3. A job aid is a repository for
information, processes, or
perspectives that is external to the
individual, supports work and
activity, and directs, guides, and
enlightens performance.
1991
3
4. Performance support is a
repository for information,
processes, and perspectives
that inform and guide planning
and action.
2006
4
6. Used on the job
CC-licensed photo by Brenda Lee
http://www.flickr.com/photos/kn0ttyn3rb/4138113172/
Used on the job
Diagrams for "Building Job Aids" 6
7. Reduces
memorization
Adapted from a CC-licensed photo by J. E. Theriot
http://www.flickr.com/photos/jetheriot/6186786217/
7
9. Reference: organizer / decoder
Regulations for Inmates
United States Penitentiary, Alcatraz (1956)
30. Keep your property neatly
arranged on your shelves,
as shown in the cell diagram
on Page # 8...
6/23/2012 3:44 AM Diagrams for "Building Job Aids" 9
15. Cookbook
Background image by aaaaavry
http://www.flickr.com/photos/kimclit/4692180458/
Recipe fromFeeding America: The Historic American Cookbook Project
Michigan State University Libraries
15
http://digital.lib.msu.edu/projects/cookbooks/index.html
16. Cookbook
Easy 5 Minute WordPress Installation on Windows
Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI).
Installation is very easy and takes on average about 5 minutes to complete. For other Windows
installers, check this section .
Step 1. Things you need to know before starting.
1. These steps will work on Windows versions which include IIS, such as Windows XP professional,
Windows Vista, Windows 7 and Windows Server.
2. You must be able to install programs on your machine (i.e. have administrator rights).
Step 2. Navigate to the WordPress Installation Page .
1. Choose the "Install" button.
2. If you have Web PI already installed, it will automatically launch and you can skip to the next step.
3. If you do not have the Web Platform Installer, you will be prompted to install it.
4. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop
or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure
IIS, PHP, MySQL and anything else you may need.
Step 3. Choose to Install WordPress.
1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress
by pressing the "Install" button in the lower right hand corner.
(etc.)
The WordPress Codex 16
http://codex.wordpress.org/Installing_WordPress#Easy_5_Minute_WordPress_Installation_on_Windows
17. Decision table: flood insurance rates for building coverage
Type of Building Coverage Maximum Amount How to calculate premium
$ 0.78 per $ 100
Basic $ 50,000
Single family ( = $ 390.00 for max.)
dwelling $ 200,000 $ 390.00 for basic plus
Additional
(after maximum basic) $ 0.21 per $ 100 for add’l
$ 0.89 per $ 100
Basic $ 50,000
2 – 4 family ( = $ 445.00 for max.)
dwelling $ 200,000 $ 445.00 for basic, plus
Additional
(after maximum basic) $ 0.30 per $ 100 for add’l
$ 0.95 per $ 100
Basic $ 150,000
Other residential ( = $ 1425.00 for max.)
$ 100,000 $ 1425.00 for basic, plus
Additional
(after maximum basic) $ 0.30 per $ 100 for add’l
$ 0.95 per $ 100
Basic $ 150,000
Non-residential ( = $ 1425.00 for max.)
$ 350,000 $ 1425.00 for basic, plus
Additional
(after maximum basic) $ 0.30 per $ 100 for add’l
Flooding in Fenton, Missouri, March 2008 / FEMA / Jocelyn Augustino
6/23/2012 3:44 AM Diagrams for "Building Job Aids" 17
http://www.fema.gov/photolibrary/photo_details.do?id=34568
18. Flowchart
USDA / United States Forest Service / Fire Shelter Inspection Guide
http://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/ 18
19. Should you build a job aid? Part 1: Go / No-Go
Is a job aid required Yes Then build it.
for this task? (Do the best you can.)
No
Yes
Is speed or rate Don’t build a job aid.
important for this task? (It won’t help.)
No
Maybe build one –
look more closely.
19
20. Should you build a job aid? Part 2: The Task
Ask the task.
How frequently performed? Often < > Rarely
How many steps? Few < > Many
Difficulty of steps? Easy < > Hard
Impact of error? Trivial < > Serious
Likelihood of task changing? Low < > High
The more your answers tend to the right,
the more sense it makes to build a job aid.
20
21. Part 3: On the job Any obstacles?
Yes Yes
Physical barriers
Ways to overcome?
to using a job aid?
No No
Don’t build one.
Social barriers Yes Yes
Ways to overcome?
to using a job aid?
No
No
Don’t build one.
Start designing.
22. Ready to ship?
Finalization of orders takes place on QR16,
which is the Replenishment Screen. The
screen displays a list of shipments. Type the
shipment number in the Enter Code field.
Type the extract code in the Function field.
Code 0 is to extract a purchase order, EDI
form 850. 5 is for form 855, purchase order
acknowledgement. Use B to extract a
purchase order and a POA at the same time.
