AIESEC FTU Hanoi proudly presents our application for National awards in ILEAD 2014

1. Outgoing GIP award R&R application
PRESENTED BY OUTGOING EXCHANGE
AIESEC Ftu HANOI 13/14

2. Session Flow
RECRUITMENT
SERVICE AND QUALITY
MATCHING EFFECTIVENESS
NATIONAL CONTRIBUTION

3. oGCDP FALL RECRUITMENT
1
2
3
Online Channel
number of Afs
Facebook
36/50
Number of
application from
email
4/50
Online Promotion
others
Online Channel
number of raises
Facebook
4 raises
Number of Raises
email
1 Raised EP/ 4 Afs
from Online
other online
Promotion
0
channels
Other channels
number of raises
Poster/ leaflet
3
Newspaper
Raise from other
channels
Class presentation
2
WOM
3
Total
40/50
Total
7 EPs
Total
9
Total
4
Conversion from AF
to Raises
23 Raises/ 91 Afs

4. Growth in oGCDP
25
21
20
15
10
5
7
4
4
2
0
2012
Raise
2013
Match
Realize
5

5. RECRUITMENT
Information Seminar: 2 events
• 29/09/2013 and 06/10/2013
• With the presence of MCVP IR Japan - Kanna Kondo
• Package:

6. Promotion
Standardized Process
Promotion report
 Build strong legacy

7. Promotion
• General Function introduction:
https://docs.google.com/file/d/0B1xhmhrABHb2SkJaUzZaekJtSVU/edit
• General Process:
https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDBob1ZzbFBJRDAxTnRuVDQz
b1FGSXc&usp=drive_web#gid=0
• JD’s insight :
https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEcxV2phT3dXNUhsdjhROXdjR
mtnbVE&usp=drive_web#gid=0
• Online promotion_ posting plan:
https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dHVLR2p4NXlrUHE0NFll
MVdoaUhVaFE&usp=drive_web#gid=0

8. PROMOTION
Our FB Fanpage

9. Promotion
Showcasing impact:
• Showcasing impact:

10. SERVICE AND QUALITY
• Out-going Preparation Seminar 06/11/2013

11. SERVICE AND QUALITY
• Net Promoter Score:
- NPS: 91
- Response Rate: 85%
- Cases opened: 0
- Cases closed: 1
=> 18,6 points

12. SERVICE AND QUALITY
MANAGEMENT
• EP Service Planning:
https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEhGZTR0Z0V5MjB0b1JmeDZYd
UdTamc&usp=drive_web#gid=0
• Buddy scoring system:
https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDhvaDdIWXdSSkU5N1BGM1JHa
y1wOUE&usp=drive_web#gid=0
Monthly Calling to EPs to check Working effeciency between buddies and EPs

13. SERVICE AND QUALITY
EP COMMUNITY

14. EP Community

15. SERVICE AND QUALITY
EP Endorsement

16. EP RECOGNITION & AWARD
• EP Award night: Link
https://www.dropbox.com/sh/wo1rdnbkyywvawo/6qVeK41jQd

17. MATCHING EFFECTIVENESS
Partnership follow-up and utilization:
• MC partner: Japan – CEEDER MCVP IR Japan Kanna Kondo
1314 and MCVP IR Japan 1415 Shinano Oba
• Working flow: weekly online meetings during December 2013
Link: (Meeting output)
• Initiative: intensive matching process coordinated by MCVP
IR, OCP, TN manager
Link: (Matching process tracker):
https://docs.google.com/spreadsheet/ccc?key=0AmlKC9aXLUZdDhSOTVwLWtxeE1Od2N5Y05XRnNkZmc&usp=
drive_web#gid=1

18. Supporting System
VP OGX
IR management
OC Project 1
Customer
Service
Management
OC Project 2
OC project 3

19. NATIONAL CONTRIBUTION
• Evaluation from MC