Productivity in the Cloud

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This IDG Research survey of over 100 IT leaders at small and midsize companies provides insight into usage of cloud-based productivity applications, as well as the business benefits expected and achieved from deployment. The survey also examines which groups within SMB's are driving deployment of cloud-based productivity applications as well as the ways in which productivity is quantified.

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Productivity in the Cloud

  1. 1. PRODUCTIVITYIN THE CLOUD
  2. 2. MARKETINGRESEARCHEMPLOYEEENGAGEMENTA WORLD OF INSIGHTSResearch ServicesPresented April 2013 on behalf ofPRODUCTIVITYIN THE CLOUD
  3. 3. Which of the following best describes your organization’suse of cloud-based productivity applications?All productivityapplications used in myorganization are cloud-based 7%One or more (but not all)productivity applicationsused in my organizationare cloud-based93%3PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesMost respondents reporttheir companies havedeployed some cloud-basedproductivity applications,but they have not yet madea full transition to the cloud.
  4. 4. 76%57%57%54%35%33%5%68%48%52%38%32%21%9%Ability to deliver data and applicationsto users anywhere/anytimeHigher employee productivityAbility to deliver data and applicationsto users on any deviceLower IT CAPEXIncreased agility/flexibility due to pay-as-you-go pricingLower IT OPEXNone of the above Expected BenefitBenefit AchievedWhich of the following business benefits was your organization hoping to achieve when the decisionwas made to deploy cloud-based productivity applications?Since deploying cloud-based productivity applications, which of the following business benefits hasyour organization experienced?4PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesBusiness BenefitsCloud-basedproductivity apps aredelivering the topbenefits companieswere hoping toachieve pre-deployment, thoughsome companieshave not seen thefull cost savingsbenefits yet.
  5. 5. 64%55%42%38%30%8%Average time employees take toaccomplish specific tasksAmount of time employees spendworking on specific tasksEmployee self-evaluations/surveysAverage time employees take torespond to customer inquiriesRatio of revenue, profit, or somemeasure of product output to employeeexpenses or hours workedNone of the above5PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesHow does your organization quantify productivity?Companies mostoften measureproductivity byexamining the timespent working on oraccomplishingspecific tasks.
  6. 6. IT leadership57%Businessleadership27%Productivityapplicationusers12%Other4%6PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesMost often, it is IT whodrives the initial decisionto deploy cloud-basedproductivity applications.Where did the idea to deploy cloud-based productivityapps originate in your organization?
  7. 7. Extremely23%Very33%Somewhat40%Not very3%Not at all1%7PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesHow beneficial do you believe deploying a suite ofproductivity applications would be to your organization’sability to maximize productivity of mobile workers?Most respondents feel thatdeployment of a full suite ofintegrated, familiar, enterprise-grade cloud-basedproductivity applicationswould improve the ability toempower and maximize theproductivity of mobileworkers.
  8. 8. Methodology and Research ObjectivesSampleField Work March 22 – April 5, 2013Total Respondents 100Qualifiers Employment at a company withbetween 50-499 employees;Involved in IT purchases (beyonddetermining requirements);Company has deployed at leastone cloud-based productivityapplicationAudience IDGE Research PanelsCollection Online QuestionnaireNumber ofQuestions6 (excluding screeners anddemographics)MethodSurvey Goals8PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesTo gain insight into usage of cloud-based productivity applications, as well as the business benefitsexpected and achieved from deployment. The survey also examines which groups within theorganization are driving deployment of cloud-based productivity applications as well as the ways inwhich productivity is quantified.
  9. 9. Total Respondents Organization Size250-499 employees 31%50-249 employees 69%Job Title BreakdownExecutive IT Management (VP+) 22%IT Management (Dir/Mgr) 25%IT Professionals 10%Business Management 33%Other (Non-Manager) 10%Involvement in IT Purchase Decisions66%75%81%72%38%49%Determine business needDetermine requirementsEvaluate solutionsRecommend and select vendorsSell internallyApprove/authorize expenditures9PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch ServicesRespondent Profile100
  10. 10. IDG Research Services specializes in marketing and media-related researchfor technology marketers. As a division of International Data Group (IDG), theworlds leading technology media, research, and event company, IDG ResearchServices brings the resources and experience of a large, global company to itsclients in the form of a small, customer-focused business. For more informationplease visit our website.Janet KingGM/Vice PresidentOffice: 207-847-9377Fax: 207-847-9373Email: janet_king@idgresearch.com10PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

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