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Dolabuy.com's return policy

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This report is regarded to dolabuy.com's return and cancellation policies.

This report is regarded to dolabuy.com's return and cancellation policies.

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  • 1. do Return Policy� Dolabuy.coms Return Policy� General Return and Cancellation Policy� Specific products Return and Cancellation Policy Return Policy
  • 2. do Return PolicyOur Commitment to SatisfactionOnline purchases require flexibility and support.Dolabuy.com understands that and wishes to create a satisfyingand enjoyable shopping experience for you.The Return and Cancellation Policies below were written toaccommodate customer’s needs and also to address the specificnature of our merchandise.If you can’t find the answer to your questions about our Returnand Cancellation Policies on this page, please feel free to visitour Contact Us page for customer service assistance. Return Policy
  • 3. do Return PolicyGeneral Return and Cancellation PoliciesReturn PolicyOur Customer Service representatives determine eligibility forrefunds and exchanges once customers have contacted us andexplained their reason for return. As we don’t sell refurbished orpreviously-owned items, any items you return must be unaltered,undamaged, and in factory condition with all original tags andpackaging. Items showing alteration, damage or use cannotbe returned Items that are unaltered, undamaged and unused, returned.but not in original factory condition and packaging, are subjectto a 15% restocking fee, to be deducted from the agreed-uponreturn amount. Return Policy
  • 4. do Return PolicyReturning packages without prior approval from CustomerService will halt or delay your return.All returned items must be in brand-new condition, unused andwith original tags and packaging. Requests to return items dueto quality issues, damage during shipping, color/style/size erroror allergic reaction from use must be accompanied by photos orother evidence that clearly shows the problem with the itemreceived. We reserve the right to charge a handling fee on allitems returned for other reasons.Please note that Product-Specific policies apply to thefollowing categories: Wigs, Customized Sports & Outdoors.For all returns, please Login to My Orders and submit areturn request form to Customer Service within 7 days ofreceiving your order.If we shipped you the wrong item: You have the option of 1)exchanging it for the correct item, or 2) returning it for a fullrefund. Customers must confirm their eligibility for an exchangeor return with Customer Service before sending items back. Return Policy
  • 5. do Return PolicyIf we shipped you an item in the wrong color: You areeligible for a full refund. (1.Note: All items sold by us are beingdescribed to the best of our abilities, as accurate as possible, andwith utmost conscientiousness on our part. However, to avoidany potential oversights, we respectfully request your assistancein helping us to make this a mutually satisfactory transaction byreviewing item description and photos, and asking all questionsPRIOR TO ORDERING. 2. Also note that Perceived colordifferences due to the display settings of your computer monitorare not grounds for a refund.)If we shipped you a defective item: You are eligible for arefund or exchange depending on your option 1) exchanging it 2)returning it for a full refund. Customers must confirm theireligibility for an exchange or return with Customer Servicebefore sending items back. Return Policy
  • 6. do Return PolicyIf you aren’t satisfied with your purchase: You may be aren’eligible for a return or exchange depending on your option 1)exchanging it, you should pay the resend fee 2) returning it for arefund consisting of product purchase price. Customers mustconfirm their eligibility for an exchange or return with CustomerService before sending items back.Cancellation Policy- Orders cancelled within 24 hours of payment confirmation willbe eligible for a full refund.- Orders cancelled more than 24 hours after paymentconfirmation but before shipping will be eligible for a partialrefund consisting of the 95% of the full fund.- Once your order has been shipped, it can no longer becancelled.To cancel an order, please Login to My Orders and requesta cancellation. Return Policy
  • 7. do Return PolicyReturn and Cancellation Policy for Specific Products Policy ProductsWigsReturn PolicyYour satisfaction is our goal! Wigs are eligible for return within7 days of receiving your order if the customer finds qualityissues, receives the wrong item, experiences an allergic reactionfrom wear, or has a package lost or damaged duringshipping. If none of these situations apply but you areunsatisfied with your purchase, you may be eligible for anexchange or refund of the item’s price within 7 days ofreceiving your order.As we don’t sell refurbished or previously-owned items, anyitems you return must be unaltered, undamaged, and in factorycondition with all original tags and packaging. Items showingalteration, damage or use cannot be returned. Items that areunaltered, undamaged and unused, but not in original factorycondition and packaging, are subject to a 15% restocking fee, tobe deducted from the agreed-upon return amount. Return Policy
