Global Payments offers a whole gamut of services but unfortunately it does not have a well qualified staff for executing the services.

1. It is irksome for a merchant when the Point of Sale
solution he or she is using develops snags every now
and then. But there is still something worse that
awaits a business owner.

2. Some payment solutions vendors have such a
mismanaged system of handling technical snags
that their incompetency can cause immense
damage to a person’s business. Global Payments
unfortunately is an agency that is found napping
when it comes to addressing technical issues.

3. Though Global offers a wide range of payment
solutions, they do not have sufficient and well trained staff
for executing services. Customer support department is one
area the service provider needs to take special care of. The
executives do not have proper knowledge of the basic
terminology of payment processing systems. This makes
difficult for a merchant to explain his/her point these
people.

4. If technical glitches persist for a long time, it can
cause significant damage to a business. This can drive
away customers and give a bad name to the
merchant’s business. Global Payments often takes
longer than many other payment services for fixing
glitches.

5. Since these are some basics things that can be handled
by recruiting a more qualified workforce, hope things
improve soon.

6. It is advisable to hire service providers like Axxess Payments as it
has dedicated set of people to take care of specific issues. This is
what experienced merchants recommend.