Companies fail when they fail to meet or exceed their customers desires. Yet, most are so focused on internal dysfunction, they forget to look from the outside in.
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From The Outside In Voice
1. ADMINISTRATION, OP
PLANNING,
510 224 0493
510 743 4237 fax INNOVATION, TRAININ
dan@danstrongin.com TRANSFORMATIONS
FROM THE OUTSIDE IN
MAKING THE COMPLIC
MANAGE NATURALLY.COM
CONSULTING FOR VAL
BUSINESS:
ADMINISTRATION, OP
PLANNING,
510 224 0493
510 743 4237 fax INNOVATION, TRAININ
dan@danstrongin.com TRANSFORMATIONS
Sunday, May 30, 2010
2. THE FOREST FOR THE TREES
Most People who own or manage businesses get caught up
putting out fires and tending to the details; they don’t have the
time or energy to tend to the System.
Sunday, May 30, 2010
4. MORE THAN THE SUM OF ITS PARTS
"a set of interdependent components that work together to try
to accomplish the aim of the system" deming
Sunday, May 30, 2010
5. IF A BUSINESS IS A BODY
And those in charge are stuck being arms and legs,
Where’s the head?
Sunday, May 30, 2010
6. STUCK LOOKING INSIDE OUT
When they should be looking Outside In
Sunday, May 30, 2010
7. OUTSIDE IN
means to apply the discipline of seeing everything through your
customer’s eyes, from their point of view.
Sunday, May 30, 2010
8. IT’S THE ART OF GETTING OFF YOUR DUFF
and going to where your customer interacts with your product
and see for yourself, through their eyes.
Sunday, May 30, 2010
9. IT’S ABOUT THEM, NOT US!
their families, their homes, their lives
Sunday, May 30, 2010
10. CUSTOMERS
Aren’t Spreadsheets
Sunday, May 30, 2010
11. A SPREADSHEET NEVER
Sold a thing, nor has it added quality to a product or service:
only the people who touch it can!
Sunday, May 30, 2010
12. GO TO WHERE THE ACTION IS
The Real Place, Where Your Product or Service is Used
Sunday, May 30, 2010
13. “THE HEART OF IMPROVING HOW THINGS
ARE DONE IS IN OBSERVING ON THE WORK
FLOOR.”
The only place value for your customers can be added.
Sunday, May 30, 2010