I have this question asked of me quite frequently. Somehow I will be involved in a discussion and something will come up about testing, and when I talk about it, a natural question to be asked is “oh, so you must be in Quality Assurance!” For years, I answered “yes”, but I don’t answer that way any longer. Now, when people comment that I must be in QA, I answer, “Am I a software tester? Yes!” For many of the people I talk to, the comment doesn’t just hang in the air; they notice the difference, and often they ask me about it? What do I have against QA? Why do I avoid saying those words, and why do I substitute the words “software testing” instead?

1. Are You in QA? No. Am
I a Software Tester? Yes!
G H I P Q R S R Q T U V W X Y U ` P G W V V G R a W b
software exists in an unusual state that is never
loaded with the same operating systems, and with
as close as possible the same hardware, and we
ran those two systems, with as close to identical
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certainty, say that the machines would behave
identically. We could guarantee that the metal
parts were stamped out to make the case with a
high amount of precision, but the sustaining of
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the electronic states of an operating system will
be different on each computer. The vagaries and
differences in the speed of ram, the speed of the
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hard disk, the length of the cables used inside the
This also stems from the factories in which items chassis, the power load at that given moment,
are made. Whether they are made of wood, plastic and any programs installed and activated on the
or metal, factories have a vested interest in their system will make for a different experience. This
have this question asked of me quite frequently. parts being designed to have few defects or broken is a key reason why I have come to view software
Somehow I will be involved in a discussion and pieces. The idea of quality assurance grew out “quality assurance” as a misnomer. Metaphorically,
something will come up about testing, and when I of the factories and assembly lines looking to installing and testing software is less like building
talk about it, a natural question to be asked is “oh, guarantee, as much as possible, the parts that were a house on a concrete foundation, but more like
so you must be in Quality Assurance!” For years,
I answered “yes”, but I don’t answer that way any extend the metaphor, building it on the lake instead
longer. Now, when people comment that I must be
in QA, I answer, “Am I a software tester? Yes!” talking about a drill press, and the ability to make The reasons run even deeper than this
For many of the people I talk to, the for equally distributed holes into a piece of sheet however. With Quality Assurance, there is both
comment doesn’t just hang in the air; they notice metal, having the ability to guarantee that process an expectation and an understanding that we can
the difference, and often they ask me about it? What works consistently is realistic. It’s a very stable
do I have against QA? Why do I avoid saying those process, and something that can be assured (or as what Assurance means. I assure that this product
words, and why do I substitute the words “software has a level of quality. For most of us that work in
testing” instead? The metaphor of a factory and an assembly this space, that is not likely, nor is it really even
The roots of this come from my line feels natural when we talk about software. feasible. To assure software quality, we would need
further understanding of the dynamics and the Functions plug together, modules can be connected to have the ability to make changes to the system,
to make larger programs, and numerous “moving to “retool the line” so to speak, so that we can make
created, and the environment in which it is built and sure that the system is doing exactly what it was
where it runs. The term Quality Assurance stems product. The similarity, however, ends here.
from the idea that there should be quality standards. Unlike a drill press or a metal stamping machine,
c d c e f g

2. These are of course all semantic what they will do with that information. Often it
arguments. The fact is, Quality Assurance is a will be to take the problems that we have found
long established term, and for the most part it is
least in the environments that I work in, we don’t synonymous with being a tester. Still, I prefer leave the issues as is.
have that control or power. We have to have a using the words “software tester” for a variety of Each time I have this conversation, I have
programmer make those changes. Thus, the ability reasons. First, it accurately effects what we do. the chance to change someone’s mind on how
to assure quality is not in our hands. We test the software. Not an idealized piece of they see software development and what we as
The biggest reason, though, has nothing to software on some mythical perfect machine, but
do with these situations I’ve described. The reason opinions; the long-term use of the QA term is
I dislike using the term “Quality Assurance” the on a lake. We look at a product and we explore
most is the false expectation it gives. It tells people it. We discover with the resources at our disposal someone who gets what I’m saying, and they start
that we can assure quality, in a way that says we how the software behaves, and based on that to view software testing differently. I’ve even heard
will prevent any defects from getting to the public. behaviour, we explore in different places. Jon Bach a number of software testers likewise answer in
While yes, that is ultimately what we want to do, has a metaphor that I personally love1, in essence kind when they are asked if they “work in QA?”
the fact is that it is impossible to test completely, saying that instead of trying to present ourselves as It’s going to take time to change perceptions, but if
to examine every conceivable situation, and cover we all work together and remind people what it is
every eventuality to assure that there are no defects. should use something closer to who and what we we really do, we might help others understand that
If a defect does get out, we have set ourselves up really are. We are storytellers. We are journalists. the term Quality Assurance belongs in the factory,
for blame. We are Quality Assurance, our job is to Our goal is to explore, study and learn about a while software testing belongs with the code we
assure the quality of the product, and therefore any product, from as many different vantage points as work with every day.
we can, and then, based on those vantage points,
explain what we see. Tell as complete a story as
that particular issue, neither did the programmer possible. Show the software team and product h i p i h i q r i s
who wrote the module, or the product owner who owners the who, what, where, when and why of the
accepted the module. We’re all on the same team. software. We are providing the development and t
Setting ourselves up to be the judge, jury and product team, and the customers, with information
executioner will merely leave us to be blamed if we
miss something. product team and the programmers will determine
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