Use C for any other extract. The system will
update the Ship status field to display the
modified shipping status.
22
23. Simple step: one stimulus, one response
S—R S—R S—R
S1 — R S2 — R S3 — R
List of Click on the Style sheet Click Style sheet Find
files style sheet. highlighted Open. in edit “header”
window section.
23
24. Discrimination: multiple stimuli, different responses
S—R
S—R
S—R
S4.1 — R
Paid in Issue refund
cash in cash.
S4.2 — R
Paid with Issue refund
credit card via credit.
S4.3 — R
Paid with Issue new gift
gift card card in amount
of refund.
CC-licensed photo by epSos.de
http://www.flickr.com/photos/epsos/5394616925/
24
25. Generalization: multiple stimuli, same response
S
S R
S
S5.1
Traveler with
small child
S5.2 R
Traveler in Offer
first class pre-boarding.
S5.3
Platinum Miles
member
CC-licensed photo by Gary Dykstra
http://www.flickr.com/photos/dykstranet/211106615/
25
26. Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen
Ready to ship?
displays a list of shipments. Type the shipment number in the Enter Code field. Type the
extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for
form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at
the same time. Use C for any other extract. The system will update the Ship status field to
display the modified shipping status.
26
28. How decisions get made
If vendor code is: Discount is:
S—R
C 10%
S—R
D 15%
S—R V 33%
Passenger: Action:
S
First Class
S R
Platinum Club Offer
S Accompanied by pre-boarding
small child
28
29. A response can be a short sequence...
If customer is: Do this:
Argus Program 1. Check ‘expedite’
member 2. Send to warehouse
Referral from HQ 3. Notify sales rep
1. Apply discount
Coupon user
2. Send to warehouse
All others Send to warehouse
...but not two separate actions
If order is: Action:
Send order to
First order from sales rep
new customer Send order to
warehouse
29
30. Clear, task-focused
title
Prerequisites
Step: can be done
w/o rechecking
Sequence is
numbered
Simple, direct,
consistent wording
See-do / when-then
format
Performance cues
What success
looks like
30
31. Draft – working with forecast exceptions (page 1)
S1 R S2 R S3 R S4 R
Main Select 2, QR12 In BSQ SKU, Done Choose 7, Done In Restrict
menu Inq & Maint screen type SKU & Fcst Model Record,
store code Selection enter J2
S7.1 R S8.1 R
Show Press A forecast Decide (to
next PF7 exception S7x)
S5.1 R S6 R
S7.2 R S8.2 R
List of Press A forecast Decide
Show Press “Beyond “No more
forecast PF7 exception next
previous PF6 Last that way;”
exceptions action
Record” decide
S5.2 R S7.3 R (to S9x)
(If none?) ??? Work Decide
with next
this one action
31
32. Working with forecast exceptions (page 2)
S9.1 R
Adjust level to In Lvl, enter
expected demand new level
S9.2 R S10 R Sc
Adjust trend to In Trnd, enter Done Press F9 New time
expected demand new trend (update) in UPD
field
S9.3 R
(from Model: MV; In Remodel
S8x) Remodel: OM Using, enter MA
S9.4
History: large
spikes or declines R
“Adjust history
S9.5 and remodel”
Standard error ???
high for product
volume
S9.6 R
(Do nothing with ???
this exception?)
32
33. How to perform a forequarter amputation
Based on report in The Telegraph, 5 December 2008
http://goo.gl/LDRD4
33
34. How to perform a
forequarter amputation
1. Start on clavicle. Remove middle third.
2. Control and divide subsc(apular) art(ery)
and vein.
3. Divide large nerve trunks around these as
prox(imally) as (possible).
4. Then come onto chest wall immed(iately)
anterior and divide Pec(toralis) maj(or)
origin from remaining clav(icle).
5. Divide pec(toralis) minor insertion...
6. and (very imp) divide origin...
7. ...and get deep to serrates anterior.
8. Your hand sweeps behind scapula.
9. Divide all muscles attached to scapula.
10. Stop muscle bleeding with count suture.
Easy! Good luck. Meirion
Based on report in The Telegraph, 5 December 2008
http://goo.gl/LDRD4
34
35. My blog: daveswhiteboard.com
@dave_ferguson on Twitter
dferguson @ strathlorne.com
301.740.3932 office
240.461.0968 mobile
35
Quick Check: does this task lend itself to job-aiding? How frequently performed?OftenRarely How many steps?FewMany Difficulty of steps?Very easyVery hard Impact of error?TrivialSerious How likely that steps will change?LowHigh
Insertion: the point at which a muscle attaches to a bone (“divide pectoralis minor insertion”) that the muscle moves.Origin: the point at which a muscle attaches to a bone that it does not move.
Insertion: the point at which a muscle attaches to a bone (“divide pectoralis minor insertion”) that the muscle moves.Origin: the point at which a muscle attaches to a bone that it does not move.
