CallDesk19 is effective and reliable software for contact center and provide complete solution for customer acquisition, retention & management. It is a integrated software means its provide many features to boost your business sales and productivity like CTI (Computer telephony integration system), CRM (Customer relationship management),ACD (Automatic Call Distributor), IVR (Interactive Voice Response System) & Automatic Dialler system. It is product of Pel softlabs Pvt. Ltd.

1. CallDesk19
Smart Solution Software for
Contact Center -
CallDesk19
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

2. <---Index--->
 About Us
 CallDesk19 Features
 CallDesk19 Structure
 Computer telephony integration
system
 Customer relationship management
 Automatic Call Distributor
 Dialler
 Interactive Voice Response System
 CallDesk19 Advantage & Benefits
 Contact Us
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

3. CallDesk19 – About us
CallDesk19 is a customer interaction management system, unified
into contact center environment CTI program integrated with
CRM that consolidated all applications into one user friendly
program. CallDesk19 helps you deliver customer experience that
bolster their trust for your company and improve business
outcomes.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

4. CallDesk19 – Features
CallDesk19 is a fully automated system with a pile of features, we are
highlighting some of them below:
1. Access Control : callDesk19 gives you liberty to bifurcate your system
architect into several levels of user authenticity and access control.Contact
agents can make inbound, outbound calls and simultaneously they can
create, maintain and use the customer records for support and acquisition
without any hassle.
2. Screen POP : Screen pop gives you push notifications about the new caller
number, details about the caller and much more. Screen pop also allows
agents to call directly.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

5. CallDesk19 – Software solution for
Contact Center
3. Administrative console, centralized management and control:
callDesk19 provides a separate console for administrators to manage all the
system from a central unit. Admin has the total control on the system and the
privilege settings can further be bifurcated as per the requirements.
4. User friendly interface:
callDesk19 gives you an user friendly interface so that the end users don’t
need to be a geek. Simple search, easy navigation and one-click calling is what
you get with callDesk19.
5. Security:
callDesk19 is a completely secure system. It has different levels of permission
so that an operator can access only what he is authentic to use which helps
your organization to keep the data safe and protected.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

6. CallDesk19 – Software Structure
Computer telephony integration
system
Customer relationship
management
Automatic Call Distributor
Interactive Voice Response
System
Dialler
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

7. CallDesk19 – Computer Telephony
Integration System (CTI)
Computer telephony integration or CTI, is a common name for the technology
that allows interactions of a telephone and a computer to be integrated or
coordinated.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

8. CallDesk19 – Customer Relationship
Management (CRM)
Know Your Customer to Increase
Business sales and Productivity with
us.
Customer relationship management
(CRM) is a system for managing a
company’s interactions with current
and future customers. It involves
using technology to organize,
automate and synchronize sales,
marketing, customer service, and
technical support.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

9. CallDesk19 – Automatic Call
Distributor (ACD)
Automatic Call Distributor or
ACD is an intelligent
application in callDesk19
which gives you inbound
automatic call distribution
routing according to
customer needs, type and
agent set skills.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

10. CallDesk19 – Dialler
CallDesk19 gives you freedom from manual dialing, costly dropped calls and stay
engaged with lead conversations that boosts your sales. So, callDesk19 outbound
dialler helps you increase productivity and raise customer satisfaction.
Dialler Type:
 Preview Dialler
 Progressive Dialler
 Predictive Dialler
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

11. CallDesk19 – Interactive Voice
Response System (IVR)
Contact centers requires a flexible technology to simplify the interaction with
callers to boost up the business processes. callDesk19 IVR System is a solution to
automate the contact with callers and route the customers to their required
support.
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

12. CallDesk19 – Advantage &
Benefits
 Modular, Scalable & Reliable
 Personalized & effective interaction that gives a worthwhile experience to the
customer
 Fulfillment of inbound, outbound, blended & multimedia contact management
requirements
 Promotes Customer Retention & helps in future sale
 Provides quality service experience for all customers
 Maximize productivity & improve agent efficiency
 Minimize Operating Costs
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

13. CallDesk19 – Contact US
Office Address
WZ 14A first floor, Bodella Village, Vikas
Puri, New Delhi-110018
Phone
+91 1145 72 8900, +91 9718096781
Email us
calldesk19@pelsoftlabs.in
http://CallDesk19.com - Pel Softlabs Pvt. Ltd

14. CallDesk19
http://CallDesk19.com - Pel Softlabs Pvt. Ltd