  • 8. do Return Policy1. Quality Issues:Wigs with quality issues (including damage and poor quality)are eligible for a full refund within 7 days of receiving yourorder. When requesting your refund, please be ready to provideCustomer Service with photographs clearly showing theproblem with the items. Returned wigs must be in brand-newcondition, unused and in original packaging.2. Allergies:Wigs that cause an allergic reaction after use are eligible for areturn within 7 days of receiving your order. When requestingthe return, please be ready to provide Customer Service withmedical proof of the allergic reaction (such as a doctors note).3. Wrong Item Shipped:After confirming the style or color of wig sent to you is not whatyou ordered, you will have the option of keeping the wig youreceived or sending it back to exchange for the correct onewithin 7 days of receiving your order. If you prefer to keep the Return Policy
  • 9. do Return Policywig you received, we will refund the price difference if the wigyou purchased is more expensive than the one you received.4. Loss or Damage during Shipping:Wigs that were lost or damaged during shipping are eligible fora refund of the full purchase price plus shipping costs. Pleaseobtain "Proof of Damage" documentation from your deliverycarrier within 7 days of receiving your order, and provide italong with photographs showing the damaged packaging so thatCustomer Service can process your refund.Requesting Refunds or ExchangesWhen requesting a return for any of the 4 reasons listed above,please be ready to provide:1. Original order number2. Reason for exchange3. Photographs clearly showing the problem with the item4. Requested replacement item’s name, number and color5. Your shipping address and phone number Return Policy
  • 10. do Return PolicyCancellation Policy- Orders cancelled within 24 hours of payment confirmation willbe eligible for a full refund.- Orders cancelled more than 24 hours after paymentconfirmation but before shipping will be eligible for a partialrefund consisting of the 95% of the full fund.- Once your order has been shipped, it can no longer becancelledIf you would like to cancel your order, please Login to MyOrders to proceed.When you receive an email entitled "Payment Confirmation forOrder#_______ with dolabuy.com", your payment has beenconfirmed. Return Policy
  • 11. do Return PolicyCustomized Sports/OutdoorsReturn PolicyCustomized Sports/Outdoors items with no quality issues can bereturned within 7 days of receiving your order. Shipping costsmust be paid by the customer and returned items must be in theiroriginal condition, showing no sign of customization or wear.Please clearly identify the reason for the return on the package.As we don’t sell refurbished or previously-owned items, anyitems you return must be unaltered, undamaged, and in factorycondition with all original tags and packaging. Items showingalteration, damage or use cannot be returned. Items that areunaltered, undamaged and unused, but not in original factorycondition and packaging, are subject to a 15% restocking fee, tobe deducted from the agreed-upon return amount. Return Policy
  • 12. do Return PolicyReturning packages without prior approval from CustomerService will halt or delay your return.1. Quality Issues:Customized Sports/Outdoors items that are defective or havequality issues (such as obvious stains or tears) are eligible for afull refund.2. Size Errors:Sports/Outdoors items with an actual measured size of at least 2cm larger or smaller than the size chart on our website, andwhich we consider will affect wear of the item, are eligible for afull refund. Errors of less than 2 cm are not grounds for arefund;If you choose the wrong size you have two options1) exchangeit, you should pay the resend fee 2) returning it for a refundconsisting of the product purchase price. Return Policy
  • 13. do Return PolicyCancellation Policy- Orders cancelled within 24 hours of payment confirmation willbe eligible for a full refund.- Orders cancelled more than 24 hours after paymentconfirmation but before shipping will be eligible for a partialrefund consisting of the 95% of the full fund.- Once your order has been shipped, it can no longer be canceledIf you would like to cancel your order, please Login to MyOrders to proceed. Return Policy
  • 14. do Return Policy Return Policy

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