Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience Practice Leader at Centric Consulting
Industry
Design
Website
www.about.me.com
About
Dynamic and hands-on design and user experience executive with over 20 years of
experience and a record of success leading and building highly effective and innovative
global design/ux organizations.
KEY SUCCESSES
300% growth in team size within 4 years, with high levels of employee engagement, and
less than 2% employee attrition year over year.
Successfully managed multiple $1M+ projects from sales to delivery to launch, utilizing a
unified design thinking led design/development process that led to a 20% increase in
client satisfaction scores.
Led the creation of a multiple studio design model, including offshore studios in emerging
marketing, including China, Argentina and Mexico, w...
Tags
design
experience design
chicago
chicago2016
ogilvy
olympics
facebook
2016
cnms
agile
design thinking
leadership
design managerment
global
ux
salesforcexd
salesforce services
dreamforce2013
df2013
df13
salesforce xd
salesforce
social
media
jim
marcus
mark
mitten
bill
bulman
new
summit
convergence
social_media
jim_marcus
mark_mitten
bill_bulman
cnms08
chicago_new_media_summit
chicago_convergence
See more
Presentations
(4)Likes
(5)The 5 Competencies for Customer Journey Mapping
Qualtrics
•
6 years ago
New Frontiers: UX Professional as Business Consultant
Cindy Chastain
•
11 years ago
Trends in interactive design 2013
Prophets Agency
•
11 years ago
PSFK Future of Retail Report 2012
PSFK
•
11 years ago
See What I Mean Pt. 2 (Case Studies)
Travis Isaacs
•
15 years ago
Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience Practice Leader at Centric Consulting
Industry
Design
Website
www.about.me.com
About
Dynamic and hands-on design and user experience executive with over 20 years of
experience and a record of success leading and building highly effective and innovative
global design/ux organizations.
KEY SUCCESSES
300% growth in team size within 4 years, with high levels of employee engagement, and
less than 2% employee attrition year over year.
Successfully managed multiple $1M+ projects from sales to delivery to launch, utilizing a
unified design thinking led design/development process that led to a 20% increase in
client satisfaction scores.
Led the creation of a multiple studio design model, including offshore studios in emerging
marketing, including China, Argentina and Mexico, w...
Tags
design
experience design
chicago
chicago2016
ogilvy
olympics
facebook
2016
cnms
agile
design thinking
leadership
design managerment
global
ux
salesforcexd
salesforce services
dreamforce2013
df2013
df13
salesforce xd
salesforce
social
media
jim
marcus
mark
mitten
bill
bulman
new
summit
convergence
social_media
jim_marcus
mark_mitten
bill_bulman
cnms08
chicago_new_media_summit
chicago_convergence
See more