From The Outside In Voice

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Companies fail when they fail to meet or exceed their customers desires. Yet, most are so focused on internal dysfunction, they forget to look from the outside in.

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From The Outside In Voice

  1. 1. ADMINISTRATION, OP PLANNING, 510 224 0493 510 743 4237 fax INNOVATION, TRAININ dan@danstrongin.com TRANSFORMATIONS FROM THE OUTSIDE IN MAKING THE COMPLIC MANAGE NATURALLY.COM CONSULTING FOR VAL BUSINESS: ADMINISTRATION, OP PLANNING, 510 224 0493 510 743 4237 fax INNOVATION, TRAININ dan@danstrongin.com TRANSFORMATIONS Sunday, May 30, 2010
  2. 2. THE FOREST FOR THE TREES Most People who own or manage businesses get caught up putting out fires and tending to the details; they don’t have the time or energy to tend to the System. Sunday, May 30, 2010
  3. 3. YOUR BUSINESS IS A SYSTEM Sunday, May 30, 2010
  4. 4. MORE THAN THE SUM OF ITS PARTS "a set of interdependent components that work together to try to accomplish the aim of the system" deming Sunday, May 30, 2010
  5. 5. IF A BUSINESS IS A BODY And those in charge are stuck being arms and legs, Where’s the head? Sunday, May 30, 2010
  6. 6. STUCK LOOKING INSIDE OUT When they should be looking Outside In Sunday, May 30, 2010
  7. 7. OUTSIDE IN means to apply the discipline of seeing everything through your customer’s eyes, from their point of view. Sunday, May 30, 2010
  8. 8. IT’S THE ART OF GETTING OFF YOUR DUFF and going to where your customer interacts with your product and see for yourself, through their eyes. Sunday, May 30, 2010
  9. 9. IT’S ABOUT THEM, NOT US! their families, their homes, their lives Sunday, May 30, 2010
  10. 10. CUSTOMERS Aren’t Spreadsheets Sunday, May 30, 2010
  11. 11. A SPREADSHEET NEVER Sold a thing, nor has it added quality to a product or service: only the people who touch it can! Sunday, May 30, 2010
  12. 12. GO TO WHERE THE ACTION IS The Real Place, Where Your Product or Service is Used Sunday, May 30, 2010
  13. 13. “THE HEART OF IMPROVING HOW THINGS ARE DONE IS IN OBSERVING ON THE WORK FLOOR.” The only place value for your customers can be added. Sunday, May 30, 2010
  14. 14. MAKING THE COMPLIC MANAGE NATURALLY.COM CONSULTING FOR VAL BUSINESS: ADMINISTRATION, OP PLANNING, JOIN THE CONVERSATION INNOVATION, TRAININ 510 224 0493 510 743 4237 fax TRANSFORMATIONS dan@danstrongin.com at managenaturally.com ©2010 Dan Strongin All Rights Reserved Permission granted to distribute freely, intact only, and only if shared at no cost. Sunday, May 30, 2010

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