Build your Security Superpowers: Security Best Practices for Salesforce Admins presented by Devanshu Patel in the Admin Zone at Salesforce World Tour Chicago on 4/22/15.

1. Build Your Security Superpowers:
Security Best Practices for Admins
Devanshu Patel
Sr. Security Engagement Manager

2. Safe Harbor
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3. What is Trust Engagement?

4. Why are we here?

5. When it comes to you and Salesforce…

6. Security Superpowers
Password Security
Two Factor Authentication
Phishing Prevention
Login IP Ranges

7. Password Sharing =
​Security Risk
​Loss of access control
​Compromise will be blamed on the account
owner
​Effective insider threat technique
You Own Your Password
Ownership has rights and responsibilities

8. OPPWAD
Other People’s Passwords Are Dangerous!
​Never share your Salesforce account
password with anyone
​Do not accept Salesforce credentials
from anyone
​If someone gives you their Salesforce
credentials, report it to
security@salesforce.com

9. Password Security
Password security is the first line of defense.
​Use strong passwords
• Preferably minimum 12 characters and
three character types (upper, lower,
numeric, symbols)
​Regularly change passwords
​Never reuse passwords on other accounts
​Never share passwords (OPPWAD)
​Deactivate passwords when people leave

10. Weak Passwords Can Be Hacked
​Weak passwords (under 8 characters or real words) are easy prey
​Password cracking software can break them easily

11. Strong Passwords Can Be Compromised
Social engineering Weak Security Questions

12. Password Reuse Compromises Other Accounts

13. How Two Factor Authentication Works
+

14. Why Two Factor Authentication Is Secure
Extra layer of security beyond
a password
Even if your password is
compromised, your account is
secure

15. Salesforce Authenticator
Protects account access
even if your password is
compromised
Significantly reduces
vulnerability
Great resource:
www.twofactorauth.org

16. Login IP Ranges
​Available to all customers
​Only access Salesforce from a designated set of IP Ranges. Two levels:
​Org-level Trusted IP Ranges (permissive)
​Profile-level Login IP Ranges (restrictive)
Enterprise, Unlimited, Performance, Developer:
Manage Users | Profiles
Contact Mgr, Group, Professional:
Security Controls | Session Settings
For more info, search Help & Training

17. Recommendation
 Org-wide Trusted IP Ranges → all users in your organization
 Profile- based login IP range restrictions → employees with
access to lots of data or sensitive materials (Admins,
Developers)
 Profile- based login IP range restrictions --> users connecting
from the same locations.

18. Phishing
​Educate your Salesforce users!
​If your users get a “Salesforce” e-mail, have them reach out to you or your
security team to double check that it is legitimate
​If you are not sure about a ”Salesforce" e-mail, ask us, by forwarding to
security@salesforce.com

19. Phishing Superpowers
​Hover over links to validate.
​Does the e-mail context make sense?
​Does the e-mail sender make sense?
​Look for typos/grammatical errors.
​Beware Clickbait!
• Using emotion to entice you to click immediately
• Fear (Your account will be closed)
• Reward (First 100 users get a free eye exam!)

20. Phishing Spoof
​Hover over links to validate.
​Does the e-mail context make
sense?
​Does the e-mail sender make
sense?
​Does Salesforce send receipts in
this manner? Are you normally a
recipient?
​Look for typos/grammatical errors.
​Beware Clickbait!

21. Real Salesforce E-Mail
Look for:
Legitimate @salesforce.com or @exacttarget.com
address
Links go to www.salesforce.com or App Stores
(hover with your mouse)
Call to action not overly aggressive

22. Phishing Takeaways
​Hover over links and sender address to validate.
​Does the e-mail context make sense?
​Does the e-mail sender make sense?
​Look for typos/grammatical errors.
​Beware Clickbait!
• Using emotion to entice you to click immediately
• Fear (Your account will be closed)
• Reward (First 100 users get a free eye exam!)
​Have users e-mail admin/security
​Admin/Security can e-mail security@salesforce.com

23. Security Superpowers
Password Security
Two Factor Authentication
Phishing
Login IP Ranges

24. Thank you