1. Guillermo Sánchez Diego S. Gancedo
[ MCP – MCTS – MCT – MCITP ] [ MCP – MCTS – MCITP ]
Microsoft MVP: Virtual Machine Architecture IT Specialist
Consultor IT | Exo dgancedo@gmail.com
guillermos@exo.com.ar
http://blog.diegogancedo.com.ar/
http://itsanchez.com.ar/
http://twitter.com/dgancedo
http://twitter.com/ITSanchezAR

2. Introducción
Service Manager
Orchestrator

3. Service Manager 2012
Es una plataforma integrada para la automatización y adaptación de las
mejores prácticas para la gestión de servicios IT, utilizando las
recomendaciones de MOF, ITIL y COBIT
Orchestrator 2012
Es una plataforma de automatización para orquestar e integrar
herramientas de IT destinada a reducir el coste de las operaciones de los
datacenters, al tiempo que mejora la fiabilidad de los procesos de IT

5. Automation
®
MOF
Standardization
®
ITIL Self-service
®
COBIT Compliance

6. IT Data
Warehouse
Configuration
Management
DB
Knowledge
Work Items
Configuration
Items

7. E-Mail & Other Clients
Portal
Reports & Excel
Dashboards

12. Service Manager
HP Service Manager Software
Make your IT service desk enterprise strength
.
OpenView Operations

13. BladeLogic Operations Manager HP iLO and OA
BMC Atrium CMDB HP OpenView Operations (Windows)
BMC Remedy AR System HP Service Manager
BMC Event Manager HP Asset Manager
BMC Patrol HP Network Node Manager
CA Spectrum HP OpenView Operations (Unix - HPUX)
CA Unicenter Service Desk HP OpenView Operations (Unix - Solaris)
CA Autosys HP OpenView Service Desk
CA eHealth IBM Tivoli Netcool Omnibus
CA Unicenter NSM IBM Tivoli Enterprise Console
EMC Smarts InCharge IBM Tivoli Storage Manager
VMware vSphere UNIX
Active Directory Veritas NetBackup
FTP

14. Import Configure Request VM Service Runbook Create VM
Runbooks Request from Service Request Invoked
Offering Catalog Created
SM Admin BUIT End User VMM Admin