><li>Quality Checks & Audits </li></ul></ul><ul><ul><li>Exception handling by team </li></ul></ul><ul><ul><li>Documentation & Logistics handling </li></ul></ul><ul><ul><li>Quotation Reverts done in 24 hours time </li></ul></ul><ul><ul><li>Supplier confirmation for all on request bookings </li></ul></ul><ul><ul><li>Exceptions like Transaction failures, Booking Failure process automated </li></ul></ul><ul><ul><li>Offline bookings also synchronized to online booking engine </li></ul></ul><ul><ul><li>Margin Optimization </li></ul></ul><ul><ul><li>Fulfillment is centralized for all products </li></ul></ul><ul><ul><li>24x7 Fulfillment Offered for all POS </li></ul></ul>
  14. 14. Sourcing & Fulfillment <ul><li>Call Center </li></ul><ul><ul><li>24 x 7 </li></ul></ul><ul><ul><li>135 agents to service customers </li></ul></ul><ul><ul><li>Travel Professionals trained in house </li></ul></ul><ul><ul><li>Avaya Contact Center and CCE Express Application Deployment </li></ul></ul><ul><ul><li>SOS Service – ensure all SMS that comes to this number is reverted and closed within 10 minutes </li></ul></ul><ul><ul><li>Secure IVR payment gateway </li></ul></ul><ul><ul><li>Touch Points </li></ul></ul><ul><ul><ul><li>Voice </li></ul></ul></ul><ul><ul><ul><li>Chat </li></ul></ul></ul><ul><ul><ul><li>Email </li></ul></ul></ul><ul><ul><ul><li>SMS </li></ul></ul></ul><ul><ul><ul><li>Voice Mail </li></ul></ul></ul><ul><ul><li>Sage CRM Application deployed and is interface real time with the booking engine </li></ul></ul>
  15. 15. Distribution Channels <ul><li>Business to Consumer (B2C) </li></ul><ul><ul><li>Online www.ezeego1.com </li></ul></ul><ul><ul><li>Call Center </li></ul></ul><ul><ul><li>Ezeego1 Shops </li></ul></ul><ul><li>Affiliates (Business to Business) </li></ul><ul><ul><li>Agents (affiliates.ezeego1.com) </li></ul></ul><ul><ul><li>Home based agents (hba.ezeego1.com) </li></ul></ul><ul><ul><li>Franchisees </li></ul></ul><ul><ul><li>Corporates (corporates.ezeego1.com) </li></ul></ul>
  16. 16. Distribution of Ezeego1 Booking Engine <ul><li>Ezeego1’s booking engine can be distributed in one of the following ways:- </li></ul><ul><ul><li>Using Ezeego1 affiliates site (http://affiliates.ezeego1.com) </li></ul></ul><ul><ul><li>White Label Option </li></ul></ul><ul><ul><li>Co-branded Site Option </li></ul></ul><ul><ul><li>Web Services or XML integration </li></ul></ul>
  17. 17. THANK YOU